ComplaintsforJobcase, Inc.

• Initial Complaint

  02/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I never even visited the site nor looked for a job in the past several months. I have been receiving emails from jobcase and have unsubscribed 2 times now. This was a brand new email account and I don't know why I am receiving emails from them.

  Business response

  02/27/2024

  Hi,
  
  We're sorry to hear about the experience. Jobcase strives to help people get access to better job opportunities. One of our Jobcase team members has deactivated your account and unsubscribed you.

  Please allow up to 48 hours for this to go into effect.
  
  -The Jobcase Team

  Customer response

  02/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  12/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Jobcase is a bait and switch scam. If you are looking for a job, they email the job. But, when you open the job offer, the job doesnt show up. Every other, job, does. Jobs that Im not looking for, ie (CDL truck driver, delivery driver, anything that I am not looking for).

  Business response

  01/03/2024

  We're sorry to hear about the frustration you've experienced. Your feedback is valuable to us, and we take your concerns seriously.
  
  We want to assure you that we are actively working to address this issue. We appreciate you bringing it to our attention.

  -Your Jobcase Team

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a position using Resume-Archive (which may or may not be in partnership with Jobcase, it makes no difference to me). Through this interaction, Jobcase obtained my email and used the location of my computer to subscribe me to a seemingly endless list of job boards, such that I am inundated by emails from third parties at an obscene level. Further, from Jobcase's own emails, there is no way to unsubscribe without sign on (notably, by connecting to one of the user's social accounts). ********************** has provided my personal email to a large number of outlets without my permission and provides no recourse for ceasing contact with these businesses (which seem to lack legitimacy). I believe it is a violation of law to disclose a person's email to a third party. If these parties are indeed in partnership with Jobcase, then I believe it is a requirement to provide an acceptable way to unsubscribe. In all cases, I feel laws have been broken, and this company is blatantly violating privacy, and plainly disrespecting inadvertent users.

  Business response

  10/10/2023

  Hi *****,

  We would like to assure that Resume-Archive is not in partnership with Jobcase. We are two separate entities, and any interaction or email subscription you've encountered is unrelated to Jobcase.
  
  Regarding your concerns about the disclosure of your email address to third parties, we want to assure you that at Jobcase, we prioritize user privacy and data protection. We do not share personal email addresses with third parties without explicit user consent. However, if you have received emails from other sources, it may be related to your interactions with Resume-Archive or other platforms not affiliated with Jobcase.
  
  Also, we'd be happy to help you update your email notifications if you think you're receiving too many emails from us. You'll find an unsubscribe link in every email or you can email ********************************** and we can update those settings for you.

  Regards,

  The Jobcase Team

  Customer response

  10/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I will be satisfied when my personal information is removed from all Jobcase databases. I will not reach out to the company at the email address provided, because the company has demonstrated heavy use of dark UI/UX patterns to obtain my email address to begin with. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jacob

   

   

  Business response

  10/19/2023

  One of our Jobcase team members has deactivated your account and unsubscribed you. Please be assured that your all of personal information will be removed from our database.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Jobcase is generating emails to random email addresses as bait. They claim you made an account and send you a link to "confirm email" when in reality, the account doesn't exist until you "log in" through the password reset. This is a scam. The jobs sent to me were for *** and ************** which has Nothing to do with my career. Once you click on the job listing, it doesn't exist. Beware of them collecting your resume with your info.

  Business response

  09/26/2023

  Hi Allyz,

  We apologize for any confusion or frustration you've experienced. We value your feedback and would like to clarify a few points:

  Email Confirmation: Our email confirmation process is a standard practice to ensure the security of user accounts. It is not intended to mislead or bait users.
  
  Job Listings: We strive to provide relevant job listings, but we understand that the suggestions you received may not align with your career goals. We request you to please update your bio on your profile ****************************************** , to get accurate job recommendations.
  
  Job Availability: Job listings on our platform can change, sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down.
  
  Privacy: Your resume data is only shared with employers when you apply for a job. We do not sell your personal information.
  
  Your input helps us improve our platform, and we're committed to enhancing your experience with Jobcase. If you have further concerns, please don't hesitate to reach out directly at **********************************.
  
  Sincerely,
  The Jobcase Team

  Customer response

  09/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I am not satisfied. They provided an explanation for services they offer to actual people who signed up. I never signed up for that service and the second service they sent either. I am still being spammed and I know they bait people into signing up this way. They specifically said they do not bait but without having clicked the confirmation link on the email I should have not started to receive emails every day from them. Not only that, but they were sending me irrelevant Secret Agent and *** job postings. I highly doubt those jobs post as opposed to sourcing from within.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Allyz

   

   

  Business response

  10/12/2023

  We understand your frustration.

  Jobcase strives to be the best resource to help workers get ahead and our technology helps to power various job sites and nonprofit employment portals. Please know it is our intention to be helpful to job seekers and workers not an inconvenience to you.

  Our support team has unsubscribed your account, please allow 24 hours for this to go into effect.
  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have not had the specific problems that others have said - although I did sign up for jobcase on purpose so it may just be that I didn't notice because I've been assuming it was legitimate. I do get emails with job postings I might be interested in, however upon clicking on either the "Top 10 Searches Near _____" or on one of the specific listings themselves, I am just taken to the jobcase home page which does not list any of the jobs I have been emailed about. There is also nothing on my profile or home page that could take me to those job listings. no alerts, no messages. The job postings I've been emailed about simply don't exist.

  Business response

  07/20/2023

  Hi ******

  We're so sorry to hear about the experience you've had thus far. There are millions of real jobs from across the US posted on our platform. Sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down. We're looking into what went wrong in your case. Our support team is currently investigating your complaint and will send you a confirmation once it has been resolved. If you would like to reach out to our team directly, please send an email to ********************************** with "Urgent" in the subject line.We wish you the best in your future work endeavors.

  Good luck on your job search!

  Sincerely,

  The Jobcase Team

   

• Initial Complaint

  06/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This website sends bait and switch emails and make false claims about available jobs. They spam these false claims via relentless emails - 10 a day is not unusual. Many of the supposed job opportunities that I am perfect for lead to nowhere other than a form to collect personal information. They are praying on job seekers with false leads and hyperbolic language. It is predatory!

  Customer response

  07/11/2023

  I have not heard from the business in response to my complaint.

  Business response

  07/20/2023

  Dear *****,

  
  Thanks for your note! We're so sorry to hear about the experience you've had thus far. We assure you that posting on Jobcase are quite real, and there are millions of real jobs from across the US posted on our platform. Jobcase strives to be a place where people help people succeed in their worklife. We provide access to jobs, tools, resources, and support from our online community for workers.

  
  Our technology also helps power a large network of other job sites and nonprofit employment portals. If you like to reach out to our team directly, please send an email to ********************************** with "Urgent" in the subject line. We wish you the best in your future work endeavors.

  
  Sincerely,
  The Jobcase Team

  Customer response

  07/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20262210. 

  The response from Jobcase offers generic marketing content and does not address my complaint at all. The response says that if I want I can contact support, but talking to someone in support does not address the issues in my complaint or in the examples I provided.

  Regards,

  *****************************

   

   

  Business response

  08/03/2023

  Hi *****,

  We understand the frustration. In order to help our members find jobs, we do require some information such as location, past job experience, and contact info. This is for an important reason. Your input helps us provide relevant job opportunities based on your work history and location. Without this information, you may receive job suggestions that are not useful to you.

  Also, you can always update your email notifications if you think you're receiving too many emails from us. You'll find an unsubscribe link in every email or you can reach out to us directly. 

  Lastly, we assure you that we are real and our community is helping out millions of job seekers and we have had many success stories of people happily ************ and advices here on Jobcase! You can find some of those stories here: 

  *********************************************************************************

  *************************************************************************************

  *************************************************************************************

  *************************************************************************************

  Please feel free to reach out to us if you have any questions or concerns.

  Regards,

  -The Jobcase Team

  Customer response

  08/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20262210.

  Jobcase has still not responded to the issues in the complaint. Specific examples I included are 1) an email promoting a job posting for a ****************** job which may or may not exist, but is completely inappropriate for the information I provided. Sending me this job as a potential match is absurd and misleading. 
  

  The second example I sent shows text that says ************************ Jobs near ******, ** the problem is that none of the listings provided include a job at State ********* I received NUMEROUS emails like this that lead with text about a job that I could not find when I followed the links. These emails misled me because they promoted jobs I could not find and wasted my time by providing links to other irrelevant job posts.

  I stand by this complaint.

  Regards,

  *****************************

   

   

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Someone signed up for jobcase.com using my email address today and I immediately started getting piles of spam. I cannot find any means on the site to remove my email address, change my email address, contact ANYBODY from the company, or delete this account. 10 seconds of research found dozens of other people with the same problem. Somebody needs to put a stop to this.

  Business response

  07/25/2023

  Hi,

  
  We're so sorry to hear about the experience. Jobcase strives to help people get access to those better job opportunities and we're looking into what went wrong in your case. One of our Jobcase team members has deactivated your account and unsubscribed you. Please allow up to 48 hours for this to go into effect.
  
  -The Jobcase Team
   

• Initial Complaint

  06/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This website/ service/company appears to be set up for the purpose of gathering individuals personal information. I was redirected from the **** job board to this site when applying for a job. Once I tried to apply the actual job that was posted disappeared and the profile that I was creating I can now not edit or delete. I need the information provided immediately on steps to remove my profile information Job searchers need to be made aware of this deception. I need access to my information so I can remove it from their site asap. Thank you

  Business response

  07/25/2023

  Hi *****,

  Thanks for contacting us.

  We assure you that Jobcase is quite real, and there are millions of real jobs from across the US posted on our platform. Sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down. We have reactivated your profile so that you can have access to your information.

  Please feel free to reach back out us if you have any questions or concerns.

  -Your Jobcase Team

   

  Customer response

  07/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not want a re activated profile I simply want the ability to remove my personal information as soon as possible. 
  

  Please respond with the steps needed for to have access to remove my resume and personal profile information as I requested in an email to your support team. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business response

  07/31/2023

  Hi *****,

  We understand the frustration. Our support team has sent you the steps along with the screenshots to remove your information from your profile. 

  Please feel free to reach back out to our support team at ********************************** in case of any questions.

  Thanks

  -The Jobcase Team

• Initial Complaint

  03/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am not sure how I began receiving emails from this sketchy website but they are constantly sending messages about supposed job opportunities that ultimately appear to be fraudulent and leading to nowhere. I visited the website thinking I could just unsubscribe to all emails (which I did) but realized I appeared to have an account on file. I was confused because I didnt remember creating the profile so I logged in (which required resetting the password as I did not know it) and looked for an option to delete it. However, there was no delete option anywhere on the site. The only contact option was an email so I sent a message requesting removal of the profile. A quick automatic reply indicated that 48 hours was the normal wait time for a response. I literally just submitted the deletion request prior to filing a complaint but I am alarmed at the amount of complaints posted about this site. I am not sure if I will be contacted but I believe I was tricked into creating an account under the ruse that I already had one. Even if that is not the case, the site itself is lacking any sufficient evidence of legitimate job postings or community activity - links to supposed positions take you to similarly sketchy looking sites that request personal information and there are oddly three people that my page follows). It seems to be a facade - just a phishing scam to gather names, emails, phone numbers, and other data (resume details, locations of your job search, etc.). Very concerning that this obviously fraudulent page has dozens of complaints and crappy apology responses from the people in charge of it. Definitely needs to be investigated and shut down immediately. I want them to stop contacting me via email and also ensure that they do not text me (I believe texts are coming in too based on similar occurrences experienced by other reviewers where suspicious job interviews are offered).

  Business response

  03/21/2023

  Dear ***************,

  We're sorry to hear of any confusion or inconvenience. Our support team unsubscribed you and deactivated your Jobcase account on 3/15/23.

  We can assure you that Jobcase.com is quite real. We have millions of members and there are millions of real jobs from across the US posted on our platform.
  However, sometimes a position may be filled before you have a chance to apply, since employers generally control when listings are placed and taken down.
  Our team is certainly happy to help with any of the issues you may have encountered. 

  Please know our intentions are to support workers and job seekers, not to be a nuisance to you.

  We wish you all the best in your future endeavors. Sincerely, The Jobcase Team

• Initial Complaint

  03/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ************************************************************************************* **** post is in their search results and also appears after I ****** my name. **** is a FAKE POST which is claiming something about me which is absolutely not true. I have not been convicted of a crime but this post is damaging my reputation and ability to get companies to move forward with employment, has costed me a job and is basically very slanderous. Jobcase needs to take this down. I have reported this post but has not received any response. I am the real *************************** RN, I can prove this as well. Please refer to the link above for the post.

  Business response

  03/08/2023

   

  Dear ********, 

  
  Thank you for bringing this matter to our attention. We investigated the post and have removed it from our platform as well as deactivated the account. 

  
  Please be aware that the search results on ****** may not change automatically. We do not control when ****** reindexes our sites, so we cannot offer a timetable for when it will disappear. 

  
  Were sorry to hear of any inconvenience to you and wish you only the best in your future endeavors. 

  
  Sincerely, The Jobcase Team
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩