Justworks Reviews & Product Details

Nothing, unfortunately we were unable to complete onboarding due to customer support issues. Review collected by and hosted on G2.com.

I terminated my onboarding as a business customer and send Justworks this which I do not have confidence will be received by anyone:

My company was excited to come on board but after the poor handling of onboarding by Jesse Lussier-Gan, we have decided to switch to another company.

Specifically, Jesse seems to be someone who wants to "set it and forget it", he seemed to be surprised I had questions beyond our first brief phone call and was visibly annoyed by this. The onboarding he sent me was confusing and contradicted the information he provided (needing to apply for worker's comp for the owners and applying for health insurance we didn't need).

I simply attempted to reach him several times to clear this up, The customer service numbers all directed me back to him, and he refused to call me back. After asking me to find a time on his calendar (again a red flag of significant avoidance of responsibility and role) instead of simply calling my number, he put a calendar hold during another meeting I had on my calendar which i moved in order to speak with him.

In that meeting he refused to take responsibility for his actions and in fact lied during the meeting which is what ultimately made me realize i can't work with this company. He clearly stated that despite his calendar link showing he had numerous available blocks all day "he couldn't call me because he was busy".

I strongly recommend Jesse receive significant training on how to handle leads and potential customers. I cannot recommend Justworks to any of the companies I advise or have a role in directly. Review collected by and hosted on G2.com.

What I like best about Justworks is how straightforward and reliable they are. Their platform is easy to navigate, and their team consistently delivers clear, accurate guidance, which is critical when managing payroll and HR compliance.

What is most helpful?

The most helpful aspect of Justworks is their 24/7 availability and quick response time. No matter when I reach out, I receive timely and knowledgeable support. Everyone I've spoken to has been professional, helpful, and well-informed.

What are the upsides of using Justworks?

The major upsides of using Justworks are peace of mind and time savings. I can trust that our company, SLM Architecture, is staying compliant thanks to their proactive communication and support. Their responsiveness and expertise make handling complex HR and payroll issues far less stressful. Overall, they make a critical part of our business operations smooth and efficient. Review collected by and hosted on G2.com.

While I truly appreciate Justworks and have had a very positive experience overall, one area that could use improvement is the training modules. Since some of the trainings—like harassment prevention—are required annually, it would be helpful if the content was updated or varied year to year to keep it more engaging for returning users.

What are the downsides of using Justworks?

There really aren’t many downsides to using Justworks. Review collected by and hosted on G2.com.

Justworks is a great service that makes managing HR processes really simple and convenient. It is easy to understand even for beginners: everything is intuitive, nothing superfluous - just what you need to work. The main advantage of Justworks is that it brings everything together in one place. Payroll, benefits, taxes, employee onboarding, compliance - everything is under control, without having to use several different platforms. I also love that Justworks makes it easy to manage all aspects of work: medical, dental, and vision insurance, retirement contributions, and HSA/FSA accounts. Everything is set up so you don't waste extra time and can focus on what's important, the service takes care of everything that would normally take time. Plus, all financial information is presented transparently and you always know where your money goes. Separately, I would like to mention the support service. Guys are always on the phone, quickly answer and help to solve any question, this is especially important when urgent tasks arise. They also have an app for both platforms and it makes it easy to use from your phone. I had to go to the dentist to find a Member ID for my plan, good thing I had the app installed before and it was quick and easy to use. Review collected by and hosted on G2.com.

I don't really have anything to criticize Justworks, I like everything about it. Review collected by and hosted on G2.com.

Being in an operations role within a small business means wearing many hats. Up until we onboarded with Justworks, payroll, contractor payments, 1099s, and overall payment administration was time intensive. Now, onboarding contractors and employees is simplified and streamlined with an intuitive interface. We've actually onboarded vendors who specifically provided feedback regarding how easy it was to setup their account. Review collected by and hosted on G2.com.

Finding areas I dislike is difficult, however the only very minor pain point is the link that folks are provided to onboard in the system. If they don't click to activate within 24 hours, the link expires. I've had to retrigger invited multiple times in the past, which is easy to do. But with a little more time than 24 hours, it would eliminate the need to have to resend links. Review collected by and hosted on G2.com.

Website loads quickly, has a simple layout, is easy to use, has the features we need, was pretty easy to implement, offers great customer support, and integrates with our online accounting software. I use it regularly, and when I do, it's actually an enjoyable, smooth experience. Compared to more complicated DIY systems, or other types of payroll companies where you have to coordinate everything through their payroll specialist, Justworks is the best option I've used. Review collected by and hosted on G2.com.

There are a few small features that could be added, like the ability to set recurring expense reimbursements, but they are minor features. No dealbreakers. Review collected by and hosted on G2.com.

The monthly fees and Health Insurance options Review collected by and hosted on G2.com.

Not aggregating taxable income before applying W4

Not having one paystub with one direct deposit

Not being able to handle a 9-5 workday with paid lunches and process Salaried Non-Exempt employees correctly

Passing all expenses through one P&L account instead of mapping Expense Report categories to P&L accounts

No ability to print out a readable invoice

No dedicated Customer Support Review collected by and hosted on G2.com.

Justworks has been a game-changer for managing workplace essentials! I’ve used it to easily access my paystubs, which is a breeze thanks to their user-friendly platform. The real standout, though, was their stellar customer support. When I needed help navigating tricky tax situations, their team was incredibly responsive, professional, and thorough, guiding me with clear solutions that saved me so much stress. Justworks feels like a reliable partner, streamlining HR tasks like payroll and compliance with a polished, all-in-one system. I’d highly recommend it to anyone looking for a hassle-free HR experience Review collected by and hosted on G2.com.

One small thing I’ve noticed is that the mobile app can sometimes be a bit slow to load paystub details, which can be a minor annoyance when I’m checking things on the go. It’s not a dealbreaker, though, as the platform’s overall ease and stellar support more than makeup for it! Review collected by and hosted on G2.com.

I appreciate the ability for my employees to control their time tracking, PTO requests, benefits, etc. It's easy for me to approve hours and PTO. I also like having it all under one site that's easy to access. Review collected by and hosted on G2.com.

For weekly pay periods, there is a tiny window of time to approve hours. If there's a holiday somewhere in there, I have to submit approvals before the week is even finished... leaving me to guess the hours for Friday and Saturday. It's very stressful working around holidays. If the weekly payroll could be offset by one week, that would make my job much, much easier. Also, two of us have been told to expect modified W-2s, but it's May, and we still have not received them. This is costing me money with my accountant, which is disappointing. Review collected by and hosted on G2.com.

I love that Justworks is an all in one platform that is extremely user friendly and makes the HR process a breeze! Entering time every 2 weeks takes less than 5 minutes and I am able to view all my important documents, holidays, time off requests, team members in one place. I especially also like their training modules on important workplace topics because they are engaging. Review collected by and hosted on G2.com.

It is hard to find a downside to using Justworks as it is such a helpful platform. I dislike having to sign in using Multi Factor Authentication (MFA), however I know this helps protect my security and I like that I can remember the device for a set period of time to avoid the frequency of having to do MFA Review collected by and hosted on G2.com.

Justworks has significantly simplified our payroll process. Salaried payroll runs automatically, saving time and reducing manual work. The platform is extremely user-friendly and easy to train others on. Implementation was such a breeze.

Their customer service is outstanding—whether I reach out via Slack or email, the team is always helpful and quick to respond. We made the switch from Paylocity to Justworks and I wish I would have done it sooner! Review collected by and hosted on G2.com.

We use the USCIS website for E-Verify, so our I-9s are completed outside of Justworks. I do wish there were an option to disable the I-9 workflow within the platform, though I understand that might not be ideal from a compliance standpoint. That said, Justworks is very responsive about removing system prompts once we upload a completed I-9, which helps keep things clean and organized. Review collected by and hosted on G2.com.