Associated Bank

Your online banking app is unsatisfactory. I am late because there is a submission error every time I submit the payment. I will be so glad when this car is paid off. What a sorry excuse for a bank. I put one star and that is only because it makes me select one.

So, I have a state tax lien for taxes. If I could have paid it, I would have. The state went in and wiped out not only my pathetic $50.33, but they also wiped out my two kids' accounts as well. On top of it, Associated Bank charged $100 for 'legal' fees to process it. They will not budge on the legal fees. I now have to review my paperwork. I do not recall seeing a $100 legal fee in their 'fee' section. This is unfair. I do not recommend working with this bank due to a lack of integrity.

We did business with this bank for years. Back in 2013, we refinanced our home and it took over 2 months. Probably 3. The lady heading that up was definitely not as competent as one would wish, but it finally got done. New mortgage and a nice HELOC. Fast-forward 10 years...we find out there was a sunset date on that HELOC, which we had used extensively due to me becoming disabled. We still made all our payments.
I was close to a disability settlement, but needed a few months. They would not give me a loan or accept continuing payments on the HELOC. We were making too little to get a new loan. They had me filling out applications for help. They declined helping because our mortgage wasn't a high enough percentage of our income. We ended up selling our house as quickly as we could, costing ourselves about $35,000 in equity. It was that or lose it all.
A judge settled my case about 4 weeks after we sold. Needless to say, we cut all ties with this bank. I'm sure the sunset date on the HELOC was in the fine print of the numerous documents we signed, but it's something that should be voiced out loud. It was also disappointing that they wouldn't work with us after years as a customer. I learned something in the wake of this: You're better off going with one of the big banks. They're more likely to work with you. Too bad.

Worst bank I've ever done business with. Making a payment is a headache. I don't know why the dealership selected it. My score is 878. Will never do business again with this bank. HORRIBLE!

If I could give them a -5, I would. The Waukesha brands are the worst, and the employees, oh my goodness. No wonder why so many of them are closing. I give them 5 more years open, and that's being nice. Terrible customer service, if you can even call it that.

I've been trying to pay my car payment online for two days. I guess their computers don't work on weekends either. I've never heard of such a thing.

Called to find out what loan options I had for financing some major improvements on a rental property. I was told someone would call me tomorrow. At 9:30 the next day, someone calls asking for me. I identified myself and he apologized because our appointment was for 10 am. Huh? I wasn't given a specific time. I told him it was okay to talk now. No, he says, "I have an appointment with someone else now." I'm thinking, okay, things happen. The phone rings at 10 am. It is the same number that rang at 9:30 am. The voice at the other end is stammering and it is readily apparent he has no idea who he called. I identify myself and he apologizes for his confusion. He proceeds to offer options that are not even close to being competitive. I thanked him and said it was less expensive to put my planned improvements on my credit card.

Given how unorganized and confused this man was, I had no confidence in what he was telling me, nor did I have confidence in the quality of their products. He was the fourth lender I called, so I indeed had timely comparisons, and he wasn't even in the ballpark.

It's a dump! Stay away because it's nothing but a headache. They are extremely incompetent. You'll be calling them every month to fix something because is run by stooges that are braindead. These clowns couldn't lead an army of ants to a piece of bread. If I could have negative stars to throw at them, I would. Stay away

Strange unknown charges and fees occur regularly and are often found to be accounting errors on the side of the bank. I am anxious about their policies, which change frequently. Customer service at most branch locations is fair to average.

Outside of what the customer service may be, they are one of the few banks that looked out for me going through a tough time during identity theft.

Very slow at everything. Calling customer service they are very rude. They don't try to fix the problem until tou are ready to close the account

Avoid this despicable bank!

They invite you to open an account with them and encourage you to set up DD and initial funding, after all verifications and deposit they will suddenly freeze your accpunt without notice. One day you wake up and cannot login into your account or see your balance or pay any of your bills. These theives then will not provide answers or help you. Using a faulty fraud detection system then disconnect you from your own hard earned money and will not give any recourse. You will get very rude people like bridgette who wont help you.

The only course of action you have left is filing a complaint with CFPB asap and let CFPB force these thieves to provide answers. Thank god for CFPB. Without auch regulatory federal agencies these thieves would thrive on stolen money from customers.

Never make these your primary bank.
Avoid at all costs.

If we didn't have so much that comes out of our checking accounts automatically and direct deposits set up, I would pull every last penny I had from my accounts at Associated Bank and go elsewhere. And one star to too high of a rating. Appleton, WI

DO NOT DO ANY BUSINESS WITH THIS BANK!!! Go ANYWHERE ELSE!! Your account will be frozen for no reason without any notices. And there is nobody in the bank who can help. I get the same answer, someone will contact you, every time I call or in the branch. I've been waiting for someone to contact me for a month already but still no luck. The WORST bank experience ever.

The rate that we received is fair, and we have had a good experience with this bank. In the future, if we need to finance a vehicle and have the opportunity to use Associated Bank, we will do so.