471 total
They have streamlined and outlines various instructions. They have customer service personnel that is courteous, knowledgeable, and clear to understand. Things are not hidden (like how to reach someone in person rather than an email only).
Date of experience: April 16, 2024
Hushmail is just what our organization needed. The support and customer service are outstanding- every question answered in a friendly and helpful way, and follow-up was prompt. They even provided clear, simple instructions that we could give to recipients of our encrypted emails.
Date of experience: April 05, 2024
Everyone on the Hushmail staff who received a frantic email from me ALWAYS WROTE BACK, and in a timely way. Their emails were professional and helpful. I never felt stupid with the staff--they are pros and know how to handle hysterical people in our hours of need.
Thank you, Hushmail!!!
Kate
Date of experience: April 03, 2024
I'm still having trouble sending emails through hushmail from my other site. Do I need to copy it into thee hushmail account? Yes, they replied and were helpful.
Date of experience: April 09, 2024
Reply from Hushmail
Our Customer Care team will be happy to assist you. Please get in touch with them directly here: https://hushmail.com/contact/support/
I love that this is a HIPAA compliant system. My clients and I both can feel secure in our sharing of information. I also like that they offer different forms and/or assessments for my clients.
Date of experience: April 02, 2024
It seems I need another email account to tell me I have email in my hushmail? Is there any way to get to my hushmail via a shortcut and be notified that I have hushmail withouth another email notification?
Also others are having trouble opening attachments on their end.
Date of experience: April 05, 2024
I appreciate the peace of mind of encrypted email. Very easy to use like all other email domains.
Date of experience: April 10, 2024
I would have been completely lost without Mahsa's help! She was so patient and quick to respond to my numerous questions (which spanned several days). She was kind, creative and so willing to assist. When I was confused about how to do something, she actually made a video specifically for me with my uploaded form which she narrated to walk me through making updates. And she even added in that if she wanted me to fix it from her end, even though I had the walk-through, she would be happy to do so. What an absolute gem! I would highly recommend Hushmail - best customer service around!
Date of experience: March 22, 2024
Reply from Hushmail
Mahsa was absolutely delighted to hear your positive feedback! Thank you so much for the kind words about our service :)
Hushmail has been easy to navigate and provides the HIPPA compliant standards that I need at a very competitive price!
Date of experience: April 10, 2024
I'm a happy customer and recommend this platform for anyone seeking a HIPAA compliant email.
Date of experience: April 10, 2024
Reply from Hushmail
Thanks for your feedback. The good news is that you can create folders :) To do so, sign in to your account and find the "Manage folders" button at the bottom of the mailbox list (on the left-hand side). Once there, you can create new, rename, and move folders as you see fit. Please don't hesitate to contact us if you have any other questions!
I love the customer service I receive as well as the benefits that Hushmail has to offer. With the line of work I do, it is so important to have the ability to communicate securely when working with clients and handling their needs. This system gives the ability to provide better care for them while keeping the details of things safe.
Date of experience: February 14, 2024
In general Hushmail is fine, in that it does what it says on the tin. And BTW - moving the default setting from encrypted to unencrypted a while ago was a major improvement. The thing that let's it down is its primitive handling of spam: Hardly a week goes by without emails from addresses that one has been communicating with for years, and should clearly be whitelisted, suddenly being classified as spam. The problem is compounded because the process for whitelisting, or more correctly re-whitelisting them is so very clunky. I can't believe Hushmail, couldn't very easily resolve the issue, but they seem to have no interest in doing so.
Date of experience: March 14, 2024
Reply from Hushmail
Thank you for the feedback. We are happy to know that Hushmail meets your needs and is a reliable service. We also apologize for any inconvenience caused by our spam filter’s incorrect categorization of emails from longstanding contacts. We appreciate your input and will consider it as part of improving our spam handling process. Contact our Customer Care team if you have further concerns or suggestions. We’re committed to ensuring a positive experience with Hushmail.
There is no way to retrieve your email / password, so I set up an appointment to speak with a customer service representative on March 12, 2024. Unfortunately, I did not recognize their number and was not able to pick up the call. At HUSHMAIL's request, I set up another appointment for a call 1 hr and 15 minutes later. My phone never rang. I've asked HUSHMAIL to confirm that my credit card has not been charged; still waiting for a reply.
In November 2023 I originally signed up for Hushmail, but they did not process my payment due to a system error. Although I created an account, there was no active subscription. Ideally, someone from hushmail should have contacted me and corrected the error.
While today's customer service representatives seem nice (via email), it honestly should not be this difficult. People want a streamlined, easy service. My credit card was charged five (5) days ago, and the representative credited it back today, at my request. It's time for me to move on with a different service.
Date of experience: March 10, 2024
Reply from Hushmail
We're sorry you didn't have a positive experience and that you encountered a glitch in the payment system that prevented you from using the services. We hope to have the opportunity to serve you again and make this right.
My emails aren't being received and I am not receiving emails that people have verified they sent.
Date of experience: March 14, 2024
Reply from Hushmail
I'm really sorry to hear you're having difficulties sending and receiving emails. Jonathan from our Customer Care Team has reached out to you to understand the issue in more detail and help you get this resolved as quickly as possible.
I purchased the release of information forms and they do not work. I went through customer service and they told me how to fix the problem. It worked one time and then went back to prefilling old information on to the release. This is a HIPPA violation so I cannot use this software. Very disappointing. Other wise things were fine,
Date of experience: February 14, 2024
Reply from Hushmail
Thanks for taking the time to complete our satisfaction survey. However, it appears there was a misunderstanding, and it seems you inadvertently left a review for the wrong service provider.
You told us you purchased the release of information forms, but you can't purchase form packets from Hushmail at this time.
This is Hushmail's TrustPilot profile :)
All the emails you have been sending explaining how to use this email has been extremely helpful as I'm still trying to learn all the benefits of having this email. I was very happy to log in today and see you have flags now as I have been looking for them this whole time.
Date of experience: December 30, 2023
Hushmail is the VERY BEST at what they do. I am starting my own practice in psychiatry, and the products that they provide were exactly what I was looking for. From the very first hour that I joined the service, I received the most exceptional customer service I could have expected. George - the onboarding specialist was extremely helpful and supportive - he truly was invested in my success with the service and my private practice's needs. I cannot say enough good things about Hushmail!!!
Date of experience: October 26, 2023
Hushmail has exactly what I needed for encripted email. They provide many useful forms as part of their package. I am very happy with Hushmail. The staff was very helpful and professional. Murray Kaufman, LMFT
Date of experience: December 31, 2023
Hushmail is a secret gem 💎 I use it for my direct personal business contact and private email whenever messaging clients. I feel much more confident that the information is secure when I toggle to the encryption function and put in secret question. Google does the same thing and I use them for the catch all so my direct email isn’t flooded with spam. I’ve had a good experience so far and look forward to updating my private email and domain yay! Thanks for all you do we wouldn’t be where we are in cyberspace without you. 🙌🏽💪🏾
Date of experience: May 02, 2023
I’ve been using Hushmail for many years now for both personal and business email. This email service is not free BUT the old saying “you get what you pay for” holds true. In all these years my email accounts have never been hacked and I’ve yet to see any evidence of malicious government activity either. While I cannot make guarantees about the things I can’t know, I am stating that I have personally not had any known breaches of my accounts in all these years.
The customer service team is very helpful though somewhat difficult to reach via phone, but quite responsive via email. Each time I’ve contacted them they’ve been very nice, so much so that they’ve even increased my storage beyond what was commercially available (I already was paying for the highest tier available).
I strongly recommend this email service to everyone especially to small businesses.
Date of experience: November 26, 2023
