Sharon Anderson- what an absolute star ⭐️ I have a learning disability , which she took on board and just rolled with. Empathetic, concise, literal layman’s terms which is what I needed. Been with... See more
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Sam Clubley was so patient in understanding my worries and gave me a plan which I can afford.He included things like hairdressers , shoe shopping , clothes shopping which I have not even considered fo... See more
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When I reached out to PayPlan and then received a phone call back, that first person I spoke to was so perfectly matched for what I needed on that first phone call. The caller was non-judgemental, k... See more
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The conversation I had with the agent who called was very reassuring. But they sent a link to a website that I found difficult to comprehend. Information overload! Too much for stressed mind to take i... See more
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Company details
- Debt Relief Service
- Financial Institution
- Information Service
- Insolvency Service
- Non-Bank Financial Service
Written by the company
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Written by the company
Contact info
Totemic House, Springfield Business Park, NG31 7FZ, Grantham, Lincolnshire, United Kingdom
- 0800 280 2816
- help@payplan.com
- www.payplan.com
4.6
Excellent
4K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
Sharon Anderson- what an absolute star…
Sharon Anderson- what an absolute star ⭐️ I have a learning disability , which she took on board and just rolled with.
Empathetic, concise, literal layman’s terms which is what I needed.
Been with PayPlan for 8 months and she’s the first to really comprehend and break info down so I actually get it.
Thank you a million times over, I feel at peace , finally 🙏🏻🙌🏻
Date of experience: July 08, 2025
Reply from PayPlan
Hi there,
Thank you so much for your feedback. We really appreciate it!
It’s wonderful to hear how supportive and understanding Sharon was. We’re so pleased she was able to explain things clearly and in a way that really worked for you. Your kind words mean a lot, and we’ll be sure to pass them on to Sharon.
Kind regards,
Kanya, The PayPlan Team
The person I spoke to was ve…
The person I spoke to was very patient and it felt like she genuinely wanted to help. The solution she suggested has brought a lot of relief and I’m very grateful for her support. Thank you!
Date of experience: July 08, 2025
Reply from PayPlan
Hi Juliane,
Thank you so much for your feedback. We really appreciate it!
We're so glad to hear that you felt supported and that the solution provided has brought you relief. It's great to know that our team member’s patience and genuine care made a difference.
Kind regards,
Kanya, The PayPlan Team
I made a review on 24th May 2024
I made a review on 24th May 2024
Regarding my plan which I was a bit unsure if the plan was working
But I have have to say it is now a year on and the stress pay plan have taken away from me is brilliant. My plan is working well 🙏 thank you pay plan
Date of experience: July 06, 2025
Reply from PayPlan
Hi Ian,
Thank you so much for your kind words and for taking the time to share your update! We’re thrilled to hear that your plan is working well now and that it has helped ease the stress. It's great to see how far you've come, and we're happy to have been part of your journey.
If you ever need anything or have more questions in the future, don't hesitate to reach out.
Kind regards,
Kanya, The PayPlan Team
Jess was so patient and helpful and…
Jess was so patient and helpful and really went the extra mile to make sure I had all the information I needed and felt confident in the payment plan - thank you so much!
Date of experience: July 06, 2025
Reply from PayPlan
Hi Beth,
Thank you so much for your feedback. We really appreciate it!
We're so pleased to hear that Jess was patient, helpful, and went the extra mile to ensure you had everything you needed and felt confident in your payment plan.
Kind regards,
Kanya, The PayPlan Team
Provided hope during a very dark time
When I reached out to PayPlan and then received a phone call back, that first person I spoke to was so perfectly matched for what I needed on that first phone call. The caller was non-judgemental, kind, patient and empathetic. They were able to listen and gather all the necessary information. They then passed me onto an advisor who could put all the information together and provide a number of viable solutions. This person, again, was perfect for what I needed. They were so up-beat and positive and also kind and warm. And it made me feel hopeful that everything was going to be okay.
I can't thank PayPlan enough for their help. It is literally changing the trajectory of my life and that of my family's.
Date of experience: June 26, 2025
Reply from PayPlan
Hi Joanna,
Thank you so much for taking the time to share your experience. We're really glad to hear that our team made you feel supported at such a difficult time.
We'll make sure your kind words are passed on to the colleagues involved - it means a lot to know the support we provided had such a positive impact.
Wishing you and your family all the best,
Kind regards,
Hannah, PayPlan
Sam Clubley was great!
Sam Clubley was so patient in understanding my worries and gave me a plan which I can afford.He included things like hairdressers , shoe shopping , clothes shopping which I have not even considered for months!! It brought me into tears as I felt for a long time I just can’t afford anything. Soon my plan will start and hoping I can smile again ;)
Date of experience: June 28, 2025
Reply from PayPlan
Hi Nitasha,
Thank you for taking the time to share your review. We really appreciate it!
It’s so wonderful to hear that Sam was able to provide a plan that gave you peace of mind and helped you feel hopeful again. We’re excited for you as you start your plan, and we’re rooting for you to be able to smile again soon!
Kind regards,
Kanya, The PayPlan Team
Excellent service
I have to commend this company for they're reassurance and guidance. In particular Alex who really is an asset to your company, he was very understanding, patient and helpful.
Date of experience: June 20, 2025
Reply from PayPlan
Hi Lisa,
Thank you for taking the time to share your review. We really appreciate it!
It’s great to hear that Alex was able to provide the reassurance and guidance you needed. We’ll be sure to pass on your kind words to him!
Kind regards,
Kanya, The PayPlan Team
Just brilliant
PayPlan are an excellent company to deal with, everyone of the staff are so friendly and professional. The lady I spoke to today (Chloe) went above and beyond to put me at ease. Thankyou so much PayPlan.
Date of experience: June 27, 2025
Reply from PayPlan
Hi Mark,
Thank you for taking the time to share your review. We really appreciate it!
We're so glad to hear that Chloe was able to assist you and put you at ease.
Kind regards,
Kanya, The PayPlan Team
Great Service
Have only just got this up and running bit it feels like a weight has been lifted off of my shoulders. Hopefully will be debt free and able to get on with life. Andres has been very supportive at all times. Very patient and very understanding.
Date of experience: June 16, 2025
Reply from PayPlan
Hi Sandra,
Thank you for taking the time to share your review. We really appreciate it!
We're happy to hear that we have been able to provide you with a sense of relief.
Let us know if you have any queries about anything.
Kind regards,
Kanya,
The PayPlan Team
The people I spoke with explain things…
The people I spoke with explain things really well and didn't make me feel worse about a debt.
Date of experience: June 19, 2025
Reply from PayPlan
Hi Chrissie,
Thank you for taking the time to share your review. We really appreciate it!
We are pleased to hear that our team was able to reassure you during this time.
Kind regards,
Kanya,
The PayPlan Team
Very Smooth Experience for Debt Resolution
The team were empathic and non-judgemental and were fully dedicated to making a pretty daunting process as smooth as possible. I also thought Sheryl went over and above to answer questions I had and address any of my concerns. Excellent service, I would recommend it to anyone in need of help sorting their finances.
Date of experience: June 20, 2025
Reply from PayPlan
Hi Aaron,
Thank you for taking the time to share your review. We really appreciate it!
We're happy to hear that the team was able to provide you the support you needed and Sheryl was able to answer all your questions.
Thank you again for the recommendation.
Kind regards,
Kanya,
The PayPlan Team
Laura thank you
Laura was compassionate, patient, and understanding with my questions and low knowledge. She helped keep me calm during a stressful time and reassured me I was making good decisions. Highlight of my day talking to her!
Date of experience: June 18, 2025
Reply from PayPlan
Hi there,
Thank you for taking the time to share your review. We really appreciate it!
We're so glad to hear that Laura was compassionate, patient, and supportive during such a stressful time. It’s wonderful to know she was able to reassure you and help you feel calm and confident in your decisions.
Kind regards,
Kanya,
The PayPlan Team
DMP…
I made a phone call yesterday regarding a review due to some changes and Georgia day was absolutely brilliant and made the process to easy and smooth and done everything she could to help and get me to where I feel at a good head level again, would highly recommend.
Date of experience: June 17, 2025
Reply from PayPlan
Hi Aaron,
Thank you for taking the time to share your review. We really appreciate it! We're so pleased to hear that Georgia was able to support you so well and make the process smooth and stress-free. It's great to know she helped you feel more at ease again.
Kind regards,
Kanya,
The PayPlan Team
Super brilliant
Charlie/Charlotte is an absolute asset to your company. The level of care and understanding i received was off the charts. I can't thank Charlotte/Charlie enough for her super impressive patience and ability to put me at ease through the whole process.
Thank you and all your help is very much appreciated
Caroline x
Date of experience: June 17, 2025
Reply from PayPlan
Hi Caroline,
Thank you so much for your lovely feedback!
We're absolutely delighted to hear that our team was able to support you so well. It means a great deal to know that you felt cared for and at ease throughout the process, that’s exactly what we aim for.
Thanks again for taking the time to share your experience. We really appreciate it.
Take care,
Kanya
The PayPlan Team
Not impressed with the payplan website. Difficult for neurodivergent folks to navigate!
The conversation I had with the agent who called was very reassuring. But they sent a link to a website that I found difficult to comprehend. Information overload! Too much for stressed mind to take in. In every section, so much reading. I struggle with ADHD and I lack certain abilities. I'm more stressed about my debt than I was before I messed with this crap!
Date of experience: May 22, 2025
Reply from PayPlan
Hi Kelhi,
Thank you for your honest feedback, and I’m really sorry to hear that your experience with the website left you feeling overwhelmed and more stressed.
We understand that everyone processes information differently. Your comments are incredibly valuable, and we’d really like the chance to learn more about how we can improve.
If you're happy to, please email us at online@payplan.com with your details so we can look into your experience and see how we can better tailor our service to support your needs.
Kind regards,
Kanya
The PayPlan Team
Disappointed
I am so disappointed. My payplan is now complete but I feel like I was not informed about things properly. Poor communication. I had to contact several creditors myself and send them the paperwork myself. They added lots of extra fees on my account for the postage but I had to do the work for them. Some of my accounts are still not closed due to their poor communication. I had several issues with communication with them when my payplan was active too. I would not recommend them.
response to your reply: I have provided you with everything that you asked for several times. Still waiting for your response regarding it. It has been a year now so all accounts should be updated. Please, call me before I complaint to the ombutsman
Date of experience: August 06, 2024
Reply from PayPlan
Hi there,
Thank you for your review. We’re sorry to hear you’ve been left feeling disappointed, particularly after reaching such an important milestone.
It can take creditors up to three months to update their systems and close accounts fully – and some standard letters, such as arrears notices, may still be issued during that time due to legal requirements.
When you contacted us about continued creditor contact, we asked for specific account details so we could follow up on your behalf. Unfortunately, we didn’t receive the information needed to progress this. We also clarified that certain types of debt, such as secured loans, fall outside of your plan and are managed separately by the lender.
We’re still here to help and a member of the team will be reaching out directly to offer support and discuss anything else you might need.
Kind regards,
Kanya
The PayPlan Team
response to updated feedback:
Hi there,
Thank you for sending over the additional information – I can confirm we’ve received it safely.
We did try to give you a call, but unfortunately weren’t able to get through. Is there a preferred time that you’d like us to call that would be more convenient for you?
Thank you again for your patience. We’re committed to resolving this as quickly and thoroughly as possible.
Kind regards,
Kanya
The PayPlan Team
5 Stars
From the start the experience with Pay Plan was extremely positive. After a recently family situation, I was offered guidance and advice from Karly which was invaluable. Harriet later offered support and went above and beyond to get the help I needed. I am very grateful and would recommend PayPlan to anyone who is on the fence.
Date of experience: June 03, 2025
Reply from PayPlan
Hi Andy,
Thank you for taking the time to leave your review. It's great to read about your experience and how you felt it was extremely positive from the start. We're here to support you now and in the future so just let us know if there's anything else we can do.
Kind regards,
Hannah, PayPlan
Very understanding and patient
Very understanding and patient, professional and nonjudgmental. I wish I had made the call a long time ago. So helpful and knowledgeable and Cheryl and Mia were very compassionate, letting me know my options and checking how I felt during the whole process. Would highly recommend using payplan.
Date of experience: May 27, 2025
Reply from PayPlan
Hi Katherine,
Thank you for taking the time to share your review. We really appreciate it. We're so pleased to hear you felt supported, understood, and informed throughout the process. It's wonderful to know that Cheryl and Mia’s compassion and professionalism made such a positive difference. We’re truly grateful for your kind words and recommendation.
Kind regards,
Kanya, The PayPlan Team
You have a listening friend with PayPal…
They promised to call in order to take through the process and they did as they promised as well as on time. They explained what they do and the process, give me the available options, each with it's merits, pros and cons.
They were very clear and straight to the point, very helpful and efficient with all the information and allowed me to ask questions in every stage, gave me time to think about it and the whole process was simple with efficiency. I'd recommend it to anyone struggling with worries and not knowing how to go about it. They could see my struggles through my lenses...or it felt like and made me feel comfortable without being unfairly judged and made me feel ok and had some good night sleep in a long while after that without worrying about threatening phone calls and demand notices.
Date of experience: May 14, 2025
Reply from PayPlan
Hi William,
Thank you for taking the time to share your review. We really appreciate it.
We are so pleased to hear that the team delivered on their promise and guided you clearly through each step of the process, while making sure you had all the information and time you needed.
Thank you again for your kind words and recommendation.
Kind regards
Kanya, The PayPlan Team
Very understanding
Very pleasant, very understanding lady has taken a lot of weight off my shoulders and I really really appreciate what she has done for me today…
Date of experience: May 15, 2025
Reply from PayPlan
Hi Jayne,
Thank you for taking the time to share your review. We really appreciate it.
We are so glad to hear that you had such a positive experience. It is wonderful to know that our team member was able to support you in a way that made a real difference and helped to lift some of the weight off your shoulders.
Kind regards
Kanya, The PayPlan Team
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