ComplaintsforCape Cod Times

• Initial Complaint

  06/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Subscribed for print delivery of the Cape Cod Times on May 26, 2023 for the rate of $13 per month for the first three months and $30 thereafter. My account was charged $13 on May 31, 2023. To date the newspaper has not been delivered. I file a no delivery complaint online with the paper daily. I have had numerous live e-chats online about the issue with assurances that delivery would commence. I want to receive the print edition that I paid for,

  Customer response

  06/25/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  06/03/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Unanswered

  More info

  In February 2023, I moved and asked that they deliver the paper to my new address. They told me that they do not come to my street and would have to hire a new person. I am in their area.I kept calling and they said they would deliver, and I gave them the particulars. Never got a paper and I kept calling them and they could not give me a reason for no delivery. One day I did get a paper and then nothing. I called to cancel my subscription and wanted a refund of $152.52 credited to my checking account. Said they do not do credits. I emailed the editor in chief and she said she would look into it. Emailed her two more times with no response. I emailed her about a week ago and told her I wanted it in my checing account by 6/3 and I do not have it. They kept taking money out of my account but I got no paper. I want my money back.

  Customer response

  06/13/2023

  I have not heard from the business in response to my complaint.  What does it take to issue a credit from a local company like the Cape Cod Times when they do not do the service they said they would.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Unanswered

  More info

  I have never subscribed to the cape cod times, Ive have unsubscribed a million times, called their office to have me unsubscribed but they still harass me through emails and its getting outa hand!

  Customer response

  03/18/2023

  I have not heard from the business in response to my complaint. The business had not responded to this complaint to me at all. There has been no contact what so ever

• Initial Complaint

  12/11/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  When I did not get my newspaper on Sunday 12/5 I called to find out why. The person I spoke with indicated that they sent ** 3 bills via email and we had not paid. I did not receive any of these nor did they go into my spam. I have capecodonline in my safe sender list so you would never be blocked. When I found out I owed $ and needed to renew, I gave the person my credit card and she charged me for the balance due plus for the entire upcoming year. She told me I would receive a paper on Monday 12/6. Its now Sunday 12/11 and I still haven't received a paper. I called at 7 am this morning and they said they would redeliver by 10 am and if that didn't happen I should call again. Well, no paper so I tried to call and they are now closed. So here we go, I can't find out when (or if) I will ever get a paper. The person said they would credit me for the week that was missed and that didn't happen either. I have nowhere to turn and can't get any answers. I have been reporting this every day.

  Customer response

  12/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  10/16/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Unanswered

  More info

  I have been trying to unsubscribe from this company's emails for months. The site has a button to "unsubscribe" but when you click it, it tells you there is an error and "they are working on it". I have written to them several times and asked them to take me off their list. I have no interest in their company, I never "subscribed" in the first place and do not want to receive any further communication from them.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Unanswered

  More info

  I have tried to reach the *** via voice and text for months. I finally reached a rep by chat today, and followed up with a voice conversation. I withdrew my authorization to be charged and they have continued to charge my PayPal credit card. I am furious. They say they have cancelled me now but refuse to refund the last quarter of my payments which were taken without authorization. Please flag them as unreliable, and untrustworthy. **** per month

• Initial Complaint

  08/01/2022

  Complaint Type:

  Billing/Collection Issues

  Status:

  Unanswered

  More info

  I purchased this subscription at a liquor store in *******, ** that offered an incentive of a gift card if you did. I have been charged 3 times for the subscription and never received a newspaper. I called once to notify of not getting the paper. I then called twice to cancel the subscription and spoke with a woman who keeps telling me that she will send the request to the business department. I have not been reimbursed. They have taken my subscription $ payment three times from my *********** card and still no reimbursement. Please help direct me. The charge on my credit card states Gannett Newspaper.My charges are $15.30, $15.30, and $13.39 thus far. Please help!Thank you *** Thank you

• Initial Complaint

  06/28/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Unanswered

  More info

  On or about June 15, I bought a subscription to the Cape Cod Times over the phone. I was quoted $13/month. I specifically asked if there were any additional monthly charges and was told no. Within the first 1 1/2 weeks, I had a missed delivery. Then last Friday, the **** came into my home in ** and instead of $13 it was for $26/month. I called yesterday, June 27, and was told there was a mistake and she would make the correction to $13/month. Today I did not get a paper. When I called in --you cannot reach a person--I got a voice saying cannot deliver the paper. I went to the internet to chat with an agent. That person said they did not have time to deal with my issues and I was to call the number I had tried calling several times and should call back after an hour. Which I did and still only could get a recording saying cannot deliver. At this point, I don't know if I still have a subscription. If not, how much do I owe for roughly 2 weeks of the paper.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Advertising/Sales Issues

  Status:

  Unanswered

  More info

  To whom it May ******** On Tuesday March 8, I called the 'Cape Cod Times' , to inquire about a Classified ad, to put in their newspaper. I talked with a '*****' about my Condo in Dennisport, and asked the charge for a rental ad for a week. She gave me a price of $24.52, and I agreed to place the ad. With that, I gave her my Credit Card (Discover) number and we went over the wording for the ad. She also asked "if she could start the Thursday, March 10, and I also agreed to that ! I decided to call the paper next day, which was Wednesday, Mar. 9, to verify all my business with them about the ad. When I called, they said my ad was put in for a month, at a cost of $109.00 & had been put in the paper on Wednesday Mar 9 (the day I called) I immediately cancelled the ad and explained "this is not what I wanted or agreed to" They said I would be charged for Wednesday & on for a month, and it has been posted to my Credit Card, as of my March statement. 'This is an unauthorize Charge' If this is their practice, I won't be doing any or no business with this newspaper ever again! They were so dishonest and deceitful with me. When I lived in West ****** in the ************ the Cape Cod Times was a wonderful paper. What has happened? A complaint should be put against 'The Cape Cod Times' Hyannis, **.

• Initial Complaint

  03/12/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Unanswered

  More info

  I purchased a 12 week subscription to the Cape Cod Times as a birthday gift for my father. The paper never arrived and I have not received a refund for the purchase despite contacting the company, showing a copy of my receipt as well as proof of payment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩