New Sign-in Activity warning

agirua
Community Member

I have suddenly had a problem signing into ebay for the past week or two, and I am receiving New Sign-in Activity warning emails whenever I attempt to sign in.using a bookmark and saved password in Mozilla Firefox with Windows 7. I've discovered a work around by changing some of my security settings in Firefox, but this doesn't particularly suit me. Can any one throw some light on this problem? Thanks.

Message 1 of 12
Latest reply
11 REPLIES 11

New Sign-in Activity warning

cezm
Community Member

 


@agirua wrote:

I have suddenly had a problem signing into ebay for the past week or two, and I am receiving New Sign-in Activity warning emails whenever I attempt to sign in.using a bookmark and saved password in Mozilla Firefox with Windows 7. I've discovered a work around by changing some of my security settings in Firefox, but this doesn't particularly suit me. Can any one throw some light on this problem? Thanks.


 

Not sure, but possibly something to do with Windows 7 end of life?

Message 2 of 12
Latest reply

New Sign-in Activity warning

I've had 2....1 on the 25th Jan, 1 on the 26th Jan...both via eBay messaging....but have not had an issue signing in....message saying:

We noticed recent sign-in activity on your account using a new device.
Signed in since
26/01/2021 11:15 AM
Device
Windows (Chrome 88.0)
Approximate location
Meadows, South Australia, Australia
If this was you, you're all set!

The thing is, it was me signing in, both times (and I'm nowhere near Meadows, SA)
Message 3 of 12
Latest reply

New Sign-in Activity warning

I had a similar thing, but it was Facebook

 

All the right info except my location was about 300km away Smiley Frustrated

 

Also on the 25th, for the first time

 

Windows blep ???

Message 4 of 12
Latest reply

New Sign-in Activity warning

Had the same thing.  Although i didn't want to, i changed my password which seems to have solved the issue.

Message 5 of 12
Latest reply

New Sign-in Activity warning

spoke too soon.... Password keeps changing..... Could be a hack but my guess is Ebay is stuffing around. Lots of changes going on....Of course it's not happening to everybody....Have done all the obvious and suggested fixes but nothing seems to work.....Can't contact ebay to find out...It's a dogs breakfast at the moment,,but nothing has happened yet!!!

Message 6 of 12
Latest reply

New Sign-in Activity warning

Try disabling your antivirus. Worked for me  Smiley Happy

Message 7 of 12
Latest reply

New Sign-in Activity warning

So far, so good. Just have to remember to enable my AV afterwards....

Message 8 of 12
Latest reply

New Sign-in Activity warning

Its nothing to be concerned about its to do with your internet service provider logging you in to the internet by finding the quickest etc access point which maybe not where you are, it happens frequently with us we are in Morawa WA and we always being routed thru Sydney so eBay recognises the change and sends us the activity warning 

Message 9 of 12
Latest reply

New Sign-in Activity warning

I first encountered that message five days ago, for no obvious reason, and I've received a daily reminder since then. Smiley Frustrated

 

A little experiment suggests that the problem is cookie related - if I delete cookies after signing out (which my browser does when shut down), eBay thinks I'm signing in on a "new device", but if I leave the cookies alone there's no warning message.

 

Message 10 of 12
Latest reply