Stanford Federal Credit Union

System repeatedly hangs up on me when trying to call in. SFCU dropped the ball twice in a row. 1. When my card was simply misplaced and I asked for a replacement card, they instead canceled my entire account without notice. As a result, all my auto-drafts failed to process, and I was charged a fee. 2. When I received the new card, I called the 888 number and activated it. Activation was confirmed verbally on the call. Then I put the new card information back into my cable company's auto-draft system. Unfortunately, SFCU failed to activate the card despite their verbal confirmation, so I was charged another fee. When I called to address this, the SFCU representative, Lorena, was in no way helpful. When I called again, SFCU representative Jennae, ignored my simple request to ensure the card was activated and instead transferred me to another line, from which my call was disconnected. So two very unhelpful representatives in a row. I just called a third time and was told the system was experiencing problems and was disconnected yet again. Bottom line - SFCU caused two overdraft charges and then thrice offered no assistance. They used to be a decent credit union. Now I can't recommend them.

Very easy and convenient process to apply for the loan; also helped me save on my extended warranty and GAP insurance rate by getting a price match from the dealership.

Awesome Credit Union simply the best for its members staff and students I recommend Standard Credit Union to all of my employees clients and family

The Stanford Federal Credit Union is engaging in some very discriminatory lending practices. Over the last 2 years, I would bet $1,000 they have granted hundreds of mortgage loans or refinancing loans on property held in the trusts of deceased persons. Yet today I was denied a loan because the property I am trying to refinance is in the trust of my late husband. The reason given was the property is being held in an irrevocable trust. HOWEVER PER AN ESTATE ATTORNEY I CONTACTED LAST WEEK, THE MINUTE SOMEONE DIES THE TRUST BECOMES IRREVOCABLE. So why were loans made and refinancing granted on many properties held in the trusts of deceased persons but my loan was denied? All of the properties were in irrevocable trusts because the person had died. I firmly believe the real reason is my age, 68, my gender, female and the fact I am disabled. Also my late husband's heirs who will receive the property when I die are Native Americans. Again, I bet $1,000 the trustees on the other properties granted loans and refinancing were largely white males under 50 and not disabled. (Stanford Sleep Center diagnosed me as having severe sleep apnea in 2/7/22 making me legally classified as disabled.) The person rejecting my loan is Angel Evangelista. My impression is she was totally ignorant regarding the fact all trusts become irrevocable the minute someone dies and decided to severely punish me for bringing up this legal fact. Why is someone so ignorant of trust law overseeing the loan department?

I am demanding an immediate audit of the mortgage department which will show their discriminatory practices in regards to properties held in the trusts of deceased individuals. Literally, favors are played for some borrowers and other people illegally shunned.

To add insult to injury, before I even applied for the loan, I told the loan officer, JP, the property was held in the trust of my late husband and I wanted the loan to close in his trust with me listed as trustee. I asked him if Stanford handled this type of trust. He said yes, no problem and said Stanford handles lots of trust loans.

When the underwriter, Francis M started processing the loan, I stated to her in over 12 emails that the property to be refinanced was in my late husband's trust and I wanted the loan to close in his trust with me as the trustee. She accepted this input and proceeded to process and approve the loan.

Then in the very final hour before sending me the final loan sign off, Francis M noted that I accurately reported on the trust information form that the trust was irrevocable as are ALL TRUSTS OF DECEASED PERSONS. Then Angel Evangelista illegally rejected the loan.

Let me just note I need to refinance $146,000 on a property worth $730,000 in a great Folsom, Ca. neighborhood and always rented at a great rate. (Folsom has the highest per capita household income of any suburb in Sacramento County.) Both rents and property values are rising rapidly in Folsom and I just raised the rent. Also, I have 2 million dollars in liquid assets in my I.R.A., brokerage and annuity accounts, have an excellent income from social security and monthly I.R.A. distributions and an excellent credit rating. SO DENYING ME THE LOAN IS NOT ONLY DISCRIMINATION BUT VERY, VERY BAD BUSINESS TURNING AWAY A GREAT LOAN.

I am a Certified Public Accountant, Alumni of Deloitte Touche one of the 4 largest public accounting firms in the U.S., a retired controller and internal auditor and active on Linked In and a Venture Capital group. My treatment not only breaks the law, it is turning away a great, profitable loan and is NOT winning friends or influencing people.

Great service and prompt responses. The entire re-finance process was done online without the need of visiting any offices or required in person meetings.

Nothing against it. Not the greatest credit card, but as a student getting a non secured credit card for $500 when I applied for a secured one is definitely great. There's definitely better cards out there with better rewards but this is great to start building credit while not missing out on some of the cashback

Since join this bank, we have nothing but trouble, very unclear on the website of fund transaction history, etc... pending transaction sometimes shows up, but usually doesn't show up, and left you wonder "didn't I click the submit button?" customer services has no knowledge of anything, there is one employee named Angel never can give you any answer, every time we have to escalated to management to get a very simple thing to resolved, that of course after days and numerous phone calls. We want to help local business instead of the big bank, but this is exhausting, and doesn't work anymore.

I was approved for a personal On 1/23/19 from Stanford Credit Union. I was told what stipulations I needed to turn in before I can come down and sign loan docs. A loan officer by the name of Evelyn pulled me in a small office and was extremely rude and very discriminatory. Her tone and level of questioning was humiliating and plainly bias and discriminatory.

She then grabs her Director which I didn’t request. I tried to explain to the Director how I was treated from Evelyn which she could careless and fell upon deaf ears. I tried to explain my experience from beginning and she could careless about my experience or having my time wasted. She then to begin to make things worse. As I was trying to explain my issues with the service I received she basically called me a lair and then begin to assassinate my character.

She begin to raise her voice and tried to kick me out of the credit Union for simply voicing my displeasure with the service I received. I recorded the entire occurrence on my iPhone and will forward to the local media outlets.

I used to have an account at the big banks but I really got tired of all the fees. A friend told me about Stanford Federal Credit Union and I decided to give them a chance and see how it was. I'm so glad I did because I save so much more money using one. I don't have crazy fee's being taken out of my account every month just because I have a checking account with them. they have ATMs all over and great customer service as well. Very satisfied with them.

This credit union is a great place if you want a checking account or if you need a loan. I never had any problems with them and the other people that I knew never said anything about having a problem. The people were always friendly and getting in and out of the credit union was never a problem either. I never liked all the waiting at my old bank. It was always a very simple process when I needed a loan. I just applied and since my credit is pretty good, I was never turned down for anything. I wish everything was that easy to apply for and get accepted.

Stanford Federal Credit Union is at a beautiful campus location. The credit union is conveniently located on University Ave. and the space inside is modern looking. The staff there was willing to give me help anytime and answered all my questions accordingly.

I really appreciate the qualities of this place. This is a credit union where I don't have to worry about getting charged by hidden fees. When contacting them, I can always get a hold of a real person on the phone without jumping through hoops.

SFCU doesn't have an extensive ATM network but the online access and internet connectivity is very convenient to me.

I have been using it for 4 years. So far, so good.