How to Cancel Your Melaleuca Membership & Avoid Charges

The easiest way to end your Melaleuca membership

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Last Updated: January 23, 2024 Tested

Are you ready to cancel Melaleuca for good? Melaleuca is an eco-friendly company that aims to make safe, green products easily accessible to the public. If you want to cancel your membership, you'll need to fill out a cancellation form, which is available in the PDF format, and mail, fax, or email it to Melaleuca. This wikiHow article will teach you how to cancel your Melaleuca account so you'll no longer be on the hook for payments.

Things You Should Know

Download the cancelation form from https://www.melaleuca.com/Shared/Content/Cancel_EmailConfirm.
Mail, fax, or email the form to Melaleuca so that it arrives no later than midnight on the last day of the month.
Email the form to myaccount@melaleuca.com or fax to 1-888-528-2090.
Mail the form (with signature confirmation) to Melaleuca, Inc. / 4609 West 65th South / Idaho Falls, ID / 83402.

Steps

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1
Download the cancellation form. You can only cancel your Melaleuca account by sending a signed cancellation form to the company.^{[1]
X
Research source} To download the form, go to this address: https://www.melaleuca.com/Shared/Content/Cancel_EmailConfirm
- If you have trouble downloading the form, you can contact Melaleuca by phone at (208) 534-3000.
- You can also download the form from FormsPal at https://formspal.com/pdf-forms/other/melaleuca-cancellation-form.
2
Print the form (optional). If you plan to fax or mail the form, you'll want to print it.
- Alternatively, you can use a program like Adobe Acrobat or Preview to fill out the PDF form on your computer and pay to fax it online. Printing it will usually be easier!
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3
Fill out the form. If you printed the form, fill it out with a blue or black pen. If you'd rather email the form to Melaleuca, you can use a program like Adobe Reader or Mac Preview to fill it out. Alternatively, you can upload the PDF to Adobe's online PDF filling tool to complete the form. You will need to provide:
- Your customer number and personal information.
- Your reason for canceling your account.
- Which services you would like to cancel (check both boxes to cancel everything).
- Your signature.
- Your spouse's signature (yes, really) if applicable.
- Feedback. This message should detail your reasons for wanting to cancel your account. If your membership is less than 120 days old, you can also request a refund on your enrollment fee.
4
Send your request before the last day of the month. Be sure to fax, mail, or email your cancellation form no later than midnight on the last day of the month. If you fail to send the form before this date, you'll be held accountable for next month's purchases. You can send your cancellation form to:
- Email: myaccount@melaleuca.com
- Fax: 1-888-528-2090
- Mail: Melaleuca, Inc. / 4609 West 65th South / Idaho Falls, ID / 83402
  - If you send by mail, be sure to send it with signature confirmation and a tracking number. Alternatively, you can send it as certified mail.
5
Ensure that your letter has been received. After an appropriate waiting period, call (208) 534-3000 to ensure that your cancellation has been processed. If your account has not been updated, ask that the issue be handled immediately.
- If Melaleuca has received your letter but it has not been processed, ask for the representative who signed for your letter (if mailed). Do not hang up until your account has been canceled or an agreement is reached.
- Write down the name of the person you're speaking to, as well as the time and date of your call.
- Some Reddit users have reported having trouble canceling their accounts and having to stop payments through their banks or credit cards. Watch your bank statements closely after cancelation to make sure you don't need to get your bank involved.

Community Q&A

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Question

How do I stop my membership temporarily?

Community Answer

A cancellation is the same as a suspension. Call customer service and they will walk you through the very simple process that has been in place for several years now. They just need your name, email or phone number on the account, and signature. You can write it out and take a photo or scan it and upload or email it. Or you can download a form from your online account, print and sign, then use that in place of a handwritten note as described. Then when you want to reinstate, go online and you'll be asked if you want to reopen your account. Answer yes, and you can go ahead and order.

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Question

How do I cancel my membership with Melaleuca and stop receiving the product?

Community Answer

Call the person who helped you set up your account, who will probably have the Melaleuca Quick Send App (or you can download it from the App Store). Write a note requesting your account be put on hold and sign, date, and put your phone number on it. Take a picture with the app and hit send. Your account will be put on hold until you wish to restart. If you don't wish to restart, it will automatically cancel it after a few months. You can do this on the last day of the month and it will still be honored. The other directions are years old; you can still do it that way, but the app is so much easier.

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Question

How do I change my order if I want different products?

Community Answer

Call customer service. They will bend over backwards to help you. Or you can go to your online account, click on "My account," then click "Change backup order." Follow the directions there.

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To reach a representative, call Melaleuca Monday through Friday between 6 AM and 10 PM MST or Saturday between 7 AM and 5 PM MST.

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