DATCU Credit Union is a full-service, member owned, not-for profit financial institution celebrating more than eighty years of service in North Texas. DATCU Credit Union offers valuable banking solutions including checking accounts, savings accounts, auto loans, mortgages, credit cards, IRAs, CDs and much more. Bank online, with their mobile app, or visit one of... show more
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DATCU Credit Union Reviews
5
33%
4
21%
3
4%
2
0%
1
42%
3.0
24 reviews
24 reviews
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DATCU Credit Union
kirk_mcbee @kirk_mcbee
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1 Star Rating
This place used to be a great place to do business with. I have been a member for over 30+ years and my family have been members even longer but they couldn't care less. I have a so called cash back card that I had to let default due to unexpected financial reasons, they froze all of my banking needs until the pmt was sent, I informed them of the reason but they didn't care or even offer to work out a plan for me to make it right. I told the individual on the phone that I was getting some money when my late father's estate was settled in less than a week but they don't care, this place is all about getting the money and f@!k whatever you have to deal with in your personal life, they are a bunch greedy bastered, they need to be restructured with the people as a whole in mind. I had to put at least 1 star for a rating, they do not even deserve a glimmer of a star!!!!!!
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DATCU Credit Union
Clintgodwin90 @Clintgodwin90
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1 Star Rating
We made a mistake on my dad's car loan and thought we made autodraft payments. Didn't recieve anything in the mail or calls about missed payments. They repossessed my dad's car and won't let us pay the back payments to get it back. We have the money and acknowledge it was our fault for double checking that payments were being made but really? Not a chance to make it up and get current. Really shady company.
Very Few places are left now a days that Understand Customer Service..... I and my family have been with BofA for,....30+ years. They had our retirement funds, CD's and of course, checking and savings. I've been seeing the decline of their customer service for awhile now. LONG Lines if you need a teller, 8 people deep, 1 teller on duty!
So,....when I had enough I took a recommendation from friends. What a Pleasant Surprise. Walked in the Loop 288 location, no appointment, nothing. Straight up to the tellers, who greeted me as I walked up, answered my questions, told me they'd have someone ASAP. I didn't even get to sit down! The Branch Manager hollered from his office, come on in.....Shock. This man was Friendly, Personable and Efficient. Not only answered questions but Sold me on his bank, won me over in 10 minutes. I opened my accounts right there on the spot. Customer Service second to none. Loop 288...... Don Miller
DATCU gave my ex husband a loan under my with a forged signature that does not even remotely match mine. Here’s the kickers; after I collected all documents, he was granted a nearly 50,000 loan with even having my driver license. I tried getting a hold of the loan department but apparently they have no number. I’m sure my lawyer will be able to reach them without an issue.
Awesome place to have a loan through great people each time I call. They were easy to get the loan through and the best rates. A wonderful place to do business with.
I recently refinanced my auto loan thru autoapprove and got a great low rate with DATCU. Biggest mistake ever! Their website is from the stone ages and making a payment using an outside bank is extremely complicated and I felt like I was jumping thru hoops just to give them a payment. It took me contacting them to get the steps to make it happen. Don't even get me started on setting up e-statements and their customer service is useless, does anyone actually answer the phones there?
I have a checking and savings account. I used Datcu bill pay to pay my health insurance. I used for two months. They sent my payment to the one they wanted to, not the one I had put in. Therefore I am very upset because Datcu bill pay sent the payment to different addresses each month. my insurance did not get paid. Datcu has a big problem with their bill pay system
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