OnStar Europe

User Terms

Version date: 2015

Welcome to OnStar! OnStar Europe Ltd. ("OnStar") offers you support, vehicle information and connectivity in your car including:

• Automatic Crash Response
• Emergency Service (SOS) Button
• Wi-Fi HotSpot with 4G LTE (access provided by a third party carrier and subject to local availability and subscription to a data plan)
• Roadside Assistance
• Vehicle Diagnostics
• Dealer Maintenance Notifications
• Smartphone App
• Theft Alert Notification
• Stolen Vehicle Assistance

(collectively, the "OnStar Services").

Please read these User Terms carefully. They govern your use of OnStar Services.  To find out more about how the OnStar Services work, please click here or see the Owner Manual. 

OnStar Europe Ltd. is a subsidiary of General Motors Holdings LLC (“GM”), 300 Renaissance Drive, Detroit, Michigan 48243 USA. We share information with GM and its subsidiaries and affiliates, including but not limited to General Motors UK Limited (t/a "Vauxhall"), Adam Opel AG (“Opel”), and OnStar LLC (collectively, the “GM group of companies”).

Your Relationship with OnStar

• OnStar is delighted to provide you with a diverse range of in-car services.   The OnStar Services encompass a suite of services, some of which may be provided by companies outside the GM group of companies.
• If you access or use any third party products or services, the terms associated with those third party products or services will also apply, and you will not hold OnStar responsible for your access or use;
• Emergency services are provided to you by the relevant public emergency services (e.g. fire, ambulance, police etc.).  OnStar works hard to ensure you are connected to the emergency services in the event of an emergency.
• OnStar Services may include, subject to local availability, access to a Wi-Fi HotSpot functionality. You must maintain active OnStar Services in order to receive Wi-Fi HotSpot services.  If you purchase Wi-Fi services, these services are however not provided by OnStar.  Rather, OnStar works with mobile network operators in your country who provide these services.
• Whilst OnStar is expanding its service coverage area all the time, there are some countries where some of the OnStar Services may not be available.  Further details regarding the OnStar Services coverage area can be found here.
• Certain OnStar Services are limited by matters outside OnStar’s control, may not be available in certain countries or locations, and may change from time to time.
• If you sell your existing vehicle or purchase a second hand vehicle equipped with the OnStar Services you should let OnStar know as soon as you can to make sure you avoid unexpected charges and benefit from the best possible user experience.

Support

If you are in an accident or other emergency, a trained advisor can help you get assistance. Click here to learn more.

You remain responsible for exercising discretion and obeying all traffic and safety regulations. Your vehicle, any connected devices and the OnStar Services themselves may be accessed and used only when you can safely operate them. This includes, in the case of emergency, the decision whether to remain in the car.

OnStar takes great care to ensure availability of the OnStar Services. However, OnStar cannot guarantee that the OnStar Services will always be available. Please note the Service Limitations below.

OnStar will endeavour to provide the OnStar Services with reasonable skill and care.  Otherwise, OnStar Services are provided as is.

Privacy

OnStar takes your privacy seriously. Read our Privacy Statement to find out how we use your personal data to provide the OnStar Services.

In order to provide you with some of the OnStar Services, our systems will collect, subject to your prior consent, and use your vehicle location. If you consented to the collection of your vehicle location data but no longer want your vehicle location to be collected and used for the OnStar Services, you can turn this function off by pushing the Privacy Button.  This will result in certain OnStar Services being unavailable. See your Owner Manual for further details.

Important: In the event of an emergency, our systems will automatically collect and provide the location of your vehicle to the public emergency assistance point (112 or 999) if you subscribe to OnStar Services, even if location collection is switched off.  Do not subscribe to OnStar Services if you do not want to have your location collected and provided in this manner.

Emergency means:

-        you pushed the SOS or Service button and confirmed an emergency to the OnStar advisor; or

-        you pushed the SOS button and not responded at all to the OnStar advisor; or

-        the vehicle has detected an Automatic Crash Response event.

Important: In the event of an emergency, the call between you and the OnStar advisor will be recorded.  You hereby consent to such recordings being made.  Do not subscribe to OnStar Services if you do not want your calls recorded in emergency situations.

Service limitations

Range. OnStar Services are provided in a number of European countries. Click here for a current list of countries in which the OnStar Services are available. If you travel to other countries, OnStar Services may be limited or unavailable. For emergencies in other countries, our advisors will try to help you, but some of the OnStar Services may not be available in those countries. For example, OnStar may not have relationships with the public emergency service providers in those countries.

Mobile network. The OnStar Services rely on wireless communication networks and satellite positioning systems. These networks and systems are operated by third parties. OnStar cannot guarantee that they will be available in all locations and at all times. In particular, service may be interrupted in remote or enclosed areas. Also, such networks and systems are subject to technological change and development. The system installed in your vehicle may not always be or remain compatible with the third party networks and systems.

Electrical system of your car. Your vehicle must have a working electrical system (including adequate battery power) for the OnStar Services to operate.  In order to conserve battery life, certain OnStar Services and functionality will become temporarily unavailable if you do not start your vehicle's engine for 10 consecutive days.  Availability of these OnStar Services and functions will be automatically restored the next time you start your vehicle's engine.  Please see the Owner Manual for further details. 

Maintenance downtime. We may be required from time to time to suspend or limit your access to, or use of, the OnStar Services to address system problems, issues with your account, or other issues that may impact the performance, enjoyment, or security of the OnStar Services.

Other. OnStar Services may be hampered if your vehicle is not in good working order, has been damaged or modified, or by impediments such as hills, tall buildings, tunnels, weather, damage to important parts of your vehicle in an accident, wireless or electrical network failure, congestion or jamming.

Important: We and the network and system operators do not promise uninterrupted availability of the OnStar Services.  

Destination data. The data describing a navigation destination is based on the most current map information available to us, but the information may still be inaccurate or incomplete.  For example, the route data may not include information about one-way roads, turn restrictions, construction projects, seasonal roads or new roads. The suggested route may use a road that is closed for construction or a turn that is prohibited by signs at the intersection. Suggested routes also do not consider whether the areas travelled are residential, commercial, or mixed and do not factor in traffic conditions or the availability of public or private goods and services. Be sure to carefully observe local conditions when using navigation services.

Diagnostic data. The vehicle diagnostic data we provide is limited to specific information that can be obtained remotely from the vehicle, currently oil life, tyre pressure, mileage, fuel status, and information about the airbag, stability control, engine and transmission, emissions, and antilock brakes.

Important: Diagnostic data is limited. We do not promise to detect all vehicle conditions.

Payments

Your subscription to the OnStar Services will be subject to a monthly subscription fee. You must pay for OnStar Services in advance by credit card, debit card or SEPA mandate or direct debit; other payment methods may become available. If you agree to receive paid services from us, and you have a credit or debit card or SEPA mandate or direct debit on file with us, we will subject to your agreement charge it in advance on a monthly basis.

Fleet vehicles

These User Terms also apply if you are the owner, manager, or user of a fleet that uses any of the OnStar Services. If you own a fleet vehicle, then additional terms and conditions may apply to the services provided to your fleet.  If those additional terms and conditions conflict with these User Terms, then the additional terms and conditions for fleet services will govern.

Important: You (as fleet owner, manager or user of a vehicle, allowing other individuals to drive it) are responsible for informing fleet drivers that OnStar Services are active, and for obtaining any necessary legal consents from such drivers that may be required under your local laws.

If you drive a fleet vehicle, the fleet company may permit you to order additional services that are not part of the services provided to the fleet company, and you may also have the opportunity to purchase services for your own personal use.  Those services are also subject to these User Terms and, as appropriate, the term "OnStar Services" in these User Terms shall be read as encompassing those services. Your fleet company may also limit the types of services that are available to you. The services provided to a fleet may be governed by additional terms and conditions and different privacy statements than those applicable to non-fleet vehicles.  Specifically, the fleet company may have requested additional data collection or handling practices that differ from those associated with certain services. You should consult with the fleet company if you have questions about any requirements, limitations, or data practices that may apply to your use of the fleet vehicle or services associated with a fleet vehicle. 

Limitation of liability

OnStar does not promise that the OnStar Services will be uninterrupted or error-free. Any liability on the part of OnStar for damages or wasted expenditures howsoever caused shall, irrespective of its legal basis, be limited to the extent permitted by applicable law to the amount of the foreseeable damages typical for this type of contract due to a breach of contractual obligations.

None of the limitations of liability contained in this section or elsewhere in these User Terms shall apply to any liability for breach of statutory implied terms or any liability which cannot be limited as a matter of applicable law, in particular liability for personal injury or death caused by negligence, fraud, or wilful misconduct. You acknowledge that the benefits you get from these User Terms and the OnStar Services are, in part, in exchange for the limitations of liability set out in these User Terms.

You are obliged to take all reasonable measures to mitigate, avert and reduce damages.

Important: You are responsible for taking all reasonable steps to protect your account access codes (such as password, PIN, and answers to security questions). Store these in a safe location and do not share them with others.

Indemnity

Subject to local law, you shall hold harmless and indemnify OnStar, its subsidiaries, affiliates, licensors, and contractors as well as their respective employees, officers, directors, and agents (collectively “OnStar Persons”) from and against any and all liabilities, losses, damages, claims, penalties, interest, additional taxes, demands, and expenses, including reasonable legal fees and expenses, of any kind or nature arising out of or on account of, or resulting from, any third party claim or demand made to or against any OnStar Person(s) that relates to: (i) your breach of these User Terms or applicable laws; or (ii) the inaccuracy or untruthfulness of any representation or warranty that you made in connection with the OnStar Services or under these User Terms. This indemnification obligation shall not apply if you did not act culpably and are not otherwise responsible for the liabilities, losses, damages, claims, penalties, interest, additional taxes, demands or expenses.

Important: You are responsible for keeping the information provided to OnStar up to date. Notify us promptly of any change in vehicle ownership or your contact or payment details.

Term and termination

The term of these User Terms shall commence on the date of your acceptance of these User Terms and shall continue in force until terminated by either you or OnStar. 

To cancel the OnStar Services and your agreement with OnStar, you may do so at any time by calling us in your country (click here for local numbers), or by pressing the Service button in your vehicle and informing the advisor that you want to cancel the OnStar Services. You must notify us if you sell or transfer your vehicle or you may still be charged. We will refund any unused whole months and remaining days of OnStar Services that you have paid in advance.  You won’t be entitled to any other refunds for the OnStar Services. If you cancel OnStar Services, and later wish to reactivate the OnStar Services, you may be required to pay reactivation fees. You can also call us or press the Service button in your vehicle at any time to get instructions on how to disable the OnStar systems in your vehicle. 

In case OnStar decides to terminate these User Terms at any time, we will notify you thirty (30) days in advance of the termination date.  However, either you or OnStar ' at any time without a notice period being necessary, will be entitled to terminate these User Terms if the other party breaches any material obligation of these User Terms, including in particular by engaging in, encouraging, or participating in any unlawful or fraudulent conduct in relation to any of the OnStar Services. All provisions of these User Terms which by their nature survive expiration or termination shall survive termination or expiration of these User Terms. OnStar and its affiliates are not liable to you for any termination of these User Terms or the OnStar Services, unless expressly provided in these User Terms or by applicable law.

No unlawful use

OnStar Services are for lawful use only. By accepting these User Terms, you agree that:

• you will fully comply with these User Terms;
• you will provide us with true and accurate contact and payment details;
• you will notify OnStar promptly of any changes in your contact or payment details;
• you will access the OnStar Services only through your established account;
• you will not use the OnStar Services for any unlawful purpose or to harass any person,
• you will be responsible for all of your costs and expenses, including taxes, incurred in connection with your use of the OnStar Services and any activities that you undertake in connection with the OnStar Services or with these User Terms in any way;
• you will not tamper with or attempt to breach any security measures of the OnStar Services;
• you will not remove, modify, or obscure any copyright notices, trademarks, or other proprietary rights notices.

Software updates

OnStar and your vehicle manufacturer may access your vehicle’s systems for the following purposes:

• Software Updates. The OnStar Services involve software that OnStar or your vehicle manufacturer makes available to you (“Software”). The Software is licensed, not sold to you, and may need to be updated or changed from time to time. You agree that either OnStar or your vehicle manufacturer may deliver safety or security related Software updates or changes to your vehicle, where necessary without any further consent (except that OnStar shall, where possible, notify you in advance of any Software updates or changes which may alter the vehicle's driving functionality, affect or erase data that you have stored in your vehicle). For example (and without limitation), these updates or changes may enhance safety or security, or may maintain the proper operation of your vehicle. These Software updates or changes may affect or erase data that you have stored in your vehicle (such as saved navigation destinations or pre-set radio stations). We are not responsible for any affected or erased data due to a Software update or change and you should make sure your data is backed up at all times.  For all other Software updates which do not relate to safety or security, OnStar will ask you for consent before proceeding with the update.
• Removal. Unless otherwise provided in these User Terms we may remove or discontinue operation of parts of the Software without advance notice. This may occur as a result of our efforts to refine or improve the OnStar Services, to address performance degradation or to address changes in regulatory requirements.  OnStar will never intentionally apply any Software update which will permanently limit the availability of the OnStar Services without your consent (although certain services may be temporarily unavailable whilst the update is in progress).  Please contact OnStar if you notice any problems with the OnStar Services following a Software update.

These User Terms will govern any updates or other changes we make to the Software.

General

Assignment.  You may not assign these User Terms (or any portion thereof) without OnStar’s written consent and any attempted assignment without OnStar’s written consent shall be null and void.  OnStar may assign these User Terms.

Severability. If any term or provision of these User Terms, or of any document incorporated herein by reference, is held by a court of competent jurisdiction to be contrary to law, then that term shall be severed from these User Terms, and the remaining provisions of these User Terms or the application of such provision to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby.  Each provision of these User Terms shall be valid and enforceable to the extent permitted by law and unless prohibited by law.

No waiver. No consent is waived and no breach is excused unless that waiver or consent is in writing and signed by the party claimed to have waived or consented.  No consent by any party to, or waiver of a breach by the other, whether express or implied, shall constitute a consent to, waiver of, or excuse for any different or subsequent breach.

Relationship.  Nothing contained in these User Terms shall be construed to make either you or OnStar partners, joint ventures, principals, agents, or employees of the other.  Neither party shall have any right, power or authority, express or implied, to bind the other.

References and Headings. In these User Terms, the article and section headings are for convenience of reference only and will not be considered in the interpretation of these User Terms. Examples given in these User Terms, which may be preceded by "including," "for example," "such as," or similar language, are solely intended to be illustrative and are not limitative.

Intellectual Property.  To the extent permitted by law, the OnStar Services and Software are protected by international copyright laws and may be subject to other intellectual property protections, including patent and trademark rights. You may not copy, distribute, modify, perform, broadcast, display, transmit, reuse, re-post, use, decompile or reverse engineer (except as expressly set out herein) or claim any right in any aspect of the OnStar Services or Software, including the content, text, images, audio, and video without OnStar's express, prior written permission.

Other Users.  These User Terms apply to all users of your vehicle.  You are responsible and liable for all activities of users of your vehicle, including all access to or use of the Services. 

Third Party Services. If you use services provided by third parties, you acknowledge that the applicable terms of service made available by that third party is a binding agreement solely between you and that third party, and not between you and us, and that we are acting solely as an intermediary between you and that third party. We will not be liable in any way in connection with your use of services provided by third parties.

Governing Law. These User Terms and all non-contractual disputes related to it shall be governed by the laws of England.

Entire Agreement.  These User Terms contain all the terms agreed between the parties regarding the OnStar Services and supersedes and replaces any prior agreement, understanding or arrangement between you and OnStar, whether oral or in writing.  The parties acknowledge that no other representations, undertakings, understandings, promises or agreements between the parties relative to the OnStar Services exist or have been relied upon.

Contact

You can contact us at OnStar Europe Limited, Griffin House, UK1-101-135, Osborne Road, Luton, United Kingdom, LU1 3YT, Companies House number 8582207, tel.: +44 2037880 788, e-mail: OnStar.Europe@OnStar.com.

Unless you tell us otherwise, we will send notices to you at the contact details you provide and such notices shall be deemed received by you. You may change your e-mail address for notification purposes at any time by contacting us at the phone number or email address above.

OnStar Europe

Privacy Statement

Version date: 2015

Your privacy is important to OnStar. This Privacy Statement explains what personal information OnStar collects and how we handle it.

Who is OnStar?

What data does OnStar collect and how is it used?

Does OnStar share my data with affiliated GM entities?

Does OnStar pass my data on to third parties?

How secure is my data?

What about advertisement by third parties?

What about links to other websites?

What information can I see?

What choices do I have?

Who is OnStar?

The full name of OnStar and the company responsible for data protection (the “data controller”) is OnStar Europe Limited. It is a UK company located at Griffin House, UK1-101-135, Osborne Road, Luton, United Kingdom, LU1 3YT and with Companies House number 8582207  and VAT number GB170 0812 43.

OnStar Europe Ltd. is a subsidiary of General Motors Holdings LLC ("GM"), 300 Renaissance Drive, Detroit, Michigan 48243 USA. We share information with GM and its subsidiaries and affiliates, including but not limited to General Motors UK Limited (t/a "Vauxhall"), Adam Opel AG (“Opel”), and OnStar LLC (collectively, the “GM group of companies”).

What data does OnStar collect and how is it used?

OnStar is transparent about what we do with your data:

Does OnStar share my data with affiliated GM entities?

OnStar shares data with the GM group of companies, some of which might be outside your country of residence. GM acts as a Data Processor for OnStar by providing maintenance, support, and troubleshooting of OnStar Services, as well as other redundant back office support. In addition, anonymised and aggregated data is shared within the GM group of companies to evaluate or research the safety, quality, usage, and functionality of their vehicles and services, including the OnStar Services; to provide you with vehicle support and services; and to ensure accurate customer records and maintain customer relationships. Your information also is shared within the GM group of companies in order for them to contact you about your vehicle or the Services, or for marketing purposes, but only if you have opted in to receive marketing information.

General Motors Holdings LLC., and its subsidiaries and affiliates in the United States (including OnStar LLC) adhere to the US-EU Safe Harbor Privacy Principles and the US-Swiss Safe Harbor Privacy Principles as set forth by the U.S. Department of Commerce (collectively, “European Safe Harbor”). Please visit the GM U.S. privacy statement available at http://www.gm.com/toolbar/privacyStatement.html for further information. To learn more about the U.S.-EU or U.S.-Swiss Safe Harbor program, and to view the certification of General Motors Holdings LLC, please visit http://www.export.gov/safeharbor/.

You should not subscribe to the OnStar Services if you do not want your information shared within the GM group of companies.

Does OnStar pass my data on to third parties or service providers?

We will never sell your personal data to any third party. To the extent we use the assistance of third parties or service providers to provide our service to you, this is explained below:

How secure is my information?

OnStar maintains administrative, technical and physical security safeguards to protect its systems and your information. While OnStar does not control the security of information sent via the internet or other public networks, once we have received your information, our  security measures are designed to prevent unauthorised access.

You are responsible for taking all reasonable steps to protect your account access codes (password, PIN, security question answers). Store these in a safe location and do not share them with any third party.

What about advertisement by OnStar or third parties?

When you sign up for OnStar, you will be asked if you want us to process your personal information for marketing purposes. If you elect not to do so, we will not process your data for marketing purposes. If you have opted in to receiving marketing information and no longer wish to do so, you can instruct us to stop such processing at any time by adjusting your settings or talking to an OnStar advisor. We will never sell your personal information to any third party advertisers. 

What about links to other websites?

Some links provided in this site may lead to sites furnished by independent site owners. If you use these links, you leave this site. The information presented therein is the sole responsibility of those site owners. OnStar  has no control or responsibility for the content of independent sites and provides these links to its visitors for their convenience. If you decide to access any of the third party sites from this site, you do so entirely at your own risk.

Our site may, from time to time, contain links to and from the websites of dealers or other retailers, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

OnStar and Vauxhall/Opel dealers are separate legal entities with their own privacy practices. For questions about your dealer's privacy practices including opting out of marketing communications from your dealer, please contact your dealer directly.

What information can I see?

If you push the Privacy Button you will be able to see and adjust your privacy settings. See your Owner Manual for details.
 

What choices do I have?

• You can sign up for and terminate the OnStar Services at any time.
• You can change your marketing, diagnostics services and preferred dealer choices by adjusting your settings online or by talking to an OnStar advisor.
• You mask and unmask location data collection by pressing the Privacy Button in your vehicle (certain vehicles also may be equipped to permit masking by clicking through the settings on your radio screen).
• You can correct and update your account information, such as name, address, phone number and email address online or by talking to an OnStar advisor.
• You can access information held about you. Your right to access or have certain data deleted can be exercised in accordance with applicable data protection laws by contacting us at the address set out below enclosing a copy of your driving license or other recognized form of identity. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Updates to the Privacy Statement

We may need to update this Privacy Statement from time to time as our business and services expand or change, or if we are required to by law.  If we do, we will post the most up-to-date version on the OnStar website so you should periodically check for any updates.  If we materially change the practices stated in this Privacy Statement and you’re an OnStar customer, we will notify you by sending an e-mail to the email address that you have provided or, if you do not have an e-mail address on file with us, we will send the notice by postal mail or otherwise take reasonable steps to bring the change to your attention.  We’ll get your consent to the changes if legally required.

Contact

You can contact us as follows:

OnStar Europe Limited

Griffin House, UK1-101-135,

Osborne Road

Luton, United Kingdom, LU1 3YT

Tel. +44 2037880 788

E-mail: OnStar.Europe@OnStar.com

Our customer service department is available to address any concerns you may have regarding the OnStar Services. Click here for local numbers.

Unless you tell us otherwise, we will send notices to you at the contact details you provide. You may change your e-mail address for notification purposes at any time by contacting us at the phone number or email address provided under the "Contact" section of the User Terms

By clicking “Continue” below, you:

• agree to be bound by the OnStar User Terms;
• consent to the use of your data as set out in the OnStar Privacy Statement, User Terms or description of the OnStar Services in order to receive the OnStar Services (except those which you have not selected); and
• agree to receive communications from OnStar and the GM group of companies via e-mail from time to time to help you understand and experience the OnStar Services available through your vehicle.