Redstone Federal Credit Union

The customer service is a third party, not even a Redstone employee. They are rude and very short with customers on the phone. They know nothing about Redstone accounts and are unhelpful.

I can't withdraw money from my account without a photo ID, even though I provide my driver's license number, Social Security number, address, and date of birth! That's the most ridiculous thing I have ever heard. I only have an account here so I could get a car loan, and this has been the worst credit union ever. I will never use their services again!

This place is the absolute worse place to trust your money with. They are rip-offs; they allowed $1,800 of my money to vanish, and I spent hours crying and begging for them to help me. It was my bill money, and they did not care at all. I promise anyone that is thinking about banking with this place, you will regret it. They deserve zero stars from me. They are horrible.

Although the Credit Union is wonderful and amazing, they use a third-party security company out of Omaha, Nebraska, that is very dysfunctional. Their algorithm will shut your card off for odd purchases, and then when you call, they are unable to match your credentials to your account and refer you back to the credit union. The credit union will confirm your credentials are correct and refer you back to the security company. Good luck!

This credit union is absolutely horrible. I had to claim money from my deceased parents' accounts there, and the "special accounts department" is a voicemail that no one answers. I had to keep calling, which takes quite a while each time because the few phone numbers for them all lead to the same recorded prompts. Sometimes it took 20-30 minutes or more! I finally reached someone and explained why I was calling, and she was immediately nasty and rude. This department is only for deceased accounts. She insisted I make an appointment for the next day to speak with someone, but she wouldn’t tell me her last name, give me an email address, or send me the appointment information by email. Her attitude was disgusting, disrespectful, and unprofessional.

The next day a different woman called to tell me that the appointment was for the following day but they moved it up to do me a favor. That was false; the appointment was for that day, not the next. They lied to me because the woman the day before must have told her to do so! I was able to get one of the accounts but they wouldn’t give me the other one, even though I was the beneficiary on that one too, due to a third one that I wasn’t listed on with no beneficiary.

As the beneficiary on the "main" savings account that was necessary to open all other accounts, I called the next day and used virtual banking, which took another 30 minutes to access. I found a woman who connected me with someone different from the special accounts department, who then gave me the next account without any issue, but not the third. I waited to receive checks in the mail (they would not transfer any of the money electronically to my bank), then called back to try to get the rest, but there was no beneficiary listed at all. I was told it was opened online within the last few months before my parent died, which was strange, because my parent was not fond of online banking and preferred to pay bills in person for the social interaction. They claimed it was my parent’s mistake, not their fault, and refused to help me. They told me to hire a probate attorney to access the money and to close the account that legally belonged to me upon death.

I informed them that this account was the only one our family was having trouble transferring and that it should go to me, since I am the named beneficiary for the rest of the accounts, including the main membership account. But they were repeatedly rude and ignorant, telling me to have "my lawyer call their lawyers." When I asked for the legal department's phone number and the name of their attorney, they said they "didn't have to give me that information," nor any of their last names or the name of the branch manager or any phone number or extension of anyone else to talk to, and told me to call the automated phone line.

Their behavior is contradictory to a department that specializes in deceased members’ accounts and assisting their families. My parents maintained these accounts because of their marketing to military personnel, families, various government agencies, and the Tennessee Valley Authority's union members, who are not wealthy people with attorneys on retainer.

These people have caused me so much stress, distress, and disappointment. I can't believe they operate this credit union in this manner, especially the main branch on Wynn Drive in Huntsville, AL. So, take your money and VA loans, boat loans, etc., to a big bank or any other bank that maybe cares about how they treat people. Do not trust any of your financial needs to these people. They are taking advantage of the elderly, military veterans, and blue-collar workers and families with their small-town small credit union facade. And now my family is spending thousands on an attorney and months in the courts to get my parents' hard-earned military career family's life savings away from these people.

I will continue to do business with Redstone; they were upfront and totally professional. I had no problem with honesty.
5 stars..

Redstone FCU has been such a pain for me. They denied me this card, despite a 780 credit score, $46,000 income with a raise going into 2024, no debt, and having paid off my credit card every month without lateness since 2007. What a joke they are. Really difficult and a hassle to work with. They made me send in 40 pages of tax returns.

My business account keeps getting hacked! It has been hacked four times. I have to go today to talk to them about it being hacked again.

This place is a joke I applied for a credit card was approved for it was told I could not use it till they sent me a pin number for it a year later I still haven't received a pin number they closed my account and hurt my credit because I didn't use their credit card but I can't use it without a pin number somebody helpem me understand it I called multiple times and ask for them to send me a pin number still never got one

STAY AWAY!!!!! This place is absolutely terrible to do business with! They are unprofessional on every aspect. Put on a great show to get your business bit once your on you get shafted. Mistake after mistake and don't own up to anything. They only care about getting the interest off of your loans, etc. Never seen anything this bad before when it comes to banking at a credit union. Complete joke from the bottom all the way to the top at corporate. If there was less than 1 star or even negative stars I would by far choose the lowest available. Be very careful with this organization!!!!!!!!!!

I only use this card in case of an emergency or if I am out of town traveling. I pay more than the minimum each month and feel that I have good control of getting it paid down.

Sort of a back door card through a hardware chain called "Rural King" out of Alabama that runs the cards through Redstone FCU, rates are good, no complaints, original offer of 6k limit with 770 score 2 utilization and 30 inquiries.

Always helpful and I thank y’all for being able to share the information and going beyond to help me better my future! I trust y’all and I will continue using y’all!!!

I have used Redstone Federal Credit Union since 1987 and it is a very great bank to use. I have a checking account and savings account. I have not used their other services yet. I plan on keeping my account with them no matter where I may end up moving to.

Redstone is a fair company to work with. We have had no issues while working with them. All interactions have been completed with satisfaction.