We may occasionally ask you to complete 2-Step on remembered devices and browsers to periodically reconfirm your identity.

2-Step is a security feature that adds additional protection for signing in to digital banking. We’ll ask you to complete it when you’re signing in from a new device or browser or if it’s been a while since your last sign in. Because only you should have access to your email or remembered device, a defrauder shouldn’t have the access needed to complete this second verification step.

Enable Easy Sign In on mobile or check the box to "trust" your browser in online banking to avoid being prompted for 2-Step every time you sign in. You can trust your devices anytime by accessing Sign In Preferences from the Profile & Settings feature in either of our digital banking channels.

Additionally, if you are using a private browser to access our webpage, it will prompt you with 2-Step every time you sign in. If this is not the case, you may have your browser set to clear cache and cookies every time it is closed, which will clear the trusted browser information each time you close the browser.

Push notifications appear on the home screen or notification center of your mobile device. Because they’re so easily viewable, we feel they’re the best method for delivering important information to you. To view them, just swipe down from the top of your screen.

Check your spam or junk mail folder. If you still can’t find the email, tap or click the RESEND CODE link. If you’re unable to locate the email, call us at 1-888-842-6328 to make sure your email address is up to date. Alternatively, try completing 2-Step by push notification or text.

Make sure push notifications are enabled in your device settings and confirm the notification is being sent to the right device. You can tap or click the RESEND CODE link to send a new notification. If you still don’t receive it, try completing 2-Step by text message or email.

If you end up failing to complete 2-Step too many times, you’ll need to reset your password. You can reset your password by tapping SIGN IN HELP in the mobile app or by clicking Forgot Username or Password? in online banking. Then, try to sign in again. If you still have trouble with 2-Step, call us at 1-888-842-6328 for assistance.

Navy Federal is committed to keeping our members' accounts as secure as possible. To fulfill that commitment, we have put 2-Step Verification into effect for all members.

2-Step works by adding another layer of authentication during the sign in process. First, you’ll sign in like you normally do. Next, you’ll enter a security code we’ll send to you by email or text message. Alternatively, we can send a push notification to one of your remembered devices that you’ll tap to complete 2-Step. Then, you’ll be able to access your accounts.

You may receive an email saying your account was accessed from an unrecognized device if:

• You haven't selected "Trust this browser" in Online Banking or don't use Easy Sign In (passcode, fingerprint or Face ID®) to sign into the mobile app*
• You haven't signed in using a particular device in a while

If you do receive one of these emails and know that you didn't sign in from a new device, check your accounts for unauthorized activity and change your username and password.  Please contact Navy Federal if you have any questions or concerns.

*Message and data rates may apply. Face ID is a trademark of Apple, Inc., registered in the U.S. and other countries.

Our mandatory 2-Step Verification is an added layer of protection that makes it difficult for attackers to gain access to your digital accounts. We implemented this practice to enhance safeguards of your sensitive data and to thwart any potential security concerns.

If you’re completing 2-Step by text or email, you have 6 minutes to enter your security code. If you opted for push notifications, you have 3 minutes. If you run out of time, tap or click the link to resend your code or push notification.