Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Throughout this time Trustco Bank has remained true to core banking principles and did not get caught up in any of the latest banking fads that... show more
Trustco Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/27/2024.
2.8
72 reviews
from WalletHub and across the web
72 reviews from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
Trustco Bank
MaryAnn Johnston @bobmaj13349
Report Abuse
5 Star Rating
After going to two other banks and being faced with rude individuals, I went to the Venice office and met a very nice gentleman by the name of Mark Cooper. I needed to get a loan and was not sure if I would ever be able to do so. Mark was incredibly patient and considerate. He calmly worked with me and treated me as though I were his own mother. Because of him, I opened up both a checking and savings account at Trustco Bank. The people at the front desk were also very nice. It was a pleasure to go there.
show more
show less
Product: Trustco Bank Personal Loans
Comment
0
0
Trustco Bank
Lisa Clark @Lclark910
Report Abuse
1 Star Rating
These individuals deserve no stars. They took my income tax check and kept the funds. I received a call on February 9, 2022, that my relationship was being terminated effective March 31, 2022. They falsely claimed they did not receive my income tax check. I discovered they took my income tax check and distributed the funds without my permission. The branch manager who called me on February 9, 2022, no longer works for them. Stay away from them; they are very dishonest. I only went to this bank out of loyalty to an employer who was let go from my previous bank. Stay away; you have been warned. They are so desperate for money that they take it from their customers. They should go out of business and stop taking money from their customers.
show more
show less
Product: Trustco Bank Checking
Comment
1
0
Trustco Bank
billkeogh @billkeogh
Report Abuse
2 Star Rating
I had been a customer of Trustco for years. They held my mortage from 2015 to 2022. I kept savings and checking accounts with them. Had some rough spots, but they we generally OK. Moved to Florida, where I am building a home. They told me I could finance 80% at a good rate. I sent in the application fee of $374 based on that. When I received my letter, they only offer to finance 60% of the purchase. I was told my application would be refunded, but a few days later I was told no refund was forthcoming. I mailed a complaint letter to a VP in Schenectady, no response. I sent an email to another VP, no response. I would caution anyone NOT to do business with this bank. I would have been OK with a "no", as long as they responded. They have no regard for customer satisfaction, or doing what they said they would do. I have never been ignored like this, and consider it a complete disregard for their reputation here in Florida. STAY AWAY FROM THEM!
show more
show less
Product: Trustco Bank Mortgages
Comment
1
0
Trustco Bank
Brandon @bwhite32754
Report Abuse
1 Star Rating
This is the worst bank ever! The stole 40k from my deceased father with no explanation. I’m still trying to wrap my head around how they are legally able to do this. Their head of legal Camilla is a Joke. She has no idea what she is doing and has to constantly seek outside legal counsel because she has no experience in fraud or investigations. The dean road branch manager Gil who I initially started working with will not return my calls or emails and has directed all questions, comments and concerns to be addressed to Camilla. Well guess what? Camilla has done the same but is now directing me back to Gil. All I’m getting is the run around and the bank gets to keep 40k that does not belong to them. Be aware of this deceitfulcompany! If anyone has gone through similar experiences please feel free to reach out.
show more
show less
Product: Trustco Bank Checking
Comment
1
0
Trustco Bank
realspill713 @realspill713
Report Abuse
1 Star Rating
Sucks. You’ll regret using this place. They’re not even a bank. They’re a savings and loans company. I knew they were a nightmare in the making when they misspelled our names on the debit cards!
show more
show less
Product: Trustco Bank Credit Cards
Comment
0
0
Trustco Bank
ceoart1_as @ceoart1_as
Report Abuse
1 Star Rating
DONT TRUST THIS BANK as of May 1st 2023. They lied to me and are Anti-Semitic. The previous manager Anthony was okay but he left and the new Manager Rosa did not pay a payment they normally would pay when Anthony was there which is causing me a lot of problems now.
Rosa the new manager said even though I had a bank account with them since February 2021 she does not have to pay it even though Anthony always approved it since February 2021.
Rosa even had the nerve to lie to me and said many times the bank DID not pay it when actually the bank did!
I also just spent about $170.00 in groceries now sitting in my hot car with temperature in my car reached like 139 degrees or higher and I told Rosa all my food is going to go bad if you do not quickly solve this and help me if I do not leave very soon. ROSA INSTEAD CHOICE TO HELP ANOTHER CUSTOMER FOR ABOUT 24 MINUTES AND IGNORING ME WHILE MY FOOD WAS NOW SPOILING IN MY CAR!
I can not see any legitimate excuse for her bad behavior towards me in so many ways. Even after I gave her alot more money in cash she did not agree to make that payment for me. I am sure she is Anti-Semitic towards me by all the unnecessary bad things she has done to me without any logical explanation.
Even a dispute I had by debit card they said they will not give my money back even though it was a fraudulent transaction without providing this bank a receipt. I do not have a receipt because it was a fraudulent charge by a dishonest business that gave me nothing!
Now Waiting for their corporate office to get back to me. Hopefully it will all get resolved in my favor.
After several days have gone by, Corporate has not got back to me so it looks like corporate supports the Anti-Semitic treatment I experienced at this bank and if not corrected soon I will be contacting the Anti-Defamation League about this!
show more
show less
Product: Trustco Bank Checking
Comment
0
0
Trustco Bank
Frank Carr @Frescobar170
Report Abuse
1 Star Rating
By far the WORST EXPERIENCE EVER in my entire Life.. Do not, AGAIN, DO NOT! EVER use this bank. They ruined mine and my family’s life. We are totally living in regret after putting all of our Trust into Trustco Bank. We were in contract after 2 whole years of searching in this UNFORGIVING, Unprecedented and in the History of the U.S. the Worst time For a Buyer to be on the Market for a Home Purchase. Time after time over the course of 2 years a Trustco Bank Loan Officer “Pre-Approved” (Not Pre-Qualifiied) us for a Purchase/Loan amount according to and adhering to their terms and we were left with the impression that all was good and we felt comfortable so we shopped. After a very very StressFul and Depressing Experience submitting offer after offer and being told that our offer wasn’t taken or that we were 2nd in consideration (Roughly 30 offers) we finally had an offer accepted on an amazing home. We thought the process would be smooth and comfortable. At some point I’d say, it was during the process. Some things strained the process but nothing we didn’t expect. I played my part, submitted all documents upon requests. (I’ve got NO Student Loans, an Auto-Lease payment that’ll expire within a year, I’ve been employed by the same employer for 19 years with 17 years left to retire, I’ve got less than $500 Credit Card debt, an 805 Credit Score and I make up to $190k a year) I thought we were good. 10 days to closing, it is unbelievable what had transpired. 10 days to Closing and I was told that I needed to bring another 11% Down Payment to the table (70k to be exact) after all we’d been through for roughly 2 months and already arranging to place 16% as my initial Down Payment (110k to be exact) (Trustco terms only require 10.5% Down Payment to gain from all the perks they claim/bait you, to get you the consumer to go with them) we began to wonder if this was a joke!. Well, the hard truth hit us and we were told it was either we place another 70k down on top of the 110k or they WONT approve the Loan. The Sellers had accepted our offer of 655k leaving a loan amount of 545k but Trustco decided to tackle on a demand for another 70k to the Down Payment (In the form of a ‘COUNTER OFFER’, something I’ve never heard of before from a Lender, you’d think your either good or not good) on top of the 16% for a total of 27% Down Payment rather than the 10.5% they require or they WERE NOT Approving the loan. I did not have an extra 70k saved for this (It’d wiped me out completely) and even if I did, WHY??.. Our DTI was still below their MAX required so this all was an insane SHOCK to me and my family.. Needless to say, we refused their “COUNTER OFFER” and We were devastated. This was late April of last year 2022 and after a month and a half in Contract, Rates had shot up and climbed about a Percent and a Half and our monthly payments would have become significantly Higher with another lender. We ultimately lost our deal and are now still searching and unfortunately still stuck in our very small 2 Br Apt we’ve sacrificed staying in for the purchase of a home for our family. TrustCo is full of it man. They wasted our TIME and ENERGY and DEVASTATED us in ways I can’t even begin to explain let alone fathom. STAY AWAY! from these Liars, they are conniving, misleading and not reputable .. Still They had the nerve and the audacity to think that I’d keep my Accounts for which I’d deposited roughly 50k to open with them after all this (Can’t make this up). I immediately went to close out my accounts out and you would not believe the nerve of these people at the branch attempting to hold he back from such. They made phone calls and sent mail letters to my home asking for an explanation, I can’t make this stuff up., If I’d known better or at all, we’d have our home today.. Do Not Trust Trustco.!. You’ll live in Regret!.
show more
show less
Product: Trustco Bank Mortgages
Comment
1
0
Trustco Bank
Sarah Wilson @wilsonsarah54
Report Abuse
1 Star Rating
They were the only bank to offer me a decent interest rate when buying my house during this crazy time so we decided to go with it. Honestly starting to think just going with another bank and a higher rate might be worth it to save my sanity instead of dealing with Trustco. I’ve never dealt with a bank that makes it so difficult to try to pay them. They’re so outdated , online banking website/ app just crashes more than half the time and has very limited info anyways, and it’s always a guessing game as to when , and if , your mortgage payment will be taken out automatically this month, or if you need to go in and manually transfer it to the mortgage account since they tell you something different each month like How you just need to make sure the amount for the mortgage payment is in your Trustco checking account and it will be automatically withdrawn on this same date each month, yet that date comes and the payment is not withdrawn and over a week will go by so then you’ll go in and manually transfer the money to the mortgage account to avoid the late fee since clearly the automatic transfer they claimed would happen never did , but then a week later get to see that you’ve now been over drafted due to the checking account not having the funds for the automatic withdrawal that decided to happen two weeks late since you already transferred it. It’s insane. They also can’t accept transfers from your primary bank without it taking over 2-3 weeks to deposit the money into your account, it’s super stressful. Each month is like another guessing game of how they’re going to try to switch it up on you again to figure out how to just make your payment it’s crazy, never dealt with any kind of bank like this in my life.
show more
show less
Product: Trustco Bank Mortgages
Comment
0
0
Trustco Bank
coolstuff4ulongboat @coolstuff4ulongboat
Report Abuse
1 Star Rating
I wish I could leave zero stars this Greedy bank charged me overdraft fees while their bank WAS CLOSED during the hurricane. Then cut my debit card off preventing me from making a deposit. Stay far away from this lousy bank. In addition they have antiquated ATMs that do not work all the time. Just terrible .
show more
show less
Product: Trustco Bank Checking
Comment
1
0
Trustco Bank
Sweetie B @Sweetiebayard
Report Abuse
4 Star Rating
It's been okay. I didn't borrow that much and managed to pay it off very early. The branch is really inconvenient, the manager passed away, and didn't like the new manager the one time I spoke with her. So I may close account and go with one that is closer. The terms were good at the time three years ago.
show more
show less
Product: Trustco Bank Home Equity
Comment
0
0
Trustco Bank
Donsi5322 @Donsi5322
Report Abuse
1 Star Rating
Awful. The Business account has had problems of money taken out for no reason. Takes at least a month to fix n get our money back. Personnel account still waiting on papers to file for taxes. Keep saying it's in the mail. You want us to use online, well why can't we go online to get that? Don't get me started on the home equity either. Find another bank.
show more
show less
Product: Trustco Bank Checking
Comment
0
0
Trustco Bank
Marc M @mkmurray2
Report Abuse
1 Star Rating
We opened a home equity line of credit with trustco bank approximately 3 years ago. They don’t have any online software to view your heloc account so anytime you need a statement they charge you for it. There is no customer service, everything is pushed to the bank branches who have no pull with their main office. We just started a refinance on our house and trustco wouldn’t take a secondary position on our mortgage so we decided with all the hidden fees and customer service issues we’d be better off to close it out. We requested a close out statement and it took 3 weeks to produce, and the entire time they charged us interest. There also was another $300 in close out costs. I would never use trustco bank again.
show more
show less
Product: Trustco Bank Home Equity
Comment
1
0
Sweetie B @Sweetiebayard
They send me statements every month but I don’t owe them anymore.
show more
show less
Comment
0
0
Trustco Bank
whuser67257911 @whuser67257911
Report Abuse
1 Star Rating
WARNING..Trustco uses an appraiser that will give you a extremely low apprasial so they control the loan amount. The loan officer/branch manager will give you unrealistic loan qualifications and make promises the bank does not keep. Trustco lost my personal information and my account was hacked. WARNING
show more
show less
Product: Trustco Bank Home Equity
Comment
3
0
Trustco Bank
Diane Nadeau @na313
Report Abuse
1 Star Rating
Trustco is the worst bank ever! I had an erroneous charge on my account, I called Trustco, filled out the form for a dispute(first dispute I have ever had in 30 years) canceled my card ordered a new one. All was good, added the funds in my account, received new card. I used it for a week and then it was denied- no warning from bank of course, called bank told no one put a hold, called 1-800 told bank put a hold, called back bank told it was due to the dispute, mind you it was a Friday and I had ordered food for my daughter's graduation on said card. I told them I thought the dispute was cleared and needed them to reverse the hold due to graduation party, told absolutely NO they could not do this, mind you the dispute was for a charge of $89.95 and had over $7000. in account. I told them to take the $89.95 back which they did so I could use my card. Bank said card would work in the am so as to not ruin my daughter's grad party, went to use card and still declined, called bank and was told they will send me a new one- rushing it- been over a week, no card called bank, manager unavailable. I have been a customer for 30+ years. I will be finding a new bank asap. Do not do business with this bank!
show more
show less
Product: Trustco Bank Checking
Comment
1
0
hart_extreme @hart_extreme
This has happened to me more than once
show more
show less
Comment
0
0
Trustco Bank
Joe Schaus @schaus334
Report Abuse
1 Star Rating
My equity load was paid off 5 years ago. I submitted the document to close out the credit line in October 2020. I have been waiting 3 months for the credit department to properly submit the documents to Saratoga county to clear the lien, so I can sell my property. This single issue has delayed the property closing. Initially, the documents were mailed to the county after a delay of 4 weeks. The County rejected the submission because the amount of the recording check was incorrect. The county mailed the rejected documents to the bank. The documents were misplaced in the mailroom at Trustco in Glenville. The recording fee check was corrected, and now I am waiting for the documents to be received by the county again. Trustco stated they mailed them last week. Today, the county stated they have not received them. I offered to hand carry them to the county, but they would not let me. They appear to be very disorganized. I would avoid taking a mortgage or equity loan because of this.
Get answers to your questions about Trustco Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.