Comerica Bank Reviews

I have been a life-long Comerica Bank customer, and relatively happy until today. The branch ATM powered down while I was making a deposit with two checks. The machine took my checks, and powered off so the transaction did not complete. The branch tells me that there is nothing they can do other than "investigate" through an unknown vendor that services the machine. The unknown vendor only "periodically" checks the ATM machine. So they cannot provide a date, nor a timeline for me on how long this so-called "investigation" will take, with this "unknown" vendor. In the meantime, I am without the monies in my account. A person's money is important and these large Corporations don't care about the inconvenience they are causing me, or anybody else in the same situation. An "investigation" into what you did with my money, without a definite completion date provided to me, is horrible customer service. I think I will be moving on from Comerica, not that it matters to them.

Rick from Michigan's experience could have been written by me. Length of being a customer, accounts, etc.. Though I live about 20 miles from his town. Long term customers are not treated well lately despite being loyal for decades. Will probably move on to another institution soon. Certainly giving it serious consideration. One has to go to several branches (where you get conflicting information) then make a judgement on which branch is correct. Anxiety provoking. I don’t feel they care anymore. A shame as they do have some great employees.

My wife and I have had accounts with Comerica for well over 30 years. In this time we have never owed them a dime. We have our deposits there, and for the last 20 years it has averaged over $50K, and lately about $200K. We also have other accounts at Chase and Flagstar. One would think Comerica would treat us well. We have a few CDs there, and while they never paid the highest rates, they had previously been fair -- until about 3-4 years ago. Two years ago when our CDs rolled over to 0.1% or less they would not help us.

Comerica makes it really hard to manage our money. We have a HELOC through them and the online experience is horrible. They are not a bank that gives customers transparency. We want to pay down the principal and you have to be given a link from the teller (almost like a super secret code to get into a speak-easy). Then once you get the link, even if you mark to apply it all to principal they will break up your payment and apply some to interest if you pay on certain days of the month. There is a small window of about 5 days where if you pay on one of those days, it goes to principal (even if you have autopay set up to handle the interest). It just comes across as sneaky, and poor customer service. Go elsewhere!!!!

I am a small business owner and I have been with Comerica since 2010. When I first started I had one credit card with a $2000 spending limit, now I have a $70,000 credit card. Over 13 years I believed, I built a relationship with my financial institution, but I have found out in recent days that it’s not so friendly to a small business owner, such as myself. I have never been late on a payment, and I’ve always brought my balance down to zero, which reflects in how I have achieved a higher spending limit. Instead of taking a loan this year to grow my business, I decided to use my credit cards which I’m finding out now is a huge mistake. For over six years Comerica was always kind because I could call every six months and get a promotional APR, which really helped me stay afloat and grow my business. So I had a time that I’ve spent a lot on my credit cards.

My brother passed away and I call Comerica to inform them to stop all transactions and I would bring in the legal paperwork to show that I am the administrator of this estate. After a 3 weeks of phone calls and handled any response I final had to call the customer complaint line. Then I drove 3 hours to give me the originals and close the account and was told, "Sorry we need you to sign a form." After waiting 5 hours and the bank manager telling another manager I just want her out of my office because no one know where this form was. I was told to leave and they would call me back in 24 to 48 hours once they found this form. Ms ** the bank manager was extremely rude.

Charging $3 Atm Fees & .50 Balance Inquiry Fees done in Illinois out of Illinois Child Support. Comerica Way to go is located in Texas. Illegally charging fees. Applc is online to view for proof. Type in Comerica Mastercard Child Support Illinois in Google Bar. I've complained many of times, each time I was charged (which just started happening over the last month in half) and they won't refund my charges that Never should have been charged to begin with. This is supposed to be an Illinois State Law that I should not be charged anything. They've given me every excuse they could come up with to not refund my money. A few times, I had trouble even trying to take my money of the card as they tried denying me from doing so when the funds were clearly available.

Nothing but issues with this bank since I started it up. Only positive is I can usually talk to a rep on the phone fairly quick. Unfortunately, I only know this because I have had to talk to them so many times. Do NOT sign up with this bank. I am canceling them this week.

I wish I could tell you. Direct Express denies access to fund or online acct without notice or warning. Never gives a valid reason. I'm in trouble right now. I'm completely out of money and I can't even find out why. It can't be legal to deny SS funds to disabled seniors.

My mother is in a nursing home, and somebody had ordered 15 DoorDash orders in one day. Their fraud department did not catch this nor did they return the money to my mother, refusing to give the money back. This is very unprofessional. We are definitely closing my mother’s account because she is disabled and they’re stealing her money and the fraud department will do nothing about it, you don’t even have to be that bright to look at this and say it’s fraudulent. My mother has banked with this bank for over 30 years. She will not be a returning customer.