How to Fix the "Google Play Store Has Stopped" Error

Download Article
Download Article

If you are seeing the “Unfortunately, Google Play Store has stopped” error message on your Android phone or tablet, it could be caused by any number of things. Some potential issues are a lack of internet connection, not enough storage space, or corrupt data. This wikiHow teaches you how to fix the error message in the Google Play Store.

Method 1
Method 1 of 4:

Troubleshooting

Download Article
  1. Step 1 Restart your phone or tablet.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2b\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-1.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-1.jpg","bigUrl":"\/images\/thumb\/2\/2b\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-1.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you are having problems with the Google Play Store, the first thing you should try is restarting your phone or tablet. Use the following steps to restart your phone or tablet:[1]
    • Press and hold the Power button until the Options menu appears. The Power button is generally on the right side of your phone or tablet.
    • Tap Restart.
    • Wait for your phone to finish rebooting.
  2. Step 2 Check your Wi-Fi...
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fb\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-2.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-2.jpg","bigUrl":"\/images\/thumb\/f\/fb\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-2.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Check your Wi-Fi or mobile data connection. If you are continually having problems with the Google Play Store or app downloads, check your internet connection. If you are connected to Wi-Fi, check the Wi-Fi symbol at the top and make you are getting mostly solid arches.[2] If you are using mobile data, check to make sure have full bars or near full bars and that your phone displays "4G LTE" or "5G" at the top.
    • If you are having problems with your Wi-Fi connection, try moving closer to your modem or router. If you are still not getting a good Wi-Fi connection, unplug your modem or router for about 20 seconds and plug it back in. Allow a few minutes for it to fully boot up. If you are still having problems, contact your service provider.
    • If you are having problems with your mobile data connection, try moving to a different location to see if you get a better signal. You can usually get a better mobile data connection outdoors. If you are not able to get any mobile data, contact your mobile service provider.
    Advertisement
  3. Step 3 Check how much...
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/0c\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-3.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-3.jpg","bigUrl":"\/images\/thumb\/0\/0c\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-3.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Check how much storage you have available. You can check how much storage you have available under the "Storage" menu in the Settings app. This is on the main Settings menu of stock Android devices. If you are using a Samsung Galaxy device, it is under "Device Care" in the Settings app. Make sure you have at least 1 GB of storage available. If you have less than 1 GB of storage available, uninstall some apps or delete some files to create more space.[3]
  4. Step 4 Make sure your...
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-4.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-4.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-4.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Make sure your Android system is up-to-date. If your Android system is not up-to-date, it may cause problems with the Google Play Store. Use the following steps to make sure your system is running the latest version:[4] f
    • Open the Settings app.
    • Tap System (If you are using a Samsung Galaxy, tap Software Update instead.
    • Tap Advanced.
    • Tap System.
    • Tap Download and Install if it is available.
    5. Advertisement
Method 2
Method 2 of 4:

Clearing Data and Cache of the Google Play Store

Download Article
  1. Step 1 Open the Settings app icon.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/db\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-5.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-5.jpg","bigUrl":"\/images\/thumb\/d\/db\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-5.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    To open the Settings app, swipe down from the top of the screen to display the Quick Access menu. Then tap the icon that resembles a gear in the upper-right corner.
    • Alternatively, you can access the Settings app in your Apps menu by tapping the icon that resembles a gear.
  2. Step 2 Scroll down and tap Apps & notifications.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fc\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-6.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-6.jpg","bigUrl":"\/images\/thumb\/f\/fc\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-6.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This displays your apps and options for your apps.
    • If you are using a Samsung Galaxy, tap Apps instead. This will display a list of apps.[5]
    • On some Android devices, you may need to tap Storage, followed by Other apps.[6]
  3. Step 3 Tap See all apps.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/43\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-7.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-7.jpg","bigUrl":"\/images\/thumb\/4\/43\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-7.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This displays a list of all apps installed on your phone or tablet.
  4. Step 4 Tap Google Play Store.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1e\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-8.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-8.jpg","bigUrl":"\/images\/thumb\/1\/1e\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-8.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Apps are listed alphabetically. Scroll down until you find Google Play Store and tap it.
    • Alternatively, you can tap the magnifying glass icon at the top and type "Google Play Store" in the search bar.
  5. Step 5 Tap Storage.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/84\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-9.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-9.jpg","bigUrl":"\/images\/thumb\/8\/84\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-9.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This displays options for managing the storage on your device.
  6. Step 6 Tap Clear cache.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/83\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-10.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-10.jpg","bigUrl":"\/images\/thumb\/8\/83\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-10.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's listed at the bottom of the screen. This instantly clears the app cache.
  7. Step 7 Tap Clear data followed by Ok.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/46\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-11.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-11.jpg","bigUrl":"\/images\/thumb\/4\/46\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-11.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This clears the app data.
    • Warning: This will erase all your Google Play Store settings and your account data.[7]
  8. Step 8 Open the Google Play Store icon.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a1\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-12.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-12.jpg","bigUrl":"\/images\/thumb\/a\/a1\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-12.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Try to launch the Google Play Store again to see if the problem is fixed.
    • If you are still having problems with the Google Play Store, use these same steps to clear the cache and data for Google Play Services and Download Manager.[8]
    9. Advertisement
Method 3
Method 3 of 4:

Uninstalling and Reinstalling Google Play Store Updates

Download Article
  1. Step 1 Open the Settings app icon.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f2\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-13.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-13.jpg","bigUrl":"\/images\/thumb\/f\/f2\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-13.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    To open the Settings app, swipe down from the top of the screen to display the Quick Access menu. Then tap the icon that resembles a gear in the upper-right corner.
    • Alternatively, you can access the Settings app in your Apps menu by tapping the icon that resembles a gear.
  2. Step 2 Scroll down and tap Apps & notifications.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/02\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-14.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-14.jpg","bigUrl":"\/images\/thumb\/0\/02\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-14.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-14.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This displays your apps and options for your apps.
    • If you are using a Samsung Galaxy, tap Apps instead. This will display a list of apps.[9]
    • On some Android devices, you may need to tap Storage, followed by Other apps.[10]
  3. Step 3 Tap See all apps.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/06\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-15.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-15.jpg","bigUrl":"\/images\/thumb\/0\/06\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-15.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-15.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This displays a list of all apps installed on your phone or tablet.
  4. Step 4 Tap Google Play Store.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/22\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-16.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-16.jpg","bigUrl":"\/images\/thumb\/2\/22\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-16.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-16.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Apps are listed alphabetically. Scroll down until you find Google Play Store and tap it.
    • Alternatively, you can tap the magnifying glass icon at the top and type "Google Play Store" in the search bar.
  5. Step 5 Tap the More button ⋮.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6d\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-17.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-17.jpg","bigUrl":"\/images\/thumb\/6\/6d\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-17.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-17.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's the button with three vertical dots in the upper-right corner. Tap this button to display the "More" menu.
  6. Step 6 Tap Uninstall updates.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1b\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-18.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-18.jpg","bigUrl":"\/images\/thumb\/1\/1b\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-18.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-18.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    A pop-up box will appear asking you, “Replace this app with the factory version? All data will be removed.”
  7. Step 7 Tap Ok.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/ce\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-19.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-19.jpg","bigUrl":"\/images\/thumb\/c\/ce\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-19.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-19.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This will uninstall all updates to the Google Play Store.
  8. Step 8 Open the Google Play Store icon.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6c\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-20.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-20.jpg","bigUrl":"\/images\/thumb\/6\/6c\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-20.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-20.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    After uninstall Google Play Store updates, try launching it again.
  9. Step 9 Tap your profile image.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/be\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-21.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-21.jpg","bigUrl":"\/images\/thumb\/b\/be\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-21.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-21.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's the circular image in the upper-right corner. This displays the menu.
    • If you have not set a profile image for your Google account, this will appear as a colored circle with an initial in the middle.
  10. Step 10 Tap Settings.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/91\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-22.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-22.jpg","bigUrl":"\/images\/thumb\/9\/91\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-22.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-22.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's near the bottom of the menu. It's next to an icon that resembles a gear.[11]
  11. Step 11 Tap About.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/96\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-23.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-23.jpg","bigUrl":"\/images\/thumb\/9\/96\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-23.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-23.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This expands the "About" menu.[12]
  12. Step 12 Tap Play Store version.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/ce\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-24.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-24.jpg","bigUrl":"\/images\/thumb\/c\/ce\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-24.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-24.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's near the bottom of the "About" menu. This checks for the latest version of the Google Play Store.[13]
  13. Step 13 Tap OK.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a0\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-25.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-25.jpg","bigUrl":"\/images\/thumb\/a\/a0\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-25.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-25.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This starts downloading the latest version of Google Play Store. Wait for your download to finish.
    • You will then notice on the notification bar that the Download Manager has started downloading the latest version of Google Play.
    • Due to fresh installation, the error message “Unfortunately, Google Play Store has stopped” should be gone too.
    14. Advertisement


Method 4
Method 4 of 4:

Removing and Re-adding Your Google Account

Download Article
  1. Step 1 Open the Settings app icon.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f8\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-26.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-26.jpg","bigUrl":"\/images\/thumb\/f\/f8\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-26.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-26.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    To open the Settings app, swipe down from the top of the screen to display the Quick Access menu. Then tap the icon that resembles a gear in the upper-right corner.[14]
    • Alternatively, you can access the Settings app in your Apps menu by tapping the icon that resembles a gear.
  2. Step 2 Scroll down and tap Accounts.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/48\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-27.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-27.jpg","bigUrl":"\/images\/thumb\/4\/48\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-27.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-27.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You will see a list of all the accounts added to your device.
    • If you are using a Samsung Galaxy, you will first need to tap Accounts & backup before tapping Accounts.
  3. Step 3 Tap the email...
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/08\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-28.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-28.jpg","bigUrl":"\/images\/thumb\/0\/08\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-28.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-28.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Tap the email address associated with your Google account. Make sure this is the account you use to download and make purchases on the Google Play Store.
    • Before deleting, make sure all of your data including contacts, calendar, docs, Gmail are synchronized with your Google account.
  4. Step 4 Tap Remove account.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/96\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-29.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-29.jpg","bigUrl":"\/images\/thumb\/9\/96\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-29.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-29.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's below the listed email address and Google logo. This removes your account from your device.[15]
    • Remember, deleting your primary Google account from your Android device will delete your contacts, calendar, and other account-associated data from your device.
  5. Step 5 Enter your PIN or password if needed.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5c\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-30.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-30.jpg","bigUrl":"\/images\/thumb\/5\/5c\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-30.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-30.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If asked to do so, enter the PIN, Password, or use your fingerprint to confirm that you want to remove the Google account.
  6. Step 6 Go back to the "Accounts" page and tap + Add account.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/82\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-31.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-31.jpg","bigUrl":"\/images\/thumb\/8\/82\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-31.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-31.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's at the bottom of the "Accounts" page in the Settings app.[16]
  7. Step 7 Tap Google.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/38\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-32.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-32.jpg","bigUrl":"\/images\/thumb\/3\/38\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-32.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-32.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It's next to the Google "G" icon. This indicates that you want to add a new Google account.
  8. Step 8 Enter your password or PIN if needed.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ab\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-33.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-33.jpg","bigUrl":"\/images\/thumb\/a\/ab\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-33.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-33.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If asked to do so, enter the password, PIN, or use your fingerprint to confirm that you want to add a new account.
  9. Step 9 Enter your Google account email and tap Next.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c9\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-34.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-34.jpg","bigUrl":"\/images\/thumb\/c\/c9\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-34.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-34.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Make sure you enter the email address associated with your primary Google account.
  10. Step 10 Enter your Google password and tap Next.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/51\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-35.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-35.jpg","bigUrl":"\/images\/thumb\/5\/51\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-35.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-35.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This signs you back into your Google account.
  11. Step 11 Try using the Google Play Store again.
    {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9a\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-36.jpg\/v4-460px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-36.jpg","bigUrl":"\/images\/thumb\/9\/9a\/Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-36.jpg\/aid9838181-v4-728px-Fix-the-%22Google-Play-Store-Has-Stopped%22-Error-Step-36.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Now that you have logged out and logged back into the Google account you are using with the Google Play Store, try relaunching the Google Play Store and see if the problem is fixed.
    12. Advertisement

Community Q&A

Search
Add New Question
  • Question
    I can't open my Playstore and its keeps going back to my home screen.
    Rudy Toth
    Rudy Toth
    Community Answer
    Go to your phone settings and see if you can clear out the cache that builds up during the daily/nightly usages. Clean the cache in Google Play Store on your phone and then reboot your phone and see if that works for you.
    Thanks! We're glad this was helpful.
     Thank you for your feedback.
     If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 35 Helpful 1
  • Question
    Unsuccessful in solving problems. Everytime I tap on a given instruction the screen shrinks and nothing seems to happen. Why is this?
    Rudy Toth
    Rudy Toth
    Community Answer
    Go to settings and see if you can delete the "Cache" in your phone. Open the Google Play Store app and clear the cache that way you solve the problem. You also can install a cache cleaner app that removes all the cache your phone builds up over the days of usages. Things tend to slip and not work with the cache is over filled in some apps.
    Thanks! We're glad this was helpful.
     Thank you for your feedback.
     If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 20 Helpful 6
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Advertisement

Tips

Submit a Tip
All tip submissions are carefully reviewed before being published
Submit
Thanks for submitting a tip for review!
Advertisement

You Might Also Like

Sign Out of Your Google Account on All Devices at Once
How to
Sign Out of Your Google Account on All Devices at Once
Turn Off Google Safesearch
How to Disable Google Safe Search
Delete Google Photos Without Deleting from iPhone
How to Delete Google Photos without Deleting Them on Your Phone
Get a Google Voice Phone Number
How to Sign Up for a New Google Voice Phone Number
Restore Google Authenticator
How to Restore Google Authenticator if You Lost or Reset Your Phone
Unsync Google Photos
2 Simple Ways to Unsync Google Photos
Use Google Translate
How to Use Google Translate: Complete Beginner's Guide
Delete a YouTube Account
2 Easy Ways to Permanently Delete (or, Hide) Your YouTube Channel
Delete Duplicates on Google Photos
How to Delete Duplicate Photos from your Google Storage
Make Google Maps Default on iPhone
How to Make Google Maps the Default on iPhone
Do Google Gravity
How to Do the Google Gravity Trick in Your Browser
Make Google Docs Dark Mode
How to Use Dark Mode in Google Docs: Easy Steps for Desktop & Mobile
Create a Website Using Google Sites
How to Make a Free Website with Google Sites: Step-by-Step Guide
Turn Off Google Ads
How to Step Seeing Google Ads on PC or Mobile Devices
Advertisement

References

  1. ↑ https://support.google.com/android/answer/7664998?hl=en
  2. ↑ https://support.google.com/android/answer/9075847?hl=en
  3. ↑ https://support.google.com/files/answer/11349611?hl=en
  4. ↑ https://support.google.com/android/answer/7680439?hl=en
  5. ↑ https://www.samsung.com/us/support/answer/ANS00077611/
  6. ↑ https://support.google.com/android/answer/7431795?hl=en
  7. ↑ https://support.google.com/android/answer/7431795?hl=en
  8. ↑ https://support.google.com/googleplay/answer/7513003?hl=en#zippy=%2Ccheck-your-storage-space
  9. ↑ https://www.samsung.com/us/support/answer/ANS00077611/
  1. ↑ https://support.google.com/android/answer/7431795?hl=en
  2. ↑ https://support.google.com/googleplay/answer/113412?hl=en
  3. ↑ https://support.google.com/googleplay/answer/113412?hl=en
  4. ↑ https://support.google.com/googleplay/answer/113412?hl=en
  5. ↑ https://support.google.com/android/answer/7664951?hl=en
  6. ↑ https://support.google.com/android/answer/7664951?hl=en
  7. ↑ https://support.google.com/android/answer/7664951?hl=en

About This Article

Travis Boylls
Written by:
Travis Boylls
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Travis Boylls. Travis Boylls is a Technology Writer and Editor for wikiHow. Travis has experience writing technology-related articles, providing software customer service, and in graphic design. He specializes in Windows, macOS, Android, iOS, and Linux platforms. He studied graphic design at Pikes Peak Community College. This article has been viewed 773,506 times.
How helpful is this?
Co-authors: 20
Updated: August 16, 2023
Views: 773,506
Categories: Google Applications
Article SummaryX

1. Restart your Android device.
2. Check your internet connection.
3. Check how much storage you have available.
4. Make sure your Android system is up-to-date.
5. Locate Google Play Store in the Apps menu in the Settings app.
6. Clear the Google Play Store cache and data and try again.
8. Uninstall all Google Play Store updates in the Apps menu in the Settings app.
9. Remove your Gooogle account from your phone and sign back into it.

Did this summary help you?

Thanks to all authors for creating a page that has been read 773,506 times.

Is this article up to date?

Advertisement