website thubmnail of Cravetv.ca
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Canada
1 review
0 helpful votes
Follow Rhys M.
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I do believe that Crave is a worthwhile service, for a short period. Unfortunately that is it, a short period. It's disappointing, because they do stream many good TV shows and a couple decent movies. But their inability to differentiate the English movies from French movies is truly a deal breaker. I enjoy both English movies and French movies on occasion having grown up with both languages, but the fact "The Battle of the Five Armies" is the title i click and then the actors begin speaking french is frankly disappointing. If this was one example, that would be fine. But seemingly every decent movie streams exclusively in non-english. That would be fine if you advertised as such, but is wildly annoying since you title the movie in English. This is a terrible service that does not warrant anyone's money, which is unfortunate as they do stream some decent films/TV. Purchase almost anything but Crave, as this is by FAR the worst streaming service I have seen.

Date of experience: May 3, 2025
Canada
1 review
0 helpful votes
Follow Kayla B.
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If I could give Crave zero stars I would. I foolishly signed up for the one year basic plan. I am about 5 months in. I have had nothing but issues. It does not work on our main smart TV or on our phones and has constant freezing and lagging issues. I tried to contact Crave months ago about this and never got a resolution. I tried again today. It is clear that we have not used it because it does not work and they should be able to see that. I was told that in their very fine print in their terms and conditions, it states that they will not give refunds after the service has started and apparently it also states in fine print that it does not work on certain TVs and devices without subscribing to the expensive $22 premium plan. Their only option was for me to pay an extra $22 to upgrade to the premium monthly plan and they would refund me $24 even though I would have paid well over $80 (after they told me it was against their terms to refund). I did not pay the extra $22 as I had trust issues and did not want to risk being out over $100 at this point. They saw this as me not wanting to resolve the issue. Conclusion: Crave is a scam. It does not work on most devices (unless you have the premium version), they do not issue refunds apparently and their customer service is horrendous.

Date of experience: May 24, 2025
Canada
1 review
1 helpful vote
Follow Kevin D.
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Crave and hbo
February 22, 2025

Crave is garbage since Rodgers got involved and HBO can throw it in the garbage. Why pay to watch a free sitcom on a paid movie channel. There getting stupid and think it's are only choice. When I leave, I will never come back, f them, had there chance and want to screw me. Not happening. I have yo give a rating so it's a 1 star. I would give none if I could

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
Follow Martin S.
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Did I See This Before?
January 12, 2025

Please, show me another Harry Potter movie. Rocky, anyone? How about LOTR? Oh Jesus, it's Friends. Where are the first-run movies I might expect from a premium service? Time to cancel, I think. What a waste of money.

Date of experience: January 12, 2025
Canada
2 reviews
2 helpful votes
Follow V N.
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Don't waste your money
December 31, 2024

I've been paying $22 a month for a few years now, primarily for HBO and Showtime shows like Dexter New Blood and House of the Dragon. The rest of it is complete drivel - I don't think I've watched anything for 4 months. The same stuff is endlessly repeated and recycled and it's either nauseating woke programming or year-round xmas-themed romcoms. Ugh. I cancelled my subscription today.

Date of experience: December 31, 2024
Canada
1 review
1 helpful vote
Follow Marco G.
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En plus des délais de chargement trop longs, l'application affiche fréquemment des erreurs qui font perdre le programme en cours d'écoute ou qui bloque le passage d'un épisode à un autre (pour une série). C'est vraiment tout croche, utilisation frustrante. Le service à la clientèle est courtois mais ne résoud rien: 2 mois d'abonnement, 3 appels différents et aucune action prise pour améliorer mon service. Alors bye bye!

Date of experience: March 5, 2025
Canada
1 review
0 helpful votes
Follow Erin g.
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Bad
January 9, 2025

Way to expensive and you can't even delete the shows after you have watched them even on your watch history was told you could but they lied
Bad customer service

Date of experience: January 9, 2025
Canada
1 review
2 helpful votes
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Waste of Money
October 30, 2024

I hoped to access movies I can't find on other streaming services, but was severely disappointed. Bell Media is too cheap to get full rights to the movies on their site, so many are only in French. They don't even have English subtitles. For an extremely expensive subscription (unless you want to watch ads, in which case, just go to Tubi or Plex), the consumers are given the bare minimum. I'm only going to resubscribe when the new season of Last of Us releases. It's not good for much else

Date of experience: October 30, 2024
Canada
1 review
2 helpful votes
Follow Lisa T.
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Crave is the worst app to navigate. It's a whole thing just to find where you left off on a series. Half the time I get a random message saying I can't watch what I want to watch for whatever reason. Sucks big time.

Date of experience: September 24, 2024
Canada
1 review
2 helpful votes
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Repeat programming
September 21, 2024

Is anyone else experiencing repeat performances of the Rocky movies on Crave through Bell? This is beyond ridiculous and if not Rocky the Lord of the Rings. Also HBO programming are documentaries I have watched several years ago and now Craves movies are making their way onto HBO. I do not have the app just service which gets charged onto my Bell bil. Opinions please

Date of experience: September 21, 2024
Canada
1 review
5 helpful votes
Follow F C.
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Insane amount of adds
August 16, 2024

Good morning

I understand that I have the basic plan but the adds are insane.

I just chose a show, I had to watch 2 adds 10 seconds later, 4 adds, every 5 minutes 4 adds.

The adds vary from 10 to 40 seconds

This is too much

Date of experience: August 16, 2024
Canada
1 review
3 helpful votes
Follow Hina j.
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Companies are losing my business by advertising on crave. There are things i will never buy again because crave plays their ad over and over. It happens often that a cluster of 4 ads are all the same ad over and over again. Its insane.

Date of experience: July 21, 2024
Canada
1 review
3 helpful votes
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The worst streaming platform of them all.
July 19, 2024

Crave is the absolute worst of all the streaming platforms in Canada and I really hope it disappears sooner than later, especially seeing it holds legal access to all the great programming on HBO away from Canadian consumers.

My number one complaint is the image quality. Want 4k? Nope. Want clean image without compression artifacts? Nope. Want HDR+ or Dolby Vision? Dolby Atmos sound? Nope. Everything looks absolutely awful.

The app is garbage with a terrible interface and crashes regularly on Apple TV and on my Pixel Android phone.

Please don't give Bell Media your money, and certainly don't pay for crave. If you really must watch HBO shoes, find another way, legal or not.

Date of experience: July 19, 2024
Canada
1 review
2 helpful votes
Follow Syl G.
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Old stupid stuff
December 6, 2021

Wow talk about a disappointment. Most movies and tv shows are crap. Lots of choice but nothing there worth watching. $29.00 CDN dollars per month for this? It's only been a week and I'm going to cancel.

Date of experience: December 6, 2021
Canada
1 review
1 helpful vote
Follow Ben O.
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I have never hated using a platform more than Crave. If you pause a show then resume it automatically skips to the next episode after a couple minutes. There is also the playback error bug that drives me absolutely insane: randomly, and for no reason, it will refuse to play a specific episode citing an unknown problem. Even after hard booting my tv (because there's no obvious way to restart the app fully) it continues to give me the same error. I have no idea how they landed the HBO deal but it's so incredibly frustrating that I have to navigate this P. O. S. Platform just to watch a show.

Date of experience: May 12, 2019
Doris S.
Canada
1 review
3 helpful votes
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Crave on Samsung stopped working 3 days ago. Screen frozen at EXIT APP. Can't exit or cancel. This is the latest problem. On other occasions the video won't load or loads then stops working. Sometimes I have had to do special sign in on my laptop to be able to continue the watch Crave on tv. A real pain...seriously considering cancelling at end of term. Too much frustration.

Date of experience: August 30, 2019
Canada
1 review
14 helpful votes
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Crave tv, I'd sooner pay for the clap
March 21, 2021

Crave tv is perhaps the weakest streaming service available In 2021, for the price of most other premium streaming services you get next to nothing, proper HBO content and most of the good movies are hidden behind a secondary pay wall. I briefly subscribed. Will never make the same mistake again. Wish I could get my 10 bucks back. I'll pay for a kick in the testicles before I'll ever subscribe to this garbage again. Shame on you HBO and Crave. Why would anyone pay for this? Stream it online

Date of experience: March 21, 2021
New York
1 review
10 helpful votes
Follow mak f.
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I have e-mailed Crave FIVE times about the promo code they sent me (50% off for 4 months) and said that this promo code doesn't work. They kept saying that it should work, trying to make me renew my subscriptions. Liars and scammers! I hope HBO will use some other platform in Canada for their content.

Date of experience: January 7, 2021
Canada
2 reviews
4 helpful votes
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Crap
December 31, 2018

They keep wanting more money for $#*!.
Customer Service is even worse... when I cancelled my subscription They totally made it seem they were doing me a favour after calling 3 times and waited on hold for 2 hours. They are the worst ever... I'll stay with Netflix any day over crave!

Date of experience: December 31, 2018
Canada
1 review
1 helpful vote
Follow Gina c.
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Riddled with bugs and playback errors, very clunky platform garbage. Customer service that either doesn't respond ever or takes over a week if they do. They're so pathetic and embarrassing. It's wild.

Date of experience: May 14, 2019

Overview

The overall reputation of the company is significantly tarnished by customer dissatisfaction, primarily due to high subscription costs and poor service quality. Customers frequently express frustration with the app's navigation, excessive advertisements, and limited content availability, particularly regarding language options and image quality. Additionally, complaints about customer service highlight issues with billing practices and a lack of timely support. While some users appreciate select programming, the prevailing sentiment suggests that many feel the service does not deliver value for money, leading to a strong inclination to cancel subscriptions.

This summary is generated by AI, based on text from customer reviews

service
105
value
108
shipping
39
returns
56
quality
107