Customer service socks. I cannot get into chat I keep being asked to put in my full name and my email address then a chat button to reach the chat. I have an account with Line2 for many years but I ca... See more
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Verified
I RECEIVED FANTASTIC SERVICE FROM GENEL SHE WAS ABLE TO FIND THE PROBLEM WITH MY ACCOUNT AND PROVIDE THE APPROPRIATE SOLUTION TO MY MATTER. THANKS AGAIN GENEL
Company replied
LINE 2 has the absolute worst customer service. Their response to prior last bad review I bestowed upon their horrible customer service department was by sending me a link to an opportunity to set... See more
Company replied
I have been a long time customer with mixed results. The service is not 100% reliable and the app is buggy. Up until yesterday the service got the job done . Now they have started using cloudfare and... See more
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Company details
- #5 of 5 best companies in Telephone Company
- Telecommunications Service Provider
Written by the company
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Contact info
United States
- 888-472-9900
- www.line2.com/resources/contact
- line2.com
2.4
Poor
687 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
unhappy waiting on phone for help
help us as customer when we call , dont have us wait on the phone for 4 hrs, cause time is money
Date of experience: September 21, 2023
Reply from Line2
Hello Tupou Haungatau- We apologize for any inconvenience you may have experienced. While we understand any hold time is frustrating, in reviewing our hold time service levels over the past few months, the hold time to reach a support rep for our contact center has stayed within ten minutes for several months. When writing your review, you may be referencing another service provider.
Our support team via phone at (888) 472-9900 or via chat on our website line2.com, Mondays through Fridays between 8 a.m. and 8 p.m. EST for assistance.
Because I keep getting signed out and…
Because I keep getting signed out and go through too much BS to sign back in
Date of experience: September 20, 2023
Reply from Line2
Hello Tina, We get it. Getting logged out of your account can be frustrating. On occasion, when we have app updates, the app may log you out. If this issue is occurring frequently, please reach out to our support team, who can troubleshoot further. You can find our contact details at https://www.line2.com/resources/contact/ should you require further assistance.
I have enjoyed but can’t sign back in
Date of experience: September 20, 2023
Reply from Line2
Hi Cindy Tucker - Thank you for the positive review! We are pleased to read that you are enjoying our service. As it relates to logging in, please ensure that you are using the number one before your number when signing in or requesting a password reset. We hope you continue enjoying our service!
It’s good but I dont no why I can’t…
It’s good but I dont no why I can’t login my line2 again
Date of experience: December 19, 2022
Reply from Line2
Hello Olaosebikan Olamilekan, Thank you for your 5-star review! We are sorry to read that you're having issues with signing into your account. We would love to look into this for you. Please feel free to reach out to our support team via phone at (888) 472-9900 or via chat on our website line2.com, Mondays through Fridays between 8 a.m. and 8 p.m. EST for assistance.
Reply from Line2
Hello Flores,
Thank you for the positive review! We are happy to read that you find the service good and interesting! At Line2, customer satisfaction is our top priority. We look forward to continuing to provide you with great service!
Great service easy to use
Great service easy to use not failed anywhere I travel to
Date of experience: September 18, 2023
Reply from Line2
Hi Michael - Thank you for stopping by with the 5-star review. We are happy to read that you are enjoying the Line2 service. Line2 is a great choice for people on the go like yourself and we pride ourselves on reliability! Your feedback is greatly appreciated and we hope to continue with making your experience with us better!
The support team was really…
The support team was really professional. I enjoyed the interaction. They were so easy to work with. Once you get the hang of the service it really is a great product.
Date of experience: September 12, 2023
Reply from Line2
Hello Nika Marie, Thank you for your 5-star review; it is good to know you're enjoying our service. We appreciate your feedback and are happy to hear that you had a great experience with our customer support team! Thank you for choosing Line2!
They absolutely helped and guided me…
They absolutely helped and guided me through every step of the way thanku
Date of experience: September 11, 2023
Reply from Line2
Hello, Micharl-Thank you for the 5-star review. At Line2 we pride ourselves on providing world-class customer support and we are happy that you got to experience this first-hand!
having difficulty getting the number…
having difficulty getting the number registered.
Date of experience: September 02, 2023
Reply from Line2
Hello Joy- Thank you for your review. It is unfortunate to hear that you had issues with registering your number. Here at Line2, we are all about our customers and their needs. Can you please share with us some of the issues you had with registering your number and how we can make the experience better for other customers? Please feel free to reach out to our team at (888) 472-9900, Mondays through Fridays between 8 a.m. and 8 p.m. EST. You may also contact us via live chat on our website at line2.com.
Working real good
Date of experience: August 25, 2023
Reply from Line2
Hi Timothy - Thank you for the 5-star review, We are always happy to read that you are loving our Line2 service!! We appreciate the positive vibes!!
Very helpful
Date of experience: August 18, 2023
Reply from Line2
Hello Inge - Thank you for your 5-star review! Whether it's our phone service or support team we always appreciate reading feedback from customers!
My business
I love you when I was 15 years old and I have experience 445 years four occurred four-man for Women for kids and the highlights the coloring I’m trading and the massage Facia, shaving lineup for beard
Date of experience: August 16, 2023
Reply from Line2
Hi Shokatshirvani - We appreciate the 5 star review!
It’s a good app to use Another WhatsApp
Date of experience: August 10, 2023
Reply from Line2
Hello Shivay - Thank you for leaving us a five-star review. We think WhatsApp is awesome too!! It is a great way to stay connected with family and friends, and you chose Line2 for your needs as well!
They still haven’t fixed the password…
They still haven’t fixed the password reset feature this app starting to suck
Date of experience: August 09, 2023
Reply from Line2
Hello Elijah - We're sorry you're having ongoing issues with our password reset feature, and we understand how frustrating this may be. Customer feedback is invaluable, and our teams are updating our page to make the process more seamless. We expect the updates to our page to take place within the next 60 days. Our support team is here to help if you are still encountering issues and can be reached at (888)-472-9900 or email us at l2support@line2.com for additional assistance. We are in the office Monday through Friday, 8 am to 8 pm EST.
Horrible product
Horrible product. Every time I connect my phone to my car via bluetooth, the app continually dials my primary phone number. I had to delete it after three days. When I attempted to contact support about the issue, I received an automatic e-mail reply stating that they had limited hours for Christmas 2022. It is July 2023.
The issue started within an hour of downloading the app for the first time, so the problem was not with having an outdated version.
The day after I submitted the original Trustpilot review, a woman identifying herself as a member of the leadership team called the burner number and left a VM asking for a call back to rectify the situation. She stumbled over a tollfree number several times during the message. After three attempts, she provided a coherent 888 number. It did not work when I dialed it.
Date of experience: July 30, 2023
Reply from Line2
Hello Deanna - Thank you for stopping by and leaving your feedback and comments. The issue you are referring to is often related to an older version of our app. Typically an update will have resolved the issue. As for the holiday greeting in July, we appreciate the alert. The incorrect out-of-office message was displayed after an update to our customer relationship management tool. Thank you for letting us know; we have corrected the issue based on the feedback in this review.
Bad number
Bad number
You don’t give me number yet you took my money
Date of experience: July 16, 2023
System is unstable
System is unstable. Our settings go away after awhile for no apparent reason. And this happens repeatedly. I ask for a password reset which never comes to my email. Phone hold times with Line2 are an hour long, and sometimes they just tell you no one is available and you can’t even hold.
Date of experience: July 24, 2023
Reply from Line2
Hello Lisa - Thank you for sharing your feedback and leaving a review. Regarding the password reset issues, you have encountered. We are working to make our login and password reset process more simplistic. If you do not receive the email, it may be related to formatting your phone number on the password reset page. The current formatting on our webpage shows an example below, "Enter your phone number and extension in this format: 18880123011x1". You will only receive the email if the formatting is correct. Our engineering teams will change the formatting guidelines within the next few months to drive a better customer experience. We're sorry you encountered longer than standard hold times when contacting us by phone. You may have tried to contact us when we were hosting mandatory compliance training for our teams which was for one hour earlier this summer.
Worst customer service
Worst customer service
Called to restore a line , the employee told me it was gonna cost $15 and another $8 for an upgrade so I can have another extension. Notified me that I was gonna get charged twice which was ok with me , everything was fine until I hung up the phone and got charged another $20.
I called them back and like always I was on hold for about 15/20 minutes while I was emailing them . I’ve got a response by email stating that I was legitimately charged for everything and for me to look at my billing in the app , but when I looked at it it was written that I was charged for two lines at $17.95 ,for each line which equal to $36 and what was still less than what they charged me. Finally the rep picked the phone up and tried to explain to me that all the charges were legitimate and he listened to the whole conversation was recorded to what I replied that if you were listening the previous rep specifically told me I was only getting charged twice $15 and $8 because if she would tell me I was getting charged $20 more I wouldn’t authorize it. After every question the rep kept putting me on hold for 5 minutes. Long story short I spent about 2 hours on the phone with all these people just to partially cancel the two line thing .
Be careful when you deal with these guys
Over all the app works ok I been with them for about 5 years it’s just they always lie to get more money out of you which I do not like
Ps i haven’t gotten my refund yet
Date of experience: July 20, 2023
Reply from Line2
Hello Consumer - We appreciate the 5-star review!
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