winstonc

Just received my 2021 Audi E-Tron to replace my S5. I have set myself as key user in car with no problem. I can login to the MyAudi app (IOS) and have key user shown there and I am receiving data from the car as expected. I can login to the MyAudi website, but I cannot login to Audi Connect when prompted in the car and just get “Your login was not successful. Please try again later”. The MyAudi app also show “The Audi connect infotainment service are not yet connected to the vehicle. Please enter your MyAudi email address and your password into the vehicle MMI”

If I try to use things like Google Satellite Maps or send a destination to the car from the MyAudi app I get a message saying my Subscriptions have expired.

I have tried multiple times to contact Audi Connect support, but after 3/4 hour on hold I gave up.

Does anyone have any ideas?

Thanks

David

Bill33525

did you try this one:
Audi of America, Inc.
Customer Experience Center
3800 Hamlin Road
Auburn Hills, MI 48326
United States of America
Tel. +1 800 822 2834

BeefJerky

My experience is that it may take multiple tries. Try at different times too. Their system is super finicky.

aj84

Agreed - I have performed numerous resets (100+) on mine due to other issues in the last 3 months and get this message in trying to log back in 1 in 5 times.
This included a loaner I had that was less than a few months old so as above, its finicky to say the least

SCarGuy

contact your dealer

grigo

I have no problem signing in with the key user, I've had so many issues adding a secondary user, it never works.

brianbgarber

I've been having the exact same issue since doing a factory reset on my MMI. I called AudiUSA customer serverice and after 1+ hours on the phone I finally leaned that the myAudi backend server is down for logins from the MMI.

Yes, you can still log in as key user and yes you can still log in from the app/web client. No go for now on logins from the car. You aren't the only one!!!!

Customer service agent gave no estimate on when it would be fixed, but it's deff on their (Audi's) end.

grigo

Fantastic! Good to know that they simply cannot do much technology integration, or keeping the lights on. It isn't the first time hearing about Audi's backend issues, unfortunately for them you can't ask people to buy a $90,000 dollar car and have subpar support and uptime of these services..

winstonc

Thanks for the information. That seems to lineup with what my sales person said. He thinks that sometime in November it will be back up.

winstonc

Okay, fixed my problem, I had to go into MyAudi Marketplace in the MyAudi app and then Shop Audi Connect and them activate the 6 month trial. After this my car was connected to the internet via the Verizon Trial and I was able to login to the MMI and everything else now works.