Had my website for over a year and I'm so happy with it and is everything I had hoped for, however for some reason it has stopped accepting my renewal. I've tried different cards with different ban... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Had my website for over a year and I'm so happy with it and is everything I had hoped for, however for some reason it has stopped accepting my renewal. I've tried different cards with different ban... See more
Company replied
Not good this a scammed says free trial but want you debit card information first take one dollar after a week take 39.99 for tree months I not approve for take my money woooo never again I can'... See more
Company replied
Simplesite.com is simply the best! I rant raved reviews due to the fact... it is not only affordable even to people that are on a low income, but the service, advice, explanations, caring kindness, to... See more
Company replied
I had a problem last year and was able to get technical assistance from Carl at Simple Site. A few days ago I have another problem, and when I contacted simple site I was told that they could not help... See more
Company replied
You can use your SimpleSite website for your company, your social club, to showcase your talent, or put your resume online. For business or for pleasure – SimpleSite has website designs for every need, and it’s FREE! Get started on your own SimpleSite today. You may be familiar with SimpleSite through one of our local website services: 123hjemmeside, 123hjemmeside, 123minsida, 123kotisivu, 123website, 123siteweb, 123homepage, 123miweb, 123webseite, 123sait, and 123paginaweb.
Copenhagen, United States
Waste of money. They are crooks. They don't do anything but set up your site and keep charging you. I want this service stopped asap.
Date of experience: 03 January 2024
My website someone access and change all my web and my contact has been removed and all photo from my web I try to contact simplesite to help and change password but no body help for more than 6 month now without solve the problem
maher william
Date of experience: 14 February 2023
January 27.2023 SimpleSite, Copenhagen Denmark did not merge with any other company. I Am Bonita Vaughn, Editor-in-Chief, Founder, Boomer Blogger Literary Inspirational E-magazine, username Boomer Blogger1. When One.com and WordPress screens started blocking me from logging in to the SimpleSite website editor, SimpleSite sent a security warning not to submit personal information such as passwords, payment, credit card, or account information. My website domain address is still up at SimpleSite, but I don't have access for updating new Issues of my E-magazine. I have been with SimpleSite since April 17 2019. Websites and hosts aren't perfect, the main issue is that SimpleSite gets hacked from time to time by those that wish to acquire websites maliciously, and not by due process, and this hurts the credibility of an otherwise reputable company. Best regards
Bonita Vaughn (Boomer Blogger)
Founder, Editor-in-Chief, Boomer Blogger Literary Inspirational E-magazine (a sole-proprietorship, 4901 Rosslyn Avenue Indianapolis Indiana, 46205 USA
Date of experience: 27 January 2023
I'm unable to reach customer service. I'm trying to delete my account and get a refund.
Date of experience: 15 December 2022
Reply from SimpleSite
Been with this company for about 5 years, then they have just closed my website down despite paying on time. Said they have moved to One.com, Tried to log in but account does not exist. Contacted both Simplesite and One.com, no reply.
Thank you for the update, however my customers are complaining, and I am sure I am losing business, as this website is a booking portal.
Date of experience: 27 October 2022
Reply from SimpleSite
I used this company to build my domain. I got the subscription on the 14th of September, 2022. They told me it was a pound for a month. But it turned out to be a one-off of around 31 pounds for 3 months. I was ok and writing and posting, but suddenly, on the 13th of October, they told me they had merged with One.com. And guess what One.com planning to charge me a yearly subscription on 24 th of October, so I would list this company as a red flag and cancel my subscription. It's their dishonesty and lack of transparency that makes me mad. If they had told me before the subscription about their plans, It would have been a different story.
Date of experience: 13 October 2022
Reply from SimpleSite
This is the worst experience I have.. after the very choppy 1 fps at editing my web cost me a 5 hours f0cked.. Badass programming.. I needed it so badly cause this is required in my school
Date of experience: 12 October 2022
Reply from SimpleSite
Had my website for over a year and I'm so happy with it and is everything I had hoped for, however for some reason it has stopped accepting my renewal. I've tried different cards with different banks and tried contacting customer services. I've not had a response as of yet but I hope they can resolve it soon as it is currently offline! As soon as I receive a reply I will update 4 stars to 5 stars, as this company really is amazing for a small business.
EDIT
Had a quick reply after I posted this, and my website was extended for free until payment was resolved! I’m so happy with this company they really take care of their customers!
Date of experience: 11 August 2022
Reply from SimpleSite
I contacted the customer support and got an answer that made me a little angry...
Then CARL contacted me and saved all my problems with professional explanations and great tipps.
5 stars for him, his style and his experience !
Thank you ;)
Date of experience: 31 July 2022
Reply from SimpleSite
Incredible customer service from the people who attended my query (Andres/Augusto). All questions and remarks have had personalized treatment, as well as tailored guidance that without any doubt has been excellent, ask for both of them, they are the best.
Date of experience: 12 July 2022
Reply from SimpleSite
If I could leave NO STARS I WOULD!
Please do not use this company.
I was mislead as like many signed up free and paid a pound initially.
Since then money has been taken out of my account.
I emailed company with no response.
I then tried to cancel my subscription and the site crashed every time I attempted to complete cancellation.
I will update my review once I have received a response.
I have demanded a refund as I have been completely mislead !
Date of experience: 10 July 2022
Reply from SimpleSite
Just wanted people to be aware of a truly awesome company. In a world of chats and impersonal communication, this company ROCKS! I have had to communicate with them over the years and each time I have had a “real” person reach out to me in a very personal way…warm, and caring. It’s like dealing with a friend. I can’t say enough about how good that feels. They make the effort to elevate customer service back to the level it should be. The world of customer service can take a lesson from the folks at SimpleSite. They simply do it right.
Date of experience: 22 June 2022
Reply from SimpleSite
Customer service is very poor. I have lost my money as the poor customer service. I don't recommend that.
Date of experience: 02 June 2022
Reply from SimpleSite
Its seems like a good site, but there is clinch in their software to set up a payment method for my products. I had a personal PayPal account, I upgraded to a business as they requested. But their useless software would not accept the upgrade. Their 'support help' is just q and a which is as useful as a chicalote teapot. There no way to message them to speak to a human or even a chatbot, same result with social media Which is real frustrating and huge waste of my time in the building the site.
Date of experience: 30 May 2022
Reply from SimpleSite
Extremely impressive service and the customer service is incredible. 5 stars all around👍
Date of experience: 26 May 2022
Reply from SimpleSite
I had a problem last year and was able to get technical assistance from Carl at Simple Site. A few days ago I have another problem, and when I contacted simple site I was told that they could not help me. I then contacted Carl and he help me with one problem and advise me as to how I can go about fixing the other issue, which I'm doing right now.
Date of experience: 11 May 2022
Reply from SimpleSite
I am editing my review as I had not read the instructions properly and the mistake was mine.
I find this a very easy site to manage and love the effect.
When I contacted them they more than resolved my problem. Now I feel they are a company to be trusted which is so important in this day and age when there is so much very dubious stuff around.
I can happily recommend them. it is a joy to build this site
Date of experience: 08 May 2022
Reply from SimpleSite
HELLO SIMPLESITE,
Thanks for replying to my email and cancelling my subscription. Your company is good however, there was a misunderstanding only.
Date of experience: 01 May 2022
Reply from SimpleSite
Con artists keep well away, it's not free they take £35 out of your account every month with out telling you.. Trust me don't sign up. It's not a £1 like they advertise. If they respond saying they don't then they are liars which should tell you to keep away. Close my account reimburse me for everything you stole then I will take the review down and also the blog I am doing about you and also a YouTube video you total scum of society.
Date of experience: 28 April 2022
Reply from SimpleSite
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