• Crowdtap

Overview

Crowdtap has a rating of 2.79 stars from 326 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 13th among Survey sites.

  • Service
    47
  • Value
    43
  • Shipping
    19
  • Returns
    18
  • Quality
    41

This company does not typically respond to reviews

Positive reviews (last 12 months): 15%
Positive
3
Neutral
1
Negative
16
51
See all photos

What reviewers want you to know

Positive highlights

  • I love the fact that you earn gift cards while answering some survey questions.
  • You apply for Sample Missions & when approved You get a box of FULL size products to try!

Critical highlights

No critical highlights yet

How would you rate Crowdtap?
Top Positive Review

“They keep their promises”

Tim C.
4/6/24

I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.

Top Critical Review

“Account disabled for no reason”

Gloria B.
2/2/24

I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.

Reviews (326)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (154) size products (25)
Thumbnail of user gloriab935
1 review
3 helpful votes
February 2nd, 2024

I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.

Tip for consumers:
This is a survey site, it’s not selling anything but promises rewards for answering surveys.

Service
Thumbnail of user dawnt608
1 review
2 helpful votes
January 18th, 2024

They will disable your account for any reason under the sun and not tell you why. They keep your earnings too. I had to stop in the middle of a survey to attend to my sick cat. When I came back to the survey to finish it the survey was closed. I contacted support about my disabled account and the only reply they can give is scripted, you violated the tos. I have been with crowdtap for years and have earned hundreds in gift cards so why would I consciously voluntarily violate the tos and forfeit a way to earn future gift cards. Do not waste your time with this site because they will rip you off.

Thumbnail of user timc1627
1 review
0 helpful votes
April 6th, 2024

I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.

Quality
Thumbnail of user gregoryb1385
1 review
0 helpful votes
March 18th, 2024

I took mytime, answered honestly... and get disabled for no reason. No response when attempting to find out why. It seems they just arbitrarily decide you are being dishonest or going too fast... or whatever.

Tip for consumers:
nothing

Products used:
na

Service
Thumbnail of user matts1408
1 review
0 helpful votes
April 6th, 2024
• Updated review

Crowdtap is great at first,then after a while they disable your account for no reason.This has happened to me multiple times most recently on April 4,2024.I had over a 50 day streak and had used my points for a Wal-Mart gift card a few days before that I haven't received.Seems they always pull this right before or right after you use your points for a gift card.They give some lame reason and never explain.They seem to just make up a reason and disable your account when you make a little bit or use your points often.I have been a member since 2018 and this has happened 6 or 7 times and they gave me my account back all the other times but so far this time they have not.My advice would be cash out as soon as you can because sooner or later they are gonna disable your account and screw you out of your earnings.

Tip for consumers:
You're probably better off using a different site.

Service
Value
Quality
Banned for no reason after years
December 26th, 2022
• Previous review

I was a member since 2018.Several times during that time as I was getting close to enough points to get a $20 gift card they would disable my account so I would contact support and they would say it was done by mistake.December 21,2022 I tried to sign in and it said they were having issues so I tried again later and it said my account was banned,conveniently just as I'm about to have enough points for a $20 gift card.I contacted support and was told I wouldn't be getting my account back because I had violated the terms of service or community guidelines which I have not done.Perhaps the person from support that emailed me back is just lazy and banning people because I see alot of people on Facebook having been told the same thing by them.I filed a.complaint with the Better Business Bureau but it probably won't do any good.I would suggest cash out as soon as you can because eventually they will ban you for no reason and steal your earnings.

Tip for consumers:
Cash out your points as soon as you can because eventually they will ban you and steal your earnings

Products used:
It is a survey site not a product that was purchased.

Service
Value
Quality
Thumbnail of user pattyd179
7 reviews
2 helpful votes
February 14th, 2024

These people are in trouble they don't take out Federal and State Taxes and I am calling the labor union on them there going to pay us survey workers not the members they already get paid and whoever is running the end for the e gift card there will be a change to where they will be putting people's money on PayPal and or get a Visa Gift card for there pay people need to be bringing home $500-$1,000 a week taking those surveys support can but out of it I am frankly just tired of them and they lie too the staff does for support I got the CEO's information too to contact him his name is Matt Britton I will attach his information I am calling him this is enough.

Tip for consumers:
Everyone is encourage to contact the labor union and the US DOL on this company to report support and no one cares about there members this about us survey workers.

Service
Value
Thumbnail of user eileenp51
1 review
8 helpful votes
April 5th, 2019

This website has so many quick and easy reviews that just takes very few minutes to take. I cannot give 5 whole stars (but would 4.5 if it was an option) because I have gotten only one of three products asked to review so far. So they just need to work on that process. Once they do, I can definitely give this company 5 stars. The product that I received so far to review were full size products. And they have very clear instructions on what you need to do to leave an honest review. I do recommend this service.

Thumbnail of user paulab1224
1 review
0 helpful votes
February 24th, 2024

I love this app! It's easy and fun. I enjoy doing these surveys and look forward to them. Also the extra gift cards are certainly a plus

Thumbnail of user cathyo137
1 review
24 helpful votes
July 8th, 2021

I have been contributing to Crowdtap for many years! Now they deactivate my account with over 30,000 points. Telling me the following: In order for Crowdtap to remain capable of rewarding members for their honest engagement, we will always vigilantly monitor behavior on our platform. Based on the above, your account cannot be reactivated. I've reached out to support again without any response. Contributors beware and cash out before they screw you too.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Cathy, We looked into your account to understand why you were disabled. It appears as though you were disabled due to our security system, and your account cannot be reactivated.

Thumbnail of user kristaz17
1 review
8 helpful votes
June 28th, 2022

They disabled my account
For no reason. When I tried to contact customer service support by email for the past two weeks they have not responded back to me. I have sent several emails under high priority and nobody gets back to me so basically I give them one star. It was a good app while it was working but then after that I'm not so much I don't recommend people using this app because eventually they will do the same to you

Thumbnail of user josephm4629
1 review
0 helpful votes
March 9th, 2024

Mostly kinda short surveys and interesting ones fast pay out only up two days earn money very fast surveys

Thumbnail of user danielles1248
1 review
0 helpful votes
April 22nd, 2023

I initially found Crowdtap when searching for product sampling/testing. I tried so many new things that I still use today. I've noticed they don't have or don't offer me samplings lately. But it's okay I'm up to $50 in amazon cards for just taking surveys. I had a recent issue I wanted to change my email. It got done in less than 24 hours, great communication.

Products used:
My samples were- Suave kit, Affresh Kit, Nexxus/Dove kit, Domino Sugar,Mission chips, rxbar kit, Hellman's Mayo. Just to name a few!

Service
Value
Quality
Thumbnail of user sandyh696
1 review
9 helpful votes
October 6th, 2023

I have been a member of crowdtap for a while now. I recently had my account disabled and contacted customer support. They told me that my account would not be reinstated but did not give me a reason. I answered survey questions to the best of my ability but prior to my account being disabled I had an error with a survey that could not be skipped. I'm angry because I spent a lot of time answering surveys and had accumulated 15.00 that I cannot retrieve. They need to change their policy and at least explain their reasoning for disabling accounts. I wrote to them a second time and have not received a response.

Quality
Thumbnail of user candicem96
4 reviews
27 helpful votes
September 24th, 2019

You earn points by answering survey questions. It's easy to use and rewards can be earned fairly quickly. You get to answer surveys about real products and companies, so it's great to be able to give companies your feedback. Rewards are gift cards like Amazon, Target, Stubhub, and more. I like this site a lot.

Thumbnail of user laurenn394
1 review
5 helpful votes
May 29th, 2023

Had enough points for $30 then my account was deactivated and told its cause I didn't provide truthful answers! But it's also an automated response every time you open a ticket! Saying your account is deactivated and don't ask to get it reactivated! Waste of time!

Thumbnail of user gradyd21
1 review
4 helpful votes
March 18th, 2023

I would of easily gave it ZERO stars but they make you rank 1. Definitely a scam. You need to earn 1000 pts to receive a $5 gift card but they conveniently let you get to even 989 pts then make you wait DAYS to reach their goal. They waste your time while they record and use your input and feedback for their surveys and yea they benefit more from you than you will ever benefit from them.

Tip for consumers:
Here's a tip, DON'T USE CROWDTAP

Service
Value
Shipping
Returns
Quality
Thumbnail of user alishaq1
1 review
11 helpful votes
April 9th, 2020

This issue was resolved this morning, so I updated my review to reflect update. I don't want to delete it altogether, as this may happen again in the future and people should be aware of that as it was very time/ effort consuming. So, I have calculated an average for my rating. A month ago I would've given this site 5 stars since I had been a very satisfied member for a year. Unfortunately, I believe there was some kind of error that blocked my account. I have tried to reach out to customer service 3 times over the course of 2 weeks and nothing. And as I am reviewing all recent reviews, it seems that this is becoming a widespread issue. If you're thinking of signing up. BEWARE!

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Alisha, We apologize for your frustration and are happy to investigate this further and attempt to resolve it. Please provide us with the Support Request #s from when you reached out to our team so we can escalate the issue and have someone follow up as soon as possible.

Thumbnail of user mandyg123
1 review
4 helpful votes
February 23rd, 2023

Very disappointing, got almost 4000 points and all of a sudden deactivate my account for dishonest answers which is completely false! I feel so violated for him being very personal information and then be called a liar!

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user alenab35
1 review
3 helpful votes
November 21st, 2022

DON'T WASTE YOUR TIME!
I've spent months racking up points, little by little, only for my account to be conveniently disabled when I reached enough points for a $20 reward. Contacting support gave me no information as to why whatsoever, except that I violated their terms and of course, not which ones, and essentially cheerfully told me to buzz off. I really could have used that tiny bit of money.

The end of the email in the photo reads "Thanks for choosing Crowdtap and have a great day!" Yes. I'm having a great day. I love trying to be civil and reasonable only to get cheated out of rightfully what I earned. (Note my sarcasm.)

If you earn anything, just cash it out immediately. Please. Don't let them do this to you too.

Tip for consumers:
Use your points as soon as you get them, so they can't take them away from you.

Products used:
I was going to submit my points for gift cards, but was unable.

Service
Thumbnail of user dianej1073
1 review
3 helpful votes
January 30th, 2023

Be truthful like me and get disabled for good after a year or two of giving thoughtful truthful answers about my company business finances

Thumbnail of user reneec543
5 reviews
2 helpful votes
March 26th, 2022

I have been a member of CrowdTap awhile now. I love that I can answer questions and help companies develop items. In the past, I got to learn a lot about new products and share with friends and family. The site has slowly changed to more of light surveys of consumers opinions for product development. Everything I do allows me to acquire points that I can convert to a gift card. I also love when I get the chance to test new products through CrowdTap. They have really change in recent years and there is not as many samplings that there use to be. They have an app now that makes answering questions even easier. Being a stay at home parent with no income, CrowdTap helps me to feel like I'm contributing to our household sometimes. I definitely recommend becoming a member!

Service
Value
Thumbnail of user erics1715
8 reviews
16 helpful votes
March 12th, 2021

When you are using the site, it is low paying but effective. However, they will ban you randomly. I was banned twice.

Once they admitted was a mistake.

The second time they said my response was unhelpful when asked, ""What products similar to this new potential brand do you currently use?" Your response reads: "I don't use anything like this." I don't believe this response is worthy of a ban and I'm not sure how else I could have responded honestly.

Unless you want to submit responses and risk getting banned for no reason, I can't recommend this site to anyone.

Tip for consumers:
Don't use it.

Products used:
This is a survey site so this is not applicable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Eric, You should have received a response from our Support team indicating what responses prompted your account to be deactivated. We've reactivated your account so you can use Crowdtap. Please let us know if you have any questions by replying to the Support ticket you received!

Thumbnail of user tiffanym157
9 reviews
10 helpful votes
October 17th, 2018

I love Crowdtap because it has a variety of ways to earn points: product testing, open ended questions, grid questions, multiple choices, discussion groups, sharing posts to social media etc. The UI is super cool because it's color coded and easy to understand.The BEST part is that you need at least 1000 points to redeem for gift cards, but it doesn't take weeks to get there. I usually redeem points in two days. Crowdtap is adding more gift card choices over time so that's nice. But it's one of the most fun and productive online communities I've joined.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Tiffany, what a cool review. We are so glad that you enjoy Crowdtap and find it fun while earning points.

Thumbnail of user francesv176
2 reviews
0 helpful votes
October 28th, 2022

I have been with Crowdtap for at least a year and I hae been enjoying taking their surveys. I wouldn't even call them surveys, they're more like questionairres about you. No one knows you better than yourself so just answer all the questions honestly and it will be a breeze. Because the questions will be repeated many times down the road to test your honesty. You will get a board with different colored squares worth different point values and on different topics. You only need 1000 points to cash out a $5 gift card, which I average about once a week. And that's only visiting the site every 2-3 days for 30-60 minutes to clear as many squares that are made available to me as I can. There's nothing complicated about it. It's real easy, laid back and enjoyable. You usually get your redemption the same day or next day. I belong to a lot of survey panels and this is one I really look forward to. It's a nice change of pace.

Tip for consumers:
This is a great way to earn gift cards to a lot of major companies. It's quick, easy and painless. Dare I say rather enjoyable?

Products used:
Gift cards for Ulta, Walmart and Amazon

Value
Shipping
Quality
Thumbnail of user mistys36
1 review
0 helpful votes
October 18th, 2018

I don't get to sample as much stuff as I would like but when I do get chosen it's like Christmas for me. I love trying items I might otherwise never get to try. I think this site it fun. I hope they start having lots more samples. I would also like them to stop asking for selfies or photos of myself in every mission. For someone who hates having their picture taken that's the only downside.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hello, Misty and thank you for leaving a review for us. We appreciate that. Yes, brands frequently want to see photos for their research purposes, but we're glad that's all you see as a downside. :)

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Give your opinion. Get rewarded.
Crowdtap offers up thousands of questions for you to answer every day. Simply share your opinion and earn rewards, gift cards, and free product samples. It’s that easy. https://bit.ly/2PD5fEg

Company Representative

Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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2.8
326 reviews
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