ComplaintsforAsbury Park Press, Inc.
Newspaper
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been a subscriber of the Asbury Park Press for over twenty years. About 6 months ago the delivery of the paper became sporadic at best. The past 3 to 4 months I have been lucky to get the paper twice a week.I have called customer service many times and have sent e mails.I keep getting "we are sorry" however nothing ever gets resolved. Every time they miss a delivery I go online and report it. The past two days I can't get their website to allow me to report my missed deliveries.How can a business advertise delivery, and only deliver a paper a few times a month?I also wonder how the people who pay for the advertising would feel if they found out the paper never gets delivered to the consumers door. I am not the only person who has filed a complaint, maybe just the most recent.Business response
01/04/2024
The Asbury Park Press regrets the frustration experienced by this subscriber. We've escalated this matter to our distribution management team to ensure this matter is addressed and resolved. We provided the customer with a courtesy credit and emailed them with an update regarding the steps taken to resolve this matter. Direct contact information was provided in case further assistance is needed.Customer response
01/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I appreciate the effort to get my deliveries started again.
Regards,
***********************Initial Complaint
08/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I pay for a subscription which includes home delivery. There have been ongoing issues with delivery. I have been promised the problems will be resolved. They have not been resolved after MONTHS of ********** and reporting issues. All I ask is for the service I pay for. Their customer service representative had no problem telling me that 60% of subscribers have issues. What kind of business practice is that? Their customer service email keeps returning my emails as non-deliverable. They seem to NOT be interested in providing what customers pay for.Initial Complaint
08/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Let's just discuss the last 7 months. Since the beginning of the year, we have had abysmal newspaper delivery of the Asbury Park Press. I have called, I have chatted, I have e-mailed to no avail. We have not received a newspaper AT ALL in 45 days. Totally unacceptable. Two of our neighbors canceled their subscriptions because of delivery issues. It looks like they are trying to force digital newspaper on senior citizens. Again not acceptable. Not all senior citizens are computer literate. We had EXCELLENT delivery for DECADES until about 19 months ago. Then something changed. All we wish for for a daily delivery of the Asbury Park Press in our newspaper box (not the driveway). Please, please, please get the Asbury Park Press delivery team to do their job and get our newspaper delivered.Initial Complaint
06/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Since April I have a continuing daily delivery problem. At least one day every week (in May it was 2 days in a row) I do not receive a paper. I call customer service and they promise they will let their delivery service know but it still continues. I understand they now have outsourced delivery so I assume they don't have the same person everyday. So far nobody has been able to resolve this. They say they will credit my account but I just want the paper I paid for.Initial Complaint
04/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I lived at ********************************************* and was receiving the Asbury Park Press delivered to my house there. I moved to ******************** in late 2017 and I canceled my delivery subscription to the Asbury Park press and got the online version for my ******************** address which I decided to cancel two months ago. When I tried to cancel the subscription, they told me that I had the both the delivery and the online version for all the years since I moved from Bayville I was promised that they would look into refunding me for the all those years that I was not getting the delivered version in ********************, I have been trying to contact them with no luck in doing so and though I was promised they would call me back. I have not heard anything over the last four weeks. Their customer service has been terrible as I tried to text and talk to the representative with no help at all. Thank you please get back to me.Business response
08/16/2023
The Asbury Park Press regrets this customers poor experience. We spoke with the customer and negotiated a refund to resolve this matter. Direct contact information was provided in case further assistance is required.Initial Complaint
04/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a weekly subscription to the Asbury Park Press and they have only delivered my newspaper 5 times during the month of April. I call every day I don't get the paper and they say they are working on it and they send the same apology email every time.Business response
08/09/2023
Please find ******* and the Asbury Park Press response to the complaint of *************************** below. The Asbury Park Press regrets the frustration experienced by this subscriber. We spoke with them and confirmed their service has improved since this complaint was filed. Subscription credits were applied to offset the cost of missed deliveries. Direct contact information was provided in case further assistance is required.Business response
08/09/2023
Please find ******* and the Asbury Park Press response to the complaint of *************************** below. The Asbury Park Press regrets the frustration experienced by this subscriber. We spoke with them and confirmed their service has improved since this complaint was filed. Subscription credits were applied to offset the cost of missed deliveries. Direct contact information was provided in case further assistance is required.Initial Complaint
01/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Missed delivery'sInitial Complaint
01/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a ONE YEAR subscription via phone call on August 8, 2022 and credit card billed on August 9, 2022. I received an email on August 8, 2022 from the Asbury Park Press confirming this transaction. August 2022 until August 2023 is one year.When I received my credit card bill for ******* of this year, 2023 I noticed a charge in the amount of $311.08 from the Asbury Park Press. I was never presented with notification of this billing. I have been trying to obtain this money back from the Asbury Park Press without success. They have refused this refund without any reason for the billing in ******* 2023. The transaction was unauthorized by me and I should still have until August 2023 before any renewal would be needed. This is border line fraud, using a credit card without notification to the owner is wrong. I always record when my subscriptions are due for anything and call prior to expiration date to negotiate the new prices. I want them to refund the amount back to my credit card. Account under ***********************Initial Complaint
12/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
As a local government agency, we, by law, have to subscribe to a local paper. Which is the Asbury Park Press. Asbury Park Press gives a subscription rate of $649.14 for the year. Which includes digital services as well as a delivered paper Monday - Sunday. Since August 2022, we have not received our paper on Saturday or Sunday. I have lodged numerous complaints with their customer service number. I have asked to speak to someone locally or a manager and I am refused. The only resolution I would like is to have the paper, that we paid for, be delivered on the weekends.Initial Complaint
12/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ive recently (October 2022) subscribed to the Asbury Park Press - Sunday (print) edition, Thanksgiving (holiday)) print edition, and unlimited digital access editions, for $4.30 per month which I paid by check in advance. The **** mail delivered offer was for $1 per week for six months delivery of Sunday's paper.I received the printed Sunday Paper on 10/30 - ONE TIME ONLY - and have not received since. When I email - I have received standard form emails that are followed-up with NO ACTION. When I call - for ex - they promised twice on Nov. 23 that they will have a special delivery of the Special Thanksgiving newspaper when it was not delivered on Wednesday morning as notified. It never arrived. Other calls, they tell me they will credit me and escalate my complaint to a higher authority - but there is not any supervisor there for me to speak to. I am not speaking to representatives in ********** ,I have 15 emails back & forth, and a list of many telephone calls that I have contacted them. I was unable to access the digital newspaper for the first few weeks, and do not have a computer at home anyway so that is of no use to me. It was the print Sunday edition I was interested in - mostly for sale papers prior to holiday shopping. I suppose they are recruiting residents with special offers to appear in a more favorable and more profitable light with their advertisers. Those advertisers should know the Asbury Park Press does not have the subscribers they claim.I am seeking your intervention for a refund of my original $4.30 payment. Their customer service is horrendous.
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Customer Complaints Summary
24 total complaints in the last 3 years.
9 complaints closed in the last 12 months.