To access your accounts being serviced or managed by ECSI, you’ll need to create a profile. To create a profile, click on Sign In or Register at the top of the page.

Follow the simple process by entering the requested information. Once you have created your profile, you will need to connect your account.

Connecting accounts to your profile will allow you to access your accounts to view your account data, set up a payment plan, make a payment, and more.

To connect an account to your profile, click on UserName in the upper right hand corner under your name.

Your account number can be located in the upper right hand section of all printed and mailed communication and notifications. The account number is a 17 character alphanumeric number (including a hyphen). A sample account number is 001122-12345678912.

For email communications, your account number can be located in the lower left hand corner of the communication.

You can also search for your account number using your first name, last name, Social Security Number and zip code.

If you can’t remember your username, you can retrieve it from the Sign In page. Click on the Forgot Username? link. Enter your email address, and click on the Continue button. Select Email or Text to receive the verification code and click the Send verification code button. You will receive the verification code via email or text message. Enter the received verification code and click the Continue button, you will find your username on the page.

If you can’t remember your password, you can reset it from the Sign In page. Click on the Forgot Password? link. Select Email or Text and click the Send verification code button. You will receive the verification code via email or text message. Enter the verification code and click the Continue button. You will be able to reset your password.

If you can’t remember your security answers, you can reset it from the Security Question page. Click on the link next to Don’t Remember the Answers to Your Security Questions. Enter your date of birth, phone number, and zip code. If the information you entered matches your profile, you will be able to select new security questions and enter new security answers.

Multi-Factor Authentication (MFA) refers to an additional layer of security that is added to the sign in process. MFA requires you to provide an additional factor to prove that it is really you accessing your account. That additional factor is a code that you receive via text message, automated call, or email.

ECSI has purchased an MFA service provided by Okta, a security solutions provider. Okta is a leading provider of identity security solutions and more than 9,400 organizations trust Okta’s software and APIs to sign in, authorize, and manage users.

ECSI will require MFA authentication each time that you sign in to our system. This will ensure that there is added security each and every time you sign in.

You will be able to choose to receive the MFA code through a text message to your mobile device, an automated call to your mobile device or home phone, or to the primary email. Please keep in mind that you must have a mobile number or home number saved in your ECSI EasyPath profile to receive the MFA code through text or automated call.