What' Up With The Changes With The Sign In Page Again?

[ekmadonna]

What' Up With The Changes With The Sign In Page Again? I am having difficulty because the made changes to the sign in page yet again. I can't easily switch from one account to another as the saved passwords are gone and missing and there is no place to enter MY PASSWORD?

[eburtonlab]

@ekmadonna 

If you have multiple accounts and must sign in and out to switch, consider using a dedicated browser for each account so you can stay signed in to each account at the same time. A private or incognito browser session is handy if you just need to check another account without signing out of your current account.

there is no place to enter MY PASSWORD

There are at least a couple of different versions of the sign-in page. The most recent version has the entry fields for the username and the password on separate pages, as that is deemed to be more secure. Enter your username on the first page, and then you should be prompted to enter your password on the next.

Sometimes clearing your browser cache or eBay cookies can help. If not, here are some different sign-in links you can try.

If you go to the ebay.com page and use the sign-in link it will send you here:

https://signin.ebay.com/ws/eBayISAPI.dll?SignIn

Almost all of the sign-in links I have seen send you to the same page, or an alternate page that looks the same:

https://signin.ebay.com/ws/eBayISAPI.dll?SignIn2

or possibly this:

https://www.ebay.com/signin/?sgn=reg&siteid=0

[ekmadonna]

thanks, I have tried entering my requested password on that 2nd page you are referring to but it keeps rejecting it saying it's not valid then I get the KAPTCHA **bleep** which no matter how many times I enter the numbers it just keeps giving me new ones to enter. after each entry I am getting diverted to a page I have never seen before saying something about JAVASCRIPT? I tried using the have EBAY TEXT YOU A NEW PASSWORD but they send nothing to my phone? I am not happy because I have things for sale on this other account and I have no idea how to get to it. I will try and figure out the links you gave me and how to use them.

[kipfl1554]

I just tried to sign in, I have 3 seller accounts, no luck entering the correct seller ID and password, and it just stays with what was there originally. Thx for another mess you have made Ebay. And I just sold some stuff on the other ID's. I hope it gets straightened out very soon.

[ekmadonna]

I see on the technical issue board that this issue cropped up in July of 2019 and is now at the top of that board as it is affecting some more of us sellers now. They better get it fixed soon, How about some help from the blues???

[eburtonlab]

@ekmadonna 

@kipfl1554 

What browsers have you tried?

Try another browser. If that works, you can go back to your original browser and see if you can get it working by deleting your browser cache, and individual eBay cookies, and a few other minor setting changes.

Check to see if your browser is current or needs updates, and if javascript is enabled:

https://www.whatismybrowser.com/

[lex-talon]

It's fine with me, no issues.

[kipfl1554]

Chrome. Haven't got time tonight to fiddle with it. Been fine for years, not a good time for these problems. No CS, but the techies are hard at work? Where's the testing.

[eburtonlab]

@kipfl1554 

Try an incognito browser window, using those sign-in links above. If that works, the problem is almost certainly your cache or eBay cookies. Make sure you delete your cache "for all time", not just the default "last hour".

Centralized testing will not reveal problems that are due to conflicts in a particular user's cache or cookies, unless the testing is done on your computer.

Most users are not experiencing problems -- though some certainly are.

If you are getting a javascript error, check your browser's privacy and security: site settings: javascript. Make sure ebay.com is not blocked; if necessary add it to the whitelist of allowed sites.

[hughes_wave_machines]

This is an issue with Chrome.  It does not happen with Microsoft Edge.  You have to clear your cookies every time to be able to switch accounts when using Chrome.  Very annoying because it signs you out of EVERYTHING on every website each time.   I suggest using the Report feature on the main page once you sign in and stating what happens.  Hopefully, they have been made aware by enough people to get on fixing the cookie issue.

[eburtonlab]

@hughes_wave_machines 

You have to clear your cookies every time to be able to switch accounts when using Chrome. Very annoying because it signs you out of EVERYTHING on every website each time.

If you clear just your individual eBay cookies you won't be signed out of everything else.

Or try a private or incognito window. Or use two different browsers -- one for each account, and stay signed in to each -- rather than switching between two accounts in one browser.

[hughesmedicalsupply]

Yes, that is a workaround, but I’d prefer a fix because I’d rather not juggle browsers when working in multiple accounts. 

[Anonymous]

---

@ekmadonna wrote:

What' Up With The Changes With The Sign In Page Again? I am having difficulty because the made changes to the sign in page yet again. I can't easily switch from one account to another as the saved passwords are gone and missing and there is no place to enter MY PASSWORD?

---

Hi @ekmadonna, can you give me some more detail on what you are seeing? The password entry field is showing up fine for me after I submit my username and I've been able to switch between accounts without an issue. What happens when you submit the username of the account you want to log into?

[supersport69]

Yes same issue here !!!! E Bay just  can not leave things alone it was working fine and then they messed with the sign ins now I can not get to my accounts

[supersport69]

I have to say we the sellers on E Bay are the customers of E Bay we do not work for E Bay they work for us we pay them $$$$  without sellers there would be no E Bay there would be noting listed to sell so messing with how we sign in and or out just sets everything far back