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Hushmail Reviews 551

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TrustScore 4.5 out of 5

4.4

Email Service Provider
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Rated 5 out of 5 stars

I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Johnson, from Hushmail has been phenomenal to work with. Helping embed my website Contact Form, getting my BAA, he also transformed four forms into autofill. The four forms he professionally upgraded were: 1) Intake Form; 2) Safety Plan; 3) ROI; 4) Check-in Form. He is professional and has quickly responded to many Hushmail inquires. I have been working with him during April and May of 2025. I give him an A+!

Rated 1 out of 5 stars

Does not aways send emails from iPhone mail or the Hush mail app for iPhone/iPad.

Required to confirm sent messages on the online app, been ongoing for 12 months with no other support other than to reset the app :( that does not work either.

Disappointing for a paid service, will not be renewing account.

Rated 5 out of 5 stars

What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my experience fantastic. There are so many more features than I even realized. Thank you Hushmail and thank you, Nicholas!

Rated 5 out of 5 stars

Trackers (Info thieves/hackers) never show up when I'm on the site, according to my computers security service. The email loads quickly. When I've had a question I received fast responses that are polite and actually addressed the issue. I feel good about about being able to reach out to my office from home and know my emails and information are safe.

Company details

  1. Email Service Provider
  2. Cloud Computing Service
  3. Computer Security Service

About Hushmail

Written by the company

View plans for healthcare
Secure web forms
Book a demo

Hushmail for Healthcare provides a HIPAA-compliant solution that enables small and medium-sized healthcare practices to communicate with their clients securely.

This affordable and user-friendly platform is made up of two primary services:
1. Secure email, which allows confidential information to be sent and received with any client
2.Online practice forms, which streamlines the process of filling and signing forms online, eliminating the risk of lost, illegible, or incomplete records.

Hushmail for Healthcare

Written by the company

Secure email
Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
Secure web forms
Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
E-signatures
Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.

60 day money back guarantee

Give Hushmail a try with no obligation to buy

Give Hushmail a try with no obligation to buy
We offer a 60 day money back guarantee to give you a chance to try out our web forms and email. If you aren’t entirely satisfied, you can cancel within the first 60 days and we will give you full refund. 

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

551 reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot
Rated 1 out of 5 stars

Does not aways send emails from iPhone…

Does not aways send emails from iPhone mail or the Hush mail app for iPhone/iPad.

Required to confirm sent messages on the online app, been ongoing for 12 months with no other support other than to reset the app :( that does not work either.

Disappointing for a paid service, will not be renewing account.

Date of experience: May 28, 2025

Rated 5 out of 5 stars
Invited

Andrew Johnson - An outstanding Hushmail Staff Member

I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Johnson, from Hushmail has been phenomenal to work with. Helping embed my website Contact Form, getting my BAA, he also transformed four forms into autofill. The four forms he professionally upgraded were: 1) Intake Form; 2) Safety Plan; 3) ROI; 4) Check-in Form. He is professional and has quickly responded to many Hushmail inquires. I have been working with him during April and May of 2025. I give him an A+!

Date of experience: April 01, 2025

Rated 5 out of 5 stars
Invited

So much more than I expected!

What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my experience fantastic. There are so many more features than I even realized. Thank you Hushmail and thank you, Nicholas!

Date of experience: May 14, 2025

Rated 5 out of 5 stars
Invited

Exactly as described

There are no hidden fees and you can feel confident with the security of communication.

Date of experience: May 14, 2025

Rated 5 out of 5 stars
Invited

Propitiated

I am very pleased with the encryption and firewalls Hushmail provides to ensure clients' PHI is protected.

Date of experience: April 24, 2025

Rated 5 out of 5 stars
Invited

Anytime I’ve had a question

Anytime I’ve had a question. I’ve had a response provided to me in a timely and thorough fashion. Support personnel are available and responsive. This company really wants you to like their product and so far I do.

Date of experience: April 04, 2025

Rated 5 out of 5 stars
Invited

All the people I have talked to are…

All the people I have talked to are very patient, kind, and professional. they do not make you feel rushed. They have a helping heart. I am so happy with the services I have received so far. Keep up the good job.

Date of experience: February 28, 2025

Rated 3 out of 5 stars
Invited

difficult for patients to access sometimes

It is difficult when pt's do not know how to read the encrypted emails or they are led to believe they have to pay for and set up an account just to read an email from the provider.

Date of experience: January 21, 2025

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Reply from Hushmail

Thank you for your feedback. We understand that receiving encrypted emails can sometimes be a learning curve for patients, and we’re here to help simplify the process. We offer a step-by-step guide that you can share with your patients to help them navigate this process smoothly: www.hushmail.com/client-guide. We hope you find this helpful.

Rated 5 out of 5 stars
Invited

Good experience

Trackers (Info thieves/hackers) never show up when I'm on the site, according to my computers security service. The email loads quickly. When I've had a question I received fast responses that are polite and actually addressed the issue. I feel good about about being able to reach out to my office from home and know my emails and information are safe.

Date of experience: February 24, 2025

Rated 5 out of 5 stars
Invited

Amazing service

I was able to speak on the phone with a technician who helped me through every steps to use the tool to make forms. Hush mail makes it easy to make payment or to modify my account according to my needs. I highly recommend hushmail!

Date of experience: February 13, 2025

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