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Frequently Asked Questions

How secure is this service?

What if I forget my Username and Password?

What if my account gets locked?

How do I get started?

Do I have to complete the application all at once?

What do I do when I have completed all the sections of the application?

Can I print my application form?

 

How secure is this service?

Your information is protected by the username and password you choose when you register for the application service for the first time. Whenever you need to enter your username and password the site is protected to ensure no one can access these details.

What if I forget my Username and Password?

Click on the 'Forgot your password?' link and you will be asked some questions to confirm who you identity. If you answer these correctly you will be told your username and password.

What if my account gets locked?

Your account will be locked for 60 minutes if you or someone else try/tries to log in with the wrong credentials more than two times. If you are using a correct username and password and find your account locked please wait for an hour and try again. If you forgot your username or password please see What if I forget my Username and Password?

How do I get started?

Register to get a username and password.

Do I have to complete the application all at once?

No. Whenever you click the 'Next', 'Previous' or 'Save and Close' buttons or use the drop down list to navigate to another section of the application form the details you have entered are saved. You can sign out and sign back in at any stage to complete your application.

What do I do when I have completed all the sections of the application?

The final step is to verify your form. This process can be accessed from the drop down list at the top of the screen.

You will be able to submit your application once you have verified the form and supplied all the information required. If you are not ready to submit your application once it is verified you can return to the Verify and Submit stage by using the drop down menu at the top of the screen.

Once you have completed your application form you will want to submit it. Once you press submit, you will be taken to a secure payment screen where you can pay the non-refundable application fee for each application.

Can I print my application form?

Yes. You can use Print Preview to display a printable version of the application form and then click the Print button at the bottom of the window or choose print from the file menu in your browser.

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