Welcome to all things...
Construction & Renovation
This Help Center is your one-stop shop for any questions you may have regarding the new Construction & Renovation web portal. Here you will find everything you need to make sure your project runs smoothly.
Articles and How-Tos
Click here to view our step-by-step guides on how to enroll a new account, create a new project, add a document to your project and so much more.
Step-by-Step Process
Click here to view the necessary steps to get service to your project, as well as additional documents that may need to be completed.
View Process
Contact us
If you have a general question, please contact the CPS Energy Customer Design & Delivery department at 210-353-4050 (7:30 a.m. - 4 p.m., M-F) or by e-mail at ce@cpsenergy.com. If you are experiencing technical issues with the portal, please call 210-353-2450 (7:30 a.m. - 4 p.m., M-F) or by e-mail at CSIWebAccess@cpsenergy.com.
Check Your Project Status
You can check the status of work by your project number.
To search by work request and/or project address, you may do so using the available options on the work status page.
Pay Your Construction Invoices
Real-Time Pay Online
Pay In-Person
CPS Energy Green Mountain
17281 N. Green Mountain Rd.
San Antonio, TX 78232
Please help us improve your experience!
Provide Website Feedback
Enter a Customer Feedback Survey to share your experience with us
Email us at cefeedback@cpsenergy.com
Browser Compatibility
For optimum performance in the new portal, please use the most updated version of one of the following internet browsers: Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome or Safari. If you have any questions or concerns, please call 210-353-2450 or reach out to CSIWebAccess@cpsenergy.com.
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Frequently Asked Questions
Enrollment
Can I attach my Tax ID verification with my enrollment request?
Yes. You can attach your Tax ID verification document during the enrollment process. If assistance is needed, please email it to the Web Portal Support team at CSIWebaccess@cpsenergy.com.
If I am a Subcontractor for a client, will I still need to enroll?
Authorization is required from the customer of record for you to have access to their projects. Please contact your company administrator to request access. If assistance is needed, please email it to the Web Portal Support team at CSIWebaccess@cpsenergy.com.
How long does enrollment take before I can access the Web Portal?
Enrollment can take 24-48 hours depending on if additional verification is required.
Using the Portal
Construction Portal Terms of Use and Access Agreement
Click here to view the CPS Energy Construction & Renovation Web Portal Terms of Use and Access Agreement.
Why am I not able to access the Web Portal when I attempt to log in?
If you have already enrolled for a portal account, this could simply be a matter of ensuring your internet browser settings are compatible for optimum usage of portal features, read more above. Email the Web Portal Support team at CSIWebaccess@cpsenergy.com or call (210) 353-2450 for assistance.
What should I do if I forgot my password or username?
The 'Forgot Password' process will walk you through the steps required to reset your password. Please click here for a how-to guide to complete the steps.
Is a reference guide available?
We have several How-To documents which will walk you through many of the basic functions of the Web Portal.
Why do I have to create separate permanent and temporary service projects for the same residential location?
Permanent residential service orders have different requirements than temporary service orders. Permanent orders require more involvement from CPS Energy teams in order to coordinate service delivery in the appropriate timeframe. Temporary service requests are automated. The address will be identified with a '#T'. If this option is not visible with your initial entry search, it must be requested using the 'Request Address Create' button during the online application process.
My permanent services application asks if I need temporary services. Will this automatically create a temporary services order if I select 'Yes'?
No. This will simply notify CPS Energy of your temporary service request. Your CPS Energy coordinator will contact you, if necessary, to process your request.
How do I update a task?
You can update a task on the portal by clicking on the associated project or Work Request within the project and then navigating to the Task bar in the menu below. Please click here to view a step-by-step guide on how to do this.
Why does selecting Site Ready on my electric order not update the Customer Site Ready for Construction status on the gas order at the same time?
Simultaneous task progression is not available currently. The Site Ready task must be progressed separately. Please click here to view a step-by-step guide on how to do this.
Why can’t I mark 'ready' for a Customer House Pipe inspection?
The Customer Site Ready for Construction task must be progressed before the Inspect Customer House Pipe task is available to a customer. Feel free to reach out to Customer Design & Delivery (210-353-4050) to manually make the update for you. Please click here to view a step-by-step guide on how to do this.
Can I change forecast dates once an application has been submitted?
No. Your Customer Design & Delivery point of contact will need to make those adjustments for you. Navigate to the Project Details Page to locate contact information for your project.
Can I share documents with CPS Energy through the portal?
Yes. You can upload documents as attachments to your projects. Please click here to view a step-by-step guide on how to attach a document to your project.
Can I communicate with CPS Energy through the portal?
Yes. You can ask questions or notify your Designer of updates and document uploads by adding Comments to your project or launching an email to your CPS Energy point of contact within the Project Details Page. View the How-To documents to view a step-by-step guide on how to do this.
Can I access the portal through a mobile device?
Yes.
Can I make a payment through the portal?
Yes. Construction invoices may be paid in full, as an electronic check (no credit card payments) by clicking here Construction & Renovation Online Payments.
How to Translate the Portal From English to Spanish
This document will walk you through how to translate the Construction & Renovation Web Portal from English to Spanish. For more details, click here.