Nest Login Issues

[duellelectric]

We recently moved our business. We are trying to get the cameras working again. I don't remember my Nest password, every time I use the forgot password link I never get an email to reset password. Just keeps bringing me to the login page. Any help would be great. Thanks! 

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Mcanhome]

Hi Brad. I am not the original person who posted to this blog. But am having the same issue. About two weeks ago I could no longer access my Nest mobile app. Credentials were rejected (after successfully accessing the mobile app for over two years!). Reset password request on the mobile app is never sent to my email. I can login to my Nest app on my desktop computer however. But Password resets are permitted only through the mobile app?!  I checked My Google account passwords and used those credentials to unsuccessfully access Nest mobile app. I have now no way to get into the mobile app. Please help me fix this. There appears to be a problem with Google accounts.

[Brad]

@Mcanhome

Are you using a Gsuite account by chance? If so, please note that you must have a Google account, and Gsuite accounts are not an option when it comes to Nest and Google Home Apps. I apologize for the inconvenience if this is the case.

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Eric_B]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric