Obitus Reviews

I have worked with Obitus now for a few years helping families organise services for their loved ones. I have only praise for all the staff and the service they provide. They are helpful, polite and always return calls in a timely manner if needed. I have to mention Andy Downing in the Customer Service department who is always on hand to help.

Date of experience: January 26, 2024

Wonderful service from Obitus, both in terms of products, availability and sourcing of music and help and advice with visual tributes, music and recordings. I have always found their staff to be most helpful when I have needed to call them. And in the lead up to service, their website easy to navigate and use as I upload music, visual tributes etc, order webcasts. In chapel the main control unit gives so many options, from screen saver holding images, to setting start or end of a track, linking songs together to play one after another, or playing one song on a loop. I am always relieved when I discover the places I am working have Obitus installed. By far and away the best music and audio visual provider out there.

Date of experience: January 26, 2024

As a Crematorium Manager I have worked with this company from their early conception. They have grown quickly and their growth is aligned with their success. They provide a first class service to our site and the support from their staff is exemplary. The problems experienced are predominately internet speed and connectivity - NOT with Obitus! They provide online live viewing, photo tributes and music along with lasting memorial keepsakes of services. I cannot recommend them enough.

Date of experience: January 24, 2024

Unreliable service. On 2 separate occasions when I have attempted to login to view funerals of friends, the obtius site has failed to load the streams. Both times the login details were correct and given to me by bereaved family. I tried using different devices and clearing cookies cache but to no avail. Very disappointing at an already stressful time. I would not recommend this company.

Date of experience: January 23, 2024

I use this excellent company for all my funeral services. It is extremely rare that there is ever a problem, if there is they always work hard to resolve it. The visual tributes are stunning. The music library is vast, but will always source a new piece of music for our families. They provide an excellent and professional service.

RH Faulkner & Daughter, Independent Funeral Services

Date of experience: January 23, 2024

Wonderful service, with helpful and kind people on the phone.
If there are ever any problems, the dedicated team act efficiently, and resolve any issues.
As a very busy Celebrant, I have been working with Obitus for many years, and never once experienced a serious issue.
I have a dedicated 'direct call line', where my two account managers are available to answer any queries immediately, and deal with any issues that may arise, and ensure that things are just right for the family and friends of the service I am taking.
Obitus provide a fantastic service to so many bereaved families, and its a privilege to work with them on a daily basis.

Date of experience: January 24, 2024

As a funeral director I’ve been using Obitus for over 5 years now since it was installed at our local crematorium. I have always found that they offer a fantastic service. I personally upload slideshows and music weekly on behalf of my families and have never had an my issues. It’s lovely to be able to sit with families and play them a short snippet of the music track so we can ensure that it’s the correct song.
If we’ve ever had to make a last minute change , they accommodate my request straight away. All the staff are polite and helpful and will always give the professional opinion if they feel a photo isn’t going to look good etc.
As I funeral director I’ve used multiple music / digital suppliers over the past 20 years but obitus are most definitely the most reliable and easy to use which is great for me as I’m not that text savvy.
Gemma
A J Brooke

Date of experience: January 24, 2024

I am an independent funeral celebrant and I work with Obitus on behalf of bereaved families, including uploading photos and slideshows for them. Obitus's website has recently been updated making it even simpler to find and order the exact music track required from an extensive library. On those few occasions when I've had to pick up the phone to ask for help, the team member (whether from the music, visual tribute or streaming team) has invariably been understanding, helpful and very friendly.

Date of experience: January 19, 2024

Obitus offers Great Service to our Clients,
very efficient service.
All the Team give 100% and more to Help
Thank you

Date of experience: January 24, 2024

Wanted a relatively simple service with no video broadcasting / webcasting etc.

- one picture to show throughout the service
- one 30 sec video to play
- then 1 song to play through a 25 photo tribute
- finishing with another video of 5 secs (charged another £35 for this...)

Requested a change of the photo to be shown throughout, followed up with emails and phone calls to make sure this was ok.

They won't offer a preview of any kind to make sure that everything is as it should be so you're paying for a service, and operating on pure faith that they will get it right.

Uploaded everything 6 days before the funeral, and then 24 hours before the funeral, I receive a message from our celebrant (who was doing her absolute best to help us out with everything) saying that there's an issue with the main picture (Obitus didn't even message me direct despite the emails and phone calls...)

Apparently the resolution of the holding picture was not great and I needed to either provide a new one, on run with the existing one...

Now I'm no a photo expert, but I can change the size and resolution of images (doesn't feel me with faith that their media team can't do this themselves!), so I did, and sent through.

Followed up with more emails and phone calls.
One phone call of which dropped out - the Obitus team member didn't even call me back which meant I spent another 15 minutes on hold getting through to speak to someone new and re-explain everything...

...not the kind of issue you need 24 hours before the funeral...

Still no option to preview.

The funeral came, and I get called in just before the start - the holding image is not the correct one!

I would have been better off creating the whole thing myself, I would recommend to anyone, if you want a relatively simple tribute, to do just that, or find someone that can and get down to the Crem before hand and test it out.

Alternatively, send everything to me, and for £50 I'll do the lot and you can preview it, and you can keep it forever, unlike Obitus who will charge you MORE money, for a copy of the slideshow, even though you've already paid them to create it, and you never get to preview to make sure it's ok.

Obitus team - don't even bother with a reply - you can investigate issues all you like after the fact, but that doesn't change the fact it was incorrect on the day, despite all the communication - something that you only have ONE CHANCE to get right.

Offer your "customers" or "marks" a preview before hand.

The only thing that was ok was the first video, the music and photos and the final video.

However, for something so important as a funeral service and tribute, it doesn't matter if the rest was alright, if the main holding image was wrong!

Avoid them if at all possible.

Date of experience: January 19, 2024

Graham Barber at Gordon Barber Funeral Directors, all his team and Mags did a perfect job of arranging and carrying out the funeral. Shame it was spoiled by the money-grabbing incompetent Obitus lot. Everything they do is limited and they want extra money out of all proportion to what is provided. The day before the funeral they told us that to have more than one song played at the beginning would be £25 for each extra one! I had 15 minutes to choose a single song instead of a selection of highlights! Then, after this, nobody online could see what was on the screen, neither the slideshow nor video. Obitus should be terminated and people who are actually competent and not just trying to screw more money out of grieving families should carry out this work. I have no doubt Obitus will respond to this with apologies and try to talk their way out of it but honestly, if you can avoid using Obitus then do yourself a favour and keep as far away from them as you can.

Date of experience: December 12, 2023

This company needs a total revamp.
You can only use this company for a service, how can this be a monopoly.
This company is old fashioned, you cannot pick a genre of music, you have to pick a artist, if I want heavenly choirs, forget it. Also the sound system was muddy and not clear
certainly not concert grade as they say.
Talking about a service for my mother
on 23/10/ 2023 at the southwest middlesex Crematorium, Jamison suite.

Date of experience: October 23, 2023

A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each ones head hit the pillow they muttered ‘hello Obitus!’
Five stars and outstanding work.
Paul Farrell.
LDC Funeral Services Ltd

Date of experience: May 20, 2021

We had a problem uploading pictures and video clips in the specific order that we wanted them in i.e couple of photos, then a clip, few more pics, another clip.
Our wonderful funeral directors West & Coe worked with Obitus and delivered a fabulous and memorable tribute, that left everyone uplifted. Thanks for all your hard work, worth every penny and a service no one will forget.
Thank you

Date of experience: July 27, 2022

The staff are always so helpful and friendly. They bend over backwards to accommodate any requests we make, however random.
Such a simple, easy to use website. Perfect for visitors but also if you’re in a rush and just want to book something quickly.
ALWAYS reliable, we’ve never been let down by Obitus.
Can’t rate Obitus enough, honestly!

Date of experience: May 14, 2021

Thank you for your highly professional and conscientious care of our account. It is most reassuring to know that your team are there for us, under sometimes very difficult circumstances and tight time constraints. Good to know also that your like-minded team are more likely to say yes, to our sometimes extreme requests, means that we can carry on looking after our bereaved relatives with one less thing to be worried about. On their behalf - thank you and don't stop!

Date of experience: May 15, 2021

I get to watch 5 seconds of my grandmother's funeral before it buffers for another 30 seconds. This is really upsetting. She lived in Scotland and I live in Australia, wasn't able to attend in person due to Covid. I was hoping to hear my mother's eulogy but didn't get to today. Very upset.

Note: this isn't on my end - other streaming services work, tried multiple devices, etc

Date of experience: February 15, 2022

Thank you very much for responding to our first complaint. We didn't know any of that information so apologies for putting a negative review. We've managed to view the funeral online and it's very clear. I can now let Mason's family pay their respects if they were unable to attend. Thank you very much again.

Date of experience: January 05, 2023

The music is a very easy system to use with a large data-base of material. New material is added very quickly when required. Visual tributes and Web-Casting are likewise very easy to set up and use. There are rarely any issues, but any that occur are dealt with efficiently in a phone call to the help desk. Likewise, and queries or assistance is also dealt with by the help-desk efficiently.

Date of experience: May 21, 2021

I coudln’t go to my Grandads funeral due to having Covid so as expected i was so upset but then i got given a link from Obitus to be able to watch it live. There was one glitch at one point but other than it was perfect and i am so grateful i got to see it. Perfect picture and sound quality too. Thankyou so much.

Date of experience: October 18, 2022