Getting TV Provider "Sign In Error" for Cox cable login after Cox required two factor authentication

I have having issues for the longest time until I turned off two-step verification on my Cox.com account.

• Sign into your Cox.com account.
• From My Account drop down menu, scroll to My Profile.
• From the My Profile, scroll over to Password & security.
• Under Password & security, click Two-step verification.
• From the Two-step verification window, click Turn off.

Unfortunately Two-step has to remain off in order to avoid the Sign In Error pop up. Hope this helps.

Hello Speazy5,

We see that you're having trouble logging in to your Cox account after changing the security for the account.

As this happened directly after making a change to the Cox account, this would indicate an issue authenticating the account. For that you'll want to reach out to Cox directly. They should be able to provide you with some guidance for this issue.

Take care!

I too am a Cox subscriber and just started experiencing this issue over the past couple of days. About a month or two ago, Cox required me to use TFA on my main Cox login. As a result, I’ve lost the ability to use Cox as my provider for my AppleTVs. It’s very frustrating!

I would agree it has to do with Apple and the cox two factor authentication. I cannot even use cox as the tv provider thru the setting or even through some of the tv apps. However on a Roku or fire stick I can get them to work. It’s only on my apple devices that it will not take me to the two factor authentication screen for cox. I just get we are experiencing difficulties. Please try again later. How do we escalate this to apple to fix somehow.

this is what I imagine everyone else in this thread is experiencing as well. Has anyone found an answer or workaround. Apple tells me to call cox. Cox says it’s apple.

I have the exact same issue since getting my iPhone and iPad. Can’t login with cox through iOS