Waste of money
Waste of money. They are crooks. They don't do anything but set up your site and keep charging you. I want this service stopped asap.
Date of experience: January 03, 2024
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Amazing for small Business Owners
Had my website for over a year and I'm so happy with it and is everything I had hoped for, however for some reason it has stopped accepting my renewal. I've tried different cards with different banks and tried contacting customer services. I've not had a response as of yet but I hope they can resolve it soon as it is currently offline! As soon as I receive a reply I will update 4 stars to 5 stars, as this company really is amazing for a small business.
EDIT
Had a quick reply after I posted this, and my website was extended for free until payment was resolved! I’m so happy with this company they really take care of their customers!
Date of experience: August 11, 2022
Reply from SimpleSite
Hey Emma,
Thanks for leaving us such a great review - we're super happy that you're enjoying your website with us.
Our main purpose is to provide small business owners with an easy-to-use platform to get their business online. We're so happy to hear that's exactly what Simplesite does for you!
We are, however, sorry to hear you're having trouble paying. We checked up on your case and can see support has already replied, and forwarded your case to our accounting department.
You will receive a reply back today to inform you why the payments are not succeeding. In the meantime you don't have to worry as your website has been extended for free.
We hope we can resolve this issue as soon as possible so that you can continue enjoying your website with us!
All the best,
Simplesite.com
My website someone access and change…
My website someone access and change all my web and my contact has been removed and all photo from my web I try to contact simplesite to help and change password but no body help for more than 6 month now without solve the problem
maher william
Date of experience: February 14, 2023
Solving technical problems with simple site
I had a problem last year and was able to get technical assistance from Carl at Simple Site. A few days ago I have another problem, and when I contacted simple site I was told that they could not help me. I then contacted Carl and he help me with one problem and advise me as to how I can go about fixing the other issue, which I'm doing right now.
Date of experience: May 11, 2022
Reply from SimpleSite
Dear Jackie,
Thanks so much for sharing your thoughts on our service. We're very happy to hear that our supporter Carl was able to assist you with the issues you were facing. We will make sure to pass on your compliments to him, which he'll be happy to receive.
We hope your issues will all be resolved soon so you can continue to enjoy your simplesite website and editing experience.
Wishing you all the best,
Simplesite.com
Not good this a scammed says free…
Not good this a scammed says free trial but want you debit card information first take one dollar after a week take 39.99 for tree months I not approve for take my money woooo never again I can't no trust any one anymore come on stop Stealing money for the poor people
Date of experience: February 23, 2022
Reply from SimpleSite
Dear Abacuc,
Thanks for leaving us your feedback, and we're very sorry to hear that you feel cheated. Our intention is definitely not to steal, but instead to help people with limited IT knowledge build their own website in a very simple and affordable way.
We have thousands of happy customers who use our service every day! We are sorry if our pricing wasn't clear to you. However, Simplesite offers a 30-day free trial, after which you have to pay to continue your website. Our pricing is shown on our website, and the customer must confirm to our T&C to continue their purchase. We're very sorry if there was a misunderstanding, and we'll be sure to forward this to our marketing department for improvement.
Please remember you can always contact our customer service 24/7 by sending an email to customerservice@simplesite.com. We are always available to clear up any confusion. We hope to change your opinion of our service.
Wishing you all the best,
Simplesite.com
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Simplesite.com is simply the best
Simplesite.com is simply the best! I rant raved reviews due to the fact... it is not only affordable even to people that are on a low income, but the service, advice, explanations, caring kindness, to me has been superb! I am literally ecstatic that I have 330,000 visitors and average 400 or more a day and have not advertised. It is simply because I follow the wisdom/knowledge that is rendered to me as part of simplesite.com services. They are prompt, to the point, explicit, and open for more questions and concerns always! They establish a rapport with you that is much like family!
Date of experience: August 10, 2021
Reply from SimpleSite
Dear Gypsy Quill,
Thank you so much for leaving such a lovely review. We're very honoured to have you as part of our SimpleSite family. Our support team does their best to give all of our customers personal replies, to give them the support and help they need to get started with their website goals. So, thanks for letting us know and taking the time to write your review.
We do hope you continue to enjoy using your website with SimpleSite. We certainly are happy to count you among one of our loyal customers. Should you be in need of any help, you know where to reach us. We're always available to assist you.
Wishing you all the best,
SimpleSite.com
I would like to sincerely acknowledge…
I would like to sincerely acknowledge the good that Simplesite have provided for the purpose of a website. Because it is sooooooooo.... user friendly, I am very quick to upload images, make changes, and most importantly update my website regularly.
Thank you for making the difference. God Bless Always.
Date of experience: August 21, 2021
Reply from SimpleSite
Dear Sulo,
Many thanks for this kind review!
It's thrilling to hear that you had such a satisfactory experience with our platform, and that you can quickly achieve your website building goals and maintain your website with ease.
Remember that you can reach our support team at customerservice@simplesite.com where we will be more than happy to help you achieve your goals!
Kind regards,
Simplesite
l love this simple site so much and l…
l love this simple site so much and l will still continue using it but l have a problem here last month l use the 1usd option the expiring date it was on the 18 November but l did not have money to renew it but USD 28.83 is deducted in my account .please l need a refund and l will renew my site later maybe by next week
Date of experience: November 20, 2021
Very misleading says it’s free then changes to 30 days trial.
Very misleading says it’s free, then you get bombarded with emails say they they are taking your site down as it’s a 30 days trial. What a wast of my time building a website that took me weeks to make then told you pay! This site is not cheap either compared to other better providers after research, which are free.
Don’t wast your time building one with them, there are much cheaper providers out there.
Date of experience: December 06, 2021
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Useless
Its seems like a good site, but there is clinch in their software to set up a payment method for my products. I had a personal PayPal account, I upgraded to a business as they requested. But their useless software would not accept the upgrade. Their 'support help' is just q and a which is as useful as a chicalote teapot. There no way to message them to speak to a human or even a chatbot, same result with social media Which is real frustrating and huge waste of my time in the building the site.
Date of experience: May 30, 2022
Reply from SimpleSite
Dear Martin,
We're very sorry to hear you're experiencing issues and did not know where to reach out to us.
Please note that our contact details can be found on our main website (www.simplesite.com) as well as in the editor and in your confirmation emails.
You can contact our customer support by sending an email to customerservice@simplesite.com and we'll get back to you within 24hrs on weekdays.
Please note that many companies, including SimpleSite are currently experiencing an issue with the integration of Paypal on the webshop. This is a bug on Paypal's end and not ours. Unfortunately this is affecting us and our customers negatively. There is, however, a workaround to integrate an alternative payment option for your webshop. Our customer support team will be happy to inform you about this, if you write us.
We do apologize for the inconvenience and we hope we can help you soon.
All the best,
Simplesite.com
Awesome!!!
Good overall design, editing and graphics. I think having multiple websites enables Chapter 2 100 Records Inc to establish a domain with results. Very satisfied with Simplesite.com and their services..thanks,Christ Escobar.
Date of experience: August 24, 2021
Reply from SimpleSite
Dear Christ,
Thank you for rating us 5 stars!
We are happy to hear that you are satisfied with the design of your multiple Simplesite websites, as well as with the service you have received from us.
Remember you are always welcome to reach us at customerservice@simplesite.com if you need assistance or advise about your websites!
Kind regards,
Simplesite
This Company Rocks
Just wanted people to be aware of a truly awesome company. In a world of chats and impersonal communication, this company ROCKS! I have had to communicate with them over the years and each time I have had a “real” person reach out to me in a very personal way…warm, and caring. It’s like dealing with a friend. I can’t say enough about how good that feels. They make the effort to elevate customer service back to the level it should be. The world of customer service can take a lesson from the folks at SimpleSite. They simply do it right.
Date of experience: June 22, 2022
Reply from SimpleSite
Dear Sue,
Thanks so much for leaving us this rockin' review. We really appreciate it, and we've already forwarded your compliments to our support team, who highly appreciate it! Messages like these are what makes us continue our efforts to providing great and personal support. So, thanks for letting us and for being a one of our loyal customers at Simplesite.
Wishing you all the best,
The team at Simplesite.com
Bait & Switch con artists
Signed up for free hosting. No mention of a trial period or expiry date in the T&C's. Recently they started demanding payment for using this "free" service, threatening to delete my account if I did not comply. Despicable act. I would not host a site with this company now even if they paid me to do so.
Date of experience: January 05, 2022
Reply from SimpleSite
Dear former customer,
We're very sorry to hear that this was your experience with our service. We certainly are not a scam and we are hosting many thousands of happy customers who use our platform every day.
Our service offers a 30 day free trial, after which you must pay to continue using your website. We apologize if this was not clear, and we will certainly use your feedback to improve our communication moving forward.
Wishing you all the best in the future.
Kind regards,
Simplesite.com
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Carl is the Best !
I contacted the customer support and got an answer that made me a little angry...
Then CARL contacted me and saved all my problems with professional explanations and great tipps.
5 stars for him, his style and his experience !
Thank you ;)
Date of experience: July 31, 2022
Reply from SimpleSite
Hello Hermann,
Thanks so much for leaving us a Trustpilot review and speaking so highly of Carl.
Carl is one of our senior supporters and we have forwarded your compliments to him! We're sure he'll be extremely pleased to read such kind words.
He'll also be happy to help you anytime in the future, should you run into any issues that require further assistance.
Wishing you all the best with you Simplesite website!
Simplesite.com
A very easy site and excellent customer service.
I am editing my review as I had not read the instructions properly and the mistake was mine.
I find this a very easy site to manage and love the effect.
When I contacted them they more than resolved my problem. Now I feel they are a company to be trusted which is so important in this day and age when there is so much very dubious stuff around.
I can happily recommend them. it is a joy to build this site
Date of experience: May 08, 2022
Reply from SimpleSite
Dear Deryn,
Thank you for your updated review. We're so happy to hear that we were able to assist you and that you're enjoying using your website with Simplesite. If there is anything our team can assist you with, please don't hesitate to reach out. We're always available to help.
We wish you all the best.
Kind regards,
Simplesite.com
Rip Off/Beware!
I too had the free version of SimpleSite. Recently I was sent an email stating that it was going to expire, but I could try PRO for 1.00 a month for 3 months.
Sounded like a good deal, until I checked my bank account. No where did they state it was going to cost 39.95 for 3 months plus the international credit card fee they charged as well of .32. The 1.00 was there as well as another .01 fee for using a cc internationally.
Thanks for your transparent, honest solicitation of your website. I am expecting a refund and I have also canceled and deleted my web page.
Date of experience: October 11, 2021
Reply from SimpleSite
Hi Leigh,
We apologize if there has been any confusion. Please allow us to explain.
We are currently in the process of changing our subscription plan, from free to paid and we have offered all of our free members the opportunity to upgrade their website to a paid plan within 45 days.
The 1 pound offer buys you a domain name at the cost of 1 pound instead of 15 pounds, including a 30 day free trial for new members. However, since your website was no longer new, the system recognises that you have already had more than 30 days for free and our payment system deducts the payment plan automatically.
We're are sorry for the confusion. We realise that the offer could have been clearer and we are working hard to align all of our information as we transition our service to our new subscription model. As a compensation for this misunderstanding, we would like to give you an extra free month's subscription if you simply write to our customer service via customerservice@simplesite.com and explain that you have reached out to us via Trustpilot.
If you would rather stop your subscription, our customer support team can help you do that. We have a 14-day refund policy in which you can write us to request a refund.
Finally, Simplesite has no influence on the creditcard costs your bank takes for international fees. This is determined by the individual bank and these cannot be altered or refunded by SimpleSite.
We do hope you decide to remain part of the SimpleSite family and continue to enjoy our service. If not, we advice you to make copies of your content and wish you all the best for the future.
Kind regards,
SimpleSite.com
Awesome
The features are all cool and easy to set up and use though I was not able to see the full picture because I was on a free subscription mode, but I would say that it would have been a lot better if I took the plan or something. The overall experience was great especially for beginners.
Date of experience: August 29, 2021
Reply from SimpleSite
Dear Archie,
Thank you for taking the time to review our product!
It makes us happy to hear that you had a great experience with building a website, and we hope that you may choose to come back to Simplesite at a later time!
Remember that our team of experts is always available to help you build and develop your site, so if you have any questions you can always reach us at customerservice@simplesite.com
Kind regards,
Simplesite
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Excellent tailored guidance and personalized treatment
Incredible customer service from the people who attended my query (Andres/Augusto). All questions and remarks have had personalized treatment, as well as tailored guidance that without any doubt has been excellent, ask for both of them, they are the best.
Date of experience: July 12, 2022
Reply from SimpleSite
Dear Walter, thanks so much for sharing your review regarding our customer service with us - we are incredible grateful. You are right - Augusto and Andres are the best, and we will make sure to pass on the compliments to them! We are certain they'll be very happy to receive your positive words. We hope you continue to enjoy your SimpleSite website with us.
All the best,
Simplesite.com
Been with this company for about 5…
Been with this company for about 5 years, then they have just closed my website down despite paying on time. Said they have moved to One.com, Tried to log in but account does not exist. Contacted both Simplesite and One.com, no reply.
Thank you for the update, however my customers are complaining, and I am sure I am losing business, as this website is a booking portal.
Date of experience: October 27, 2022
Reply from SimpleSite
Dear Ian Abram,
Thank you for leaving your feedback.
Please rest assured your website is still available and has been moved to our partner at one.com. We have sent several notifications emails, incuding the details on how to login to your new website editor. Please check your mail box for our communication on how to access your new account.
We can see you contacted our support less than 24hrs ago. We have marked your ticket as high priority and one of our supporters will also help you out via email as soon as possible.
We thank you for your patience.
Simplesite.com
"free" plan has expired...
Very disappointed with Simplesite. Signed up for the free plan, which had very basic options but was sufficient for my needs.
They emailed me out of the blue stating "We are stopping your free service – but you are welcome to continue as PRO user." and "We are doing this to be able to continue development and support of Simplesite..."
So it's only "free" for a limited period? No thanks, that's not what I signed up for. I have since found an alternative service provider that is genuinely free, and closed my Simplesite account
Date of experience: October 08, 2021
Reply from SimpleSite
Dear Homerjae,
Dear Homerjae,
Thank you very much for your feedback. We are sorry to hear that you are feeling this way.
Please note that when you started using our product in the free version, you also accepted our terms and conditions, which state that SimpleSite reserves the right to change the subscription prices and terms with 15 days notice. This right also covers that we can both offer our product in a free version with limited functionality as part of our marketing - and that we can stop offering a free version.
All online businesses have similar terms of use for free versions as no one can predict the future. No one can predict the evolution of technology, economics, or whether a pandemic will emerge and how it will affect society and its businesses. In recent years, Internet users have generally experienced that many online services, including newspapers, games and apps, have gone from being completely free in the beginning, to a full or partial payment model. These changes have taken place to ensure the sustainability and livelihood of their company. Unfortunately, we have had to make the same decisions and make the same changes. We again regret the necessity of this decision, but we hope you will understand that the decision was made to secure the future of our many loyal paying customers.
We therefore hope that you will be happy that you have had a free website and if our product has been so good that you have benefited from it, then we hope that you now think it is reasonable to pay a subscription to continue - and at a price that many think is fair.
If you no longer wish to remain a customer of SimpleSite, we recommend that you copy your content and save it on your computer. This way, you can easily transfer it to a new website provider, as there are still other websites companies that offer a limited free subscription.
We do hope you will stay part of the SimpleSite Family. If not, then we wish you all the best for the future and thank you for your time with us.
Yours sincerely,
SimpleSite / 123Website