How to Fix Amazon Fire TV Apps

Authored by: Support.com Tech Pro Team

1. Introduction

The Fire TV platform is capable of running apps just like a smartphone or tablet would. If you experience issues with a particular app not working properly or stop running, this guide can help you troubleshoot those problems.

2. Restart

Restarting your Fire TV depends on the type of device you have:

• Fire TV Set-Top Box or Stick
• Fire TV Edition Smart TV

For a Fire TV Set-Top Box or Stick you can do the following:

1. Press and hold the Select and Play/Pause buttons at the same time for about five seconds.
   

1. Or, From the main screen of your Fire TV, go to Settings.
   

1. Then go to Device.
   

1. And choose Restart. Confirm your decision by selecting Restart.
   

1. Alternatively, you can unplug the power cord from the device, wait 10 seconds and then plug it back in.
   

For a Fire TV Edition Smart TV you can do the following:

1. Press the Power button on the remote, wait for 10 seconds and then press it again.
   

1. Alternatively, you can unplug the power cord from the outlet, wait 10 seconds and then plug it back in.
   

3. Troubleshoot App

1. Using your remote, from the main Fire TV menu go to Settings.
   

1. From there, go to Applications.
   

1. Then go to Manage Installed Applications.
   

1. Select the app you're having trouble with.
   

1. First, select the Clear cache option then test the app to see if the issue is resolved.
   

1. It the issue persists, try the Clear data option. This option doesn't delete the app itself but may delete saved information. Once again, test it out before proceeding to the next step.
   

1. If the option is available, you can also move the app between internal or external storage (SD Card).
2. If the issue still persists, then select the Force stop option.
   

1. After that go to Launch Application and test the app once again.
   

4. Check Internet Connection

1. Using your remote, from the main Fire TV menu go to Settings.
   

1. Then go to Network.
   

1. Press the Play/Pause button on your remote.
   

1. This will bring up the Connection Status screen. Any problems with your connection are described on screen with recommended resolution steps your can try.
   

5. Uninstall App

1. Using your remote, from the main Fire TV menu go to Settings.
   

1. From there, go to Applications.
   

1. Then go to Manage Installed Applications.
   

1. Select the app you want to uninstall.
   

1. And choose Uninstall. Confirm you decision by selecting Uninstall.
   

6. Install App

1. Using your remote, from the main Fire TV menu go to Apps.
   

1. 
   
   
2. Browser through Feature, Games and Categories.
   

1. 
   
   
2. Select an app to open its overview page.
   

1. 
   
   
2. Then install it by selecting Buy, Get or Download.
   

7. Manual Updates Check

To manually check for a software update on your Amazon Fire TV:

1. Select Settings.
   

1. 
   
   
2. Select Device.
   

1. 
   
   
2. Select About.
   

1. 
   
   
2. Select System Update.
   

1. 
   
   
2. If an update is available, it will automatically start downloading. Once the download is complete, select Install Update to complete installation.
   

8. Factory Reset

Resetting your device to its factory settings erases all accounts, and saved settings.

1. From the main Fire TV menu go to Settings.
   

1. Then go to Device.
   

1. And choose Reset to Factory Defaults.
   

1. Confirm your decision by selecting Reset.
   

1. The Fire TV device will be reset to factory defaults then restarted.

9. What's next?

10. Power Cycle Home Network

1. Remove the power cable from both your modem and router.
   

1. Verify all lights are off on the modem and router.
2. After 30 seconds, plug in your modem and then your router.
3. It may take a few minutes for the internet to reconnect.

11. What's next?