Nintendo Network

Frequently Asked Questions / Contact Information

Please check these common questions about Nintendo Network IDs before contacting Nintendo.

Signing In

• What is a Nintendo Network ID?

  A Nintendo Network ID is required to use online services on Wii U and Nintendo 3DS. Currently, you can create a Nintendo Network ID using either a Wii U console or a system in the Nintendo 3DS family.
  
  A Nintendo Account is different from a Nintendo Network ID, and is used mainly on Nintendo Switch, smart device and PC.

• I forgot my Nintendo Network ID. What should I do?

  You can check your Nintendo Network ID on your Wii U console or Nintendo 3DS system by following the steps below.

  On a Wii U console:
  Select the Mii in the top-left corner of the Wii U Menu to open the User Settings screen and display your Nintendo Network ID.

  

  On a Nintendo 3DS system:
  From the HOME Menu, open the System Settings and select Nintendo Network ID Settings. The Nintendo Network ID will be displayed on the top screen.

  
  
  

  Note: If you do not have a Wii U console or Nintendo 3DS system available, you can check your NNID via this page: Retrieve your Nintendo Network ID

• What password is this?

  It is the password that you set when you created your Nintendo Network ID on your Wii U console or Nintendo 3DS system.

• I forgot my password. What should I do?

  Follow the link below to receive a temporary password.
  You can have a temporary password sent to the email address you registered when creating your Nintendo Network ID.
  Forgot your password?

• What is "Remember Me"?

  Ticking the Remember Me option will keep you signed in to Nintendo Network without the need to enter your ID and password again.
  
  If you are sharing this device with others, please untick this option.
  
  Your details will be stored for up to a month after you last signed in.

• Will this service work on my browser?

  If the service is not appearing correctly, please try the following:
  
  Update your browser to the latest version.
  
  Use the default browser for your device.
  
  If cookies or JavaScript have been disabled on your browser, enable them.
  
  (We cannot guarantee this service will be compatible with all browsers.)

• Will this service work on my mobile phone?

  In general, this service does not support mobile phones other than smartphones.

• I get the error message "The email address you entered has not yet been verified." What should I do?

  Please check the contents of the confirmation email sent to you when you created your Nintendo Network ID.
  If you can't check the email, then perform the following on a Wii U console or Nintendo 3DS system which is linked to your ID.
  
  On a Wii U console
  Select the user linked to the Nintendo Network ID from the user-selection screen, and follow the on-sreen instructions.
  
  On a Nintendo 3DS system
  In the Nintendo Network ID Settings section of the System Settings, select Email Address Verification and follow the on-screen instructions.

• I can't access Nintendo Network services from a non-Nintendo device

  Use a Wii U console or Nintendo 3DS system linked to your Nintendo Network ID to allow access from non-Nintendo devices by following these instructions.
  
  On a Wii U console
  1. Touch the user Mii on the top-left corner of the Wii U Menu.
  
  2. Touch Change User Information and enter your password.
  
  3. Touch Set Up under Usage from PCs and Other Devices, then follow the on-screen instructions.
  
  
  On a Nintendo 3DS system
  1. Touch the Nintendo Network ID Settings option of the System Settings.
  
  2. If the sign-in screen is displayed, touch Sign In and enter your password.
  
  3. Touch Access from PCs and Other Devices, and follow the on-screen instructions.
  

• How do I control third-party access to my information?

  In addition to Nintendo services, you will also be able to use your Nintendo Network ID to access third-party services, which may need access to your user information. You will need to authorise Nintendo to send these third parties your user information before you can use their services.
  (Details about the information to be sent will be shown on the authorisation screen for each third-party service. The authorisation screen is displayed before you use each service.)
  Click here to remove authorisations.

Contact us

Please contact us at support.nintendo.com.