Line2 Reviews 660

Date of experience: June 20, 2023

I appreciate your services. Great employees

Date of experience: June 12, 2023

I can't log in even though I have the correct information. When I log in it says the page isn't working. I try adding numbers and users and get error messages every time.

Date of experience: June 03, 2023

I don't OK yes, I do OK

Date of experience: October 28, 2022

Date of experience: May 25, 2023

Never have a problem using it,. I love the fact that I can pick my own phone number . I also love the fact that I can change my number at any time.

Date of experience: May 24, 2023

i really don't know to be hostlly

Date of experience: May 20, 2023

Bing private

Date of experience: May 19, 2023

Krishna Dewor provided excellent customer service, taking time to set up a 3rd line and answer all questions.

Date of experience: May 19, 2023

Date of experience: May 18, 2023

I tried purchased Line2 as I travel often for work and I wanted to find a better solution. Well, the website says the charge is 15.99- I was charged $19.32. Not just that though- as soon as I was charged, the website kicked me off and said there was 'an issue processing payment'. But there was no issue on my end- I was already charge. Now I don't have access to what I paid for and I'm going to waste an entire day or more waiting for them to fix this while I figure out what I'm supposed to do in the meantime.

***EDIT:
Since I'm unable to add additional information, I'll just add it here. Line2 disputed this review, so I uploaded the necessary documents to prove my 'case',

This is not the first time this has happened. My partner had an entire weeklong back and forth with Line2 a few months ago about payment being processed through the app store, but not in their system, so he was denied access to his number. In the end he gave up and moved on- I have those receipts too.

Look, if you're going to take customers' money, provide them with what they paid for. It shouldn't always be an issue. You have an entire FAQ section on your website about payment issues and how to troubleshoot them, and to be frank, that advice is useless. Maybe it's time to reorganize some things? Take responsibilty?

I'm done with Line2 and will provide whatever receipts needed to keep my review up. People should be aware of the headache they're in for.

UPDATE: Look, I appreciate the customer service HERE, but I already went through this proccess with Line2 prior to this review. I'm happy to send you info, but I already spoke with Line2 support twice and both times was told there's nothing they can do. I will likely have to file a dispute with my bank about the transaction because it STLL has not been paid back to my account. I just have to wait two weeks after the original transaction.

I'm calling you out here becuase all of this customer service support you're giving now is not what you gave to me privately. Either have good customer service at all times, or expect to be called out on public forums when you offer poor customer service.

Date of experience: May 18, 2023

Support agent was helpful and efficient

I would have appreciated not waiting on hold for 47 minutes, listening to a badly cut loop of 'Take 5' that neither starts nor ends at the beginning of a musical bar, nor includes a single whole repetition of the music.
In 47 minutes I had to listen to that for 282 times. My cat meowed in despair and left half way through. FOR THE LOVE OF ALL THAT IS SACRED MAKE HOLD TIME SILENT

And yea, if I didn't have to call in to begin with that'd be great. Meaning, sort out your login issues which were there for over 2 years, and obviously solve the problem of calls not coming through for the past month asap, as that is why I'm leaving.

Date of experience: May 17, 2023

The choice to use Line2 was due to having a PC app to use the phone service. While smartphones are all the rage, I am most proficient on a PC. Other phone apps only work on a mobile devise with only having web access to manage your account.

Here is where the problem started. The sales rep assured me that they offer a PC app to use the service. I signed up and was ecstatic to do so. However, after starting the service, the PC app would not install. I contacted support and was directed to use the mobile app as the only option. I was furious. The whole reason signing up for the service was completely negated. I believed the tech support rep seemed incompetent what was later proved correct. I requested tier 2 support or a supervisor.

It took a few days to a week to finally get tier 2 support. This was also due to calling back in a couple times to get another tech support rep. Once the tier 2 support rep and I were able to work together the issue took about a week to resolve. This issue was only resolved after installing an outdated PC app, but at least it worked-ish.

Here is where the crazy starts to happen. Now that I think the service will work, I thought it was safe to port my phone number into Line2. It was not. Now they have my number that was ported in, the line I started with, and the 800 # for my insurance business - 3 numbers total. I called into support for help. I was logged into the PC app and needed to use the line that was use ported in. I could not find it. This issue finally revealed itself....

What was left out when discussing the PC app was that you can only use 1 of the 3 numbers at a time. There is no way to switch between them. It was advised the only way is to log out of 1 line and log into the other. Running an insurance agency, you will get calls on different lines and need to be able to answer those calls. I was directed back to the mobile app.

I called the same tier 2 rep back. I thought the frontline support rep, who were normally a little incompetent, was just... misinformed. The tier 2 rep actually said that this wsa embarrassing to have to say that I would actually need to log out of 1 number to use the others at any time. Any call that comes in on a line I am not logged into will just go to vm. That does not work.

Date of experience: April 27, 2023

The fact there is no customer care phone number on the app says it all. When you have no choice to only submit app support ticket expect a week to get a reply and response of which will do nothing to really help as it’s a slow back and forth process. Terrible. After years I still have same bugs but when you do get someone they will assure you they are working on it. After weeks my iphone still does not ring when customers call. Goes direct to VM. Missed so many it’s ongoing apology fest with the callers once we get the voice mail and call them back. Missed a sale today because of this BS. Then Line2 calls the same number that doesn’t work to get a hold of us. Of course it didn’t ring. Thank you for actually calling because of this review. Yet you called the wrong number. Sad you have to make a poor review to get some attention.

Date of experience: May 01, 2023

Usually no problems receiving my US Line 2 calls and texts while living in Mexico.

Date of experience: April 30, 2023

the customer service guy was willingly helpful and patient which is rare in today's business of young people definitely an asset

Date of experience: April 28, 2023

The line has been working until two months ago when static on the line began, and I couldn't hear callers or make calls with the sound also cutting in and out. I have found the line unusable. I have twice written to customer service through their website (they dont have a phone line to contact them-ironic) and have received no customer support reply. I pay 20 dollars a month for line2- it's not worth it and I'll be switching companies. Last year, someone in customer service DID help me- I was getting the text messages of other users- seeing their entire communications- which was odd and unsettling. That eventually stopped. But it seems that customer service has stopped at this company.

Update: Line 2 has responded by saying there is a phone number to contact them on their homepage- that's true, and I missed it this time. However, once you are in your own logged in profile, there is only the option to contact via message. I have sent two over the last 4-6 weeks, and that is what has not been responded to. I don't even get a confirmation tat my messages for support have been received. I will be calling them today to rectify this issue. I appreciate the quick response to my trustpilot review, but am worried why their own messaging service doesn't seem to get attention. I will update this review once my problem has been rectified.

Date of experience: April 25, 2023

Date of experience: April 26, 2023

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Date of experience: April 18, 2023

I am having a fantastic experience with this company. I am a small business with a toll-free number. They got me up and running with a toll-free number for calling and texting. (Texting isn't automatic with a toll-free number, due to abuse.)

I now have an official number for my business and don't have to give out my personal number or cellphone, which is liberating. Ty Line2.

The customer service is helpful and friendly. I'm going to be with these folks for a long time.

Date of experience: April 17, 2023