With over 80 years of progress and still growing, Kemba provides a solid financial background making it possible to supply the best products and services technology has to offer. Their products include various Checking Accounts, Savings Accounts for all ages, Money Market Accounts, various term Certificates of Deposit, and IRAs. Kemba's Service Organization, CU... show more
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Kemba Credit Union Reviews
5
38%
4
10%
3
3%
2
10%
1
38%
3.0
29 reviews
29 reviews
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Kemba Credit Union
raymondjohnson598 @raymondjohnson598
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1 Star Rating
My experience with them for the past year and a half was okay until they went ahead and downloaded a new system. Now, my checking account keeps getting accessed by outside entities, at least twice, putting us in the red. They never have a clear reason why; they just tell us to open up a new checking account. Lots of questions to be asked about the security from outside entities.
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Product: Kemba Credit Union Checking
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Kemba Credit Union
Davr Ro @tldaydc123
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1 Star Rating
Be very careful when dealing with Kemba. This company approved a loan for me that was for $1,500 more than what the car actually cost. Instead of paying $8,000 plus tax and other fees for the car, I would have paid $9,500 plus tax and other fees for the car. Fortunately, I caught Kemba's "reckless" accounting department's $1,500 error. Otherwise, I would have paid Kemba interest on an extra $1,500 for almost five years. Just make sure you check all of Kemba's accounting very carefully.
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
Noah Obr @noahjobrien
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1 Star Rating
Kemba is by far the worst possible credit union for customers. They charge you $6 a month to have a debit card even if you have over $100,000 deposited there. They try to force you to use your debit card for a purchase each month at a point-of-sale location (very unsafe and annoying) to remove the fee. No credit unions hassle customers this way--but they figure the complaints they get are offset by the money they make from people who don't pay attention or feels its too much of a hassle to switch to another bank (when you have direct deposits and so many autopays setup). They really are terrible.
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Product: Kemba Credit Union Checking
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Kemba Credit Union
Karen K @whuser69601285
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5 Star Rating
Verified Customer
Kemba has the best credit cards and mortgages! I have been with them for 15 years for car, commercial loan, and credit cards. Highly recommend them!
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Product: Kemba Credit Union Credit Cards
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Kemba Credit Union
KC KC @knc70
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1 Star Rating
This is the WORST CREDIT UNION ever!!! If I could give them Zero Stars I would! *DO NOT USE KEMBA FOR FINANCING!! I was APPROVED for BOTH a CREDIT CARD and a AUTO LOAN through KEMBA and was given my approval letter immediately following to take with me while searching for a vehicle to purchase. Fast Forward to the Financing Department at the dealership where was preparing to make my purchase only to be told my financing application/options from Kemba was denied w/o any rhyme or reason. Of course Kemba was closed by this time so I had to wait the next business day to speak with one of their Supervisors, (and of course when I called no supervisors were available) only for them to give me the run around and still not offer a VALID SOLUTION to my issue. I told them what they did on their end to me was POOR CUSTOMER SERVICE and FRAUDULENT ALTOGETHER on their end! How is it even legal to run someone’s credit then turn around and approve them for both a credit card and a car loan, give them an approval letter to take with them yet their application gets denied at a supposedly preferred and partnered dealership with Kemba…can anyone make it make sense to me? Needless to say, not only was I APPROVED INSTANTLY for a car loan at the well-known dealership that I purchase my vehicle at but I was APPROVED for much more money and at a LOWER RATE than the figures that Kemba quoted me! TO GOD BE THE GLORY!! I walked out of the dealership with my FIRST LUXURY, YET DREAM VEHICLE! I said all this to say, that Whatever God has for you, it is FOR YOU…..NO-ONE can BLOCK GOD’S BLESSINGS IN YOUR LIFE!
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
Gregory @daddynewton1985
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1 Star Rating
Verified Customer
This account was supposed to be closed I no longer have the car I sent it back to the bank... honestly it needs to come off of my credit considering that I don't have it anymore...
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
Chad @chatters821
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5 Star Rating
Verified Customer
They really helped get me credit when no one would n their really nice n easy to talk to...because they gave me a chance n I told them iame sure they would be paid cause all I needed was to prove to them I could n would pay them fully...I will n look forward to do business with them again !
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
michellestorey51 @michellestorey51
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1 Star Rating
I have been banking with KEMBA for 12 or so years & recently I had some fraudulent activity on my checking account so they sent me a letter to close my account. But before this they didn’t cover what was stolen out of my account. No one works with you. Their customer service sucks, no one calls back, & that’s if anyone answers the phones at all. Their ratings as an A+ rating is a joke. Go somewhere else to do your banking you’ll be happier and glad you did go someplace else. Their ratings are a lie. You can read other peoples reviews & see the damage they do to peoples lives.
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Product: Kemba Credit Union Business Services
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Kemba Credit Union
Stephen @samoore30507
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5 Star Rating
Great safety net to have. Kemba savings has a great interest rate of .5%. I have referred them to several family members and friends.
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Product: Kemba Credit Union Business Services
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Kemba Credit Union
Christopher @kilika513
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5 Star Rating
Verified Customer
Love my bank easy and amazing to work with no one would give me a loan to try to help rebuild my credit and they stepped in to help me find a good starting point on my path to rebuild my life
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
cmgilligan16 @cmgilligan16
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1 Star Rating
Verified Customer
Ok where do I begin...I've been trying to increase my car loan payments for about a month now. Each time I've tried to log onto the app, I am rejected from increasing my payments as "your car loan is not eligible for bill pay" ... well how is that possible because I've literally been paying my car loan for about half a year now through automatic payments. So, I cancel my previous auto payment in the hopes of setting up a new one, nope denied again, same issue. Customer service decides to tell me it's due to my address being incorrect. What does my address being incorrect have to do with my payments from my checking account to Kemba. We're talking simple money transfers people. Venmo is a literal phone app where you can transfer thousands of dollars to another human being's phone and it's INSTANTANEOUS. Yet Kemba on the other hand can't figure out it's online banking app because half the time it's either down, or your password is incorrect...and don't even get me started on the online banking app. I've reset my password about 3 times, this final time, I reset it, went to log in...nope denied, then denied again "incorrect password"...Customer service then tells me I HAVE to come into the branch to update my payments. Why should I have to do that when I should be able to do this on a banking app. This same task takes me about 5 minutes to do with my checking account. It has taken Kemba a month and it's still not resolved. This is the most infuriating thing I've ever been through with a credit union/bank. I'm beginning to regret ever getting a loan through kemba. Their antiquated systems and polices just do not make it worth it. Bank elsewhere.
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
taisha_rone @taisha_rone
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2 Star Rating
Customer Service... I was not going to post this however after seeing these 2 ladies name on a sticky note, I decided I should. I spoke with Michelle 1st in customer service then Misty a supervisor. 1st too many menu options, 2nd I spent about 23 mins on the phone majority of that time on hold, getting a double payment corrected. Michelle was apparently getting assistance from Misty throughout the entire time which caused her to put me on hold numerous time for unacceptable lengths of time. As I was becoming more and more irritated with this, I express it to her and requested to just be transferred to the supervisor so this could be taken care of without anymore holding. Once I was on the phone with Misty, I snapped on her because she somehow thought it was acceptable to keep cutting me off and apparently Michelle miscommunicated some information and had a transaction processed without my approval. Customer service is truly an art and everyone can not do it. We're talking about my money, you will NOT be disrespectful with me and I just let it slide.
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Product: Kemba Credit Union Car Loans
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Kemba Credit Union
lerondavis @lerondavis
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1 Star Rating
BUYER BEWARE- Since Kemba only have this small print...LET ME MAKE IT BIGGER FOR YOU... THEY WILL CHARGE YOU A FEE IF YOU DONT USE YOUR DEBIT CARD MONTHLY. You are REQUIRED to use your card at least once a month. I am so pissed off. This to me seems a bit sneaky and underhanded, and an OXYMORON to say the least. Savings but you are required to spend.
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Product: Kemba Credit Union Checking
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Kemba Credit Union
Joe Fletcher @joef_31
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1 Star Rating
Saw Kemba CU inquiry on my credit report. No idea why since I live in Texas and have never had an account, loan, or any other activity with them. Saw it on My WalletHub account twice. They are located in Ohio so I have no idea but hopefully they will give me an answer.
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Kemba Credit Union @kemba
Hi Joef_31, If you could email us at [email protected] with a phone number for us to call you. We would like to discuss this with you if you wouldn't mind and make sure you are accessing the correct Kemba Credit Union. We look forward to hearing from you.
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Kemba Credit Union
north6thst @north6thst
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1 Star Rating
I was interested in Kemba Bank for their interest rates. I stopped in with a blank check, prepared to open a rather large savings account. This would be my 5th open account. I live in Ohio, a hoodie and ball cap was necessary to be comfortable running errands. After a bit of a wait, the concierge took my name and asked me to have a seat and remove parts of my clothes per their policy. As I had time to people watch during the wait, I noticed a few other people coming and going with hoodies and ball caps, but they decided to single me out. Ironically, I was prepared to deposit a lump sum, equal to a years salary of half of their staff combined, but, they couldn't get past judging me. They only thing that went through my mind was what if Mark Zuckerburg rolled into a Kemba in a hoodie, and they didn't recognize him? The policy is dumb, If they want to punish and police the 50,000 customers that come in because of the one that is a problem, then they are looking at the problem poorly, and maybe need better security tactics. The fact that they only enforce it for some people is straight up discrimination. I refuse to do business with a company that feels that enforcing dress code and discrimination is an acceptable business practice.
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Review Kemba Credit Union
Kemba Credit Union Offers
Business Services
Car Loans
Checking
Credit Cards
Home Equity
Investments
Mortgages
Personal Loans
Savings
CDs
Student Loans
Kemba Credit Union Q&A(3 questions)
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