Business Profile

Newspaper

The Epoch Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Epoch Times's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

286 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't want to get free sample papers sent to me from your organization. I tried to find a way to opt out but I can't seem to find out. Can you please remove my address from your mailing list? I am not sure if BBB sends my address with this complaint, please contact me if you are missing my home address related to this. I just don't want to get these sample papers anymore.
Business Response
Date: 06/17/2025
You won't receive any more sample papers from us, I added you to our do not mail list.
Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not sign up for emails from the epoch times and when I tried to unsubscribe it wont let me change the email which is incorrect that they auto filled so Im stuck receiving endless emails from this subscriber only thing and they wont let me unsubscribe
Business Response
Date: 05/08/2025
I removed you from our email mailing lists. I apologize for any inconvenience caused.
Initial Complaint
Date:04/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I clicked on a federal election poll on ********. Nowhere did it show the poll was being conducted by Epoch. I was required to enter my email address to see the results of the poll and only after that was done did I realize the poll was actually an ad by Epoch. Since then I receive daily emails containing newsletters I never signed up to receive. It appears I cannot simply delete my account myself; the only option is to unsubscribe from newsletters individually but Im not subscribed to anything! I feel the Epoch Times operates under deceptive practices, all with the aim of getting people to sign up for paid subscriptions. I have submitted a request to customer service to delete my account entirely and STOP sending me emails.
Business Response
Date: 04/28/2025
We did not create an account for you, so there is no information to delete. I will ask for you to be removed from all email lists. I apologize for any inconvenience caused.
Initial Complaint
Date:04/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I responded to a public opinion survey sponsored by the Epoch Times. When I requested a response to my input I used a gmail account reserved for spam, to avoid companies I do not want flooding my ******** is to be noted that I answered the survey on an active Gmail account. A week or so ago, I received notification on the spam account of a bill for 17 dollars and change. Since I had no reason to believe I owed The Epoch times, I ignored the message.On or about April 15th, I entered my ****** account and noticed a withdrawal for the previously stated amount. I could not understand HOW I had authorized this payment. To the best of my knowledge I clicked cancel on the recurring payment. Today, April 23, I noted another transaction in favor of The Epoch Times, in the amount of 34 CAD. The I noticed an earlier extraction of 34 CAD on April 11 that I previously had not seen.I contacted ****** and filed a complaint stating that I do NOT authorize further payments to The Epoch Times.The one agent who was helpful, informed me that The Epoch Times had no less than four iterations giving license to make automatic withdrawals from my ****** account. The agent also told me that it was possible that by logging in to read articles in The Epoch Times, I may have re-authorized the company to continue to withdraw funds. I assured the agent I would never again sign in to The Epoch Times, and I also asked for her assurance that no further withdrawals be permitted by The Epoch Times from my ****** account. She assured me further payments would not be permitted, as I (again) cancelled authorization. I suggested to her that if this is the means by which The Epoch Times, does business ****** should not permit transactions from that newspaper. She assured me that she would open an investigation into The Epoch Times. I notified the ****, stating that the practice as described was deceptive, dishonest and possibly fraudulent. In the meantime I am out approximately 84 CAD.
Business Response
Date: 04/28/2025
We would like to help you figure out how this could have happened. However, with the email and other information you've provided, I couldn't find any records in our system. Please reply or contact us at **************************************************************** with all of your other email addresses that you have so that we can find your account.
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/23/2023, they started $1.00 2 month on line service, then started to charge me out on my credit card, for these fee, which add up to $199.80 us dollars. The Business is Epoch Times phone number ************ NY. I have called the company and they gave me a Ref # *******, date April 3, 2025. My email is ********************** is the Acct they use. At no time did I sign up for a subscription to this company. I have in the past try to stop and get my monies back, and the last bill I got from my credit card was 03/20/2025 for $9.99 us dollars.
Business Response
Date: 04/07/2025
On our checkout page, we made it clear that the $1.00 per month rate is a introductory rate, and the normal rate is $9.99 per month. We only received our first contact from you on April 3rd, 2025. Although we have a no refund policy, we will grant you a refund of $49.95 USD. We made sure that you won't see any future charges from us today, all three subscriptions that were under your email addresses are now cancelled.
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I want all my monies back, that you took from me, not just a portion of it.
****** *****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 04/17/2025
We have proof that we emailed you reminding you of the subscription renewal and the price of the renewal. You didn't respond to the original reminder, nor the proof that we sent you on April 8th, 2025. We have already given you a partial refund despite our no refund policy. We are unable to provide a full refund at this time, we hope you can understand.
Initial Complaint
Date:03/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We never, nor would we ever asked to rec' anything from this organization. We would like to be PERMANENTLY removed from receiving copies of this conspiracy laden trash paper as well as being PERMANENTLY removed from ANY/ALL of their mailing lists . We are disturbed regarding how they obtained our name mailing addresses and targeted us for their scam.
Business Response
Date: 03/10/2025
I have removed your mailing address from our sample mailing list. I apologize for any inconvenience caused.
Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Epoch times emails - I have tried to unsubscribe numerous times on an almost daily basis. I never subscribed to this email service and would like it to stop. They are sending the email address to a "non-dot" version of my gmail account, so I know it is an unsolicited email.
Business Response
Date: 02/19/2025
I apologize for any inconvenience caused, I see that you unsubscribed from a couple of our email lists but not all of them. The easiest way to unsubscribe from all of our emails is to click the link at the bottom of our email to manage your newsletter preferences. A new page will open in your internet browser, and please click click here to manage your email preferences. Another page will open where you can see all the newsletters youre currently subscribed to, and at the bottom of this page, there is an unsubscribe from all button.

I'll make sure to remove your email address from our lists so that you don't get any more emails from us.
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** **********
Initial Complaint
Date:02/13/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Epoch Times sends numerous emails daily. Their goal is for me to sign up for paid news. They bait the email with a news snippet, and after looking at the email, they ask that I sign up for a monthly subscription. I never signed up for these emails. I have Unsubscribed over 40 times. They continue to harass in spite of asking for them to stop.
Business Response
Date: 02/15/2025
I apologize for any inconvenience caused, I see that you unsubscribed from a couple of our email lists but not all of them. The easiest way to unsubscribe from all of our emails is to click the link at the bottom of our email to manage your newsletter preferences. A new page will open in your internet browser, and please click click here to manage your email preferences. Another page will open where you can see all the newsletters youre currently subscribed to, and at the bottom of this page, there is an unsubscribe from all button.

I'll make sure to remove your email address from our lists so that you don't get any more emails from us.
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It didn't work.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ********

Business Response
Date: 02/22/2025
It seems like your or someone with access to your email clicked on one of our links and signed up again for our emails. This time I will completely delete your information from our system, hopefully that should stop the emails completely.
Customer Answer
Date: 03/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ********
Initial Complaint
Date:02/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2023 I was somehow signed up to receive emails from the epoch times and tried for months to unsubscribe and reach someone to take me off the list but I just continued to receive emails. I had filed a complaint with BBb then and it was solved after months. Recently I started receiving them again and have been trying to unsubscribe again but keep receiving them. I find their company offensive and so t want to keep receiving these emails
Business Response
Date: 02/10/2025
We couldn't find any record of previous communication in 2023 with you in our system. I see that you unsubscribed from a couple of our email lists but not all of them. The easiest way to unsubscribe from all of our emails is to click the link at the bottom of our email to manage your newsletter preferences. A new page will open in your internet browser, and please click click here to manage your email preferences. Another page will open where you can see all the newsletters youre currently subscribed to, and at the bottom of this page, there is an unsubscribe from all button.

I'll make sure to remove your email address from our lists so that you don't get any more emails from us. I apologize for any inconvenience caused.
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Do not get our paid paper subscription delivered on time. We have called customer service many ********************** complaining that we aren't receiving the weekly paper on a regular basis. This happens too frequently
Business Response
Date: 02/05/2025
Dear *****,
Thank you for your feedback!
We regret that the delivery has not been more reliable. I see that you have been overcharged for the level of service you have received.
We will process a partial refund and work on improving the delivery of your newspaper. We value you as our subscriber and appreciate your patience.
Thank you for bearing with us!

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The Epoch Times is NOT a BBB Accredited Business.