ModivCare (formerly known as LogistiCare) became the state’s medical transportation broker in July 2009 and is now responsible for arranging through its provider network: upper-mode non-emergent Mobility Assistance Vehicles (MAVs), Ambulance service and lower-mode, livery service for Medicaid recipients in all counties. 

Staff at the Division of Medical Assistance and Health Services (DMAHS) understands the critical role of transportation for its clients that require regular physician visits for chronic illnesses. Therefore, ModivCare's transport schedules are closely monitored to ensure that the needs of clients are properly managed. 

It is important that ModivCare be made aware if clients or physicians are encountering problems with a specific transportation provider. This will allow their quality assurance staff to resolve the situation. 

If a network provider consistently does not meet the requirements of safe and reliable transportation services, DMAHS will work with ModivCare to find an appropriate alternative. 

Members and Families - 3 ways to Book A Ride 

NJ Reservation Lines:

• Amerigroup/DMAS: 1-866-527-9933
• Humana National Medicare (MCR): 1-866-588-5122
• New Jersey Medicaid: 1-866-527-9933
• If your ride is late or doesn’t show, call ‘Where’s my Ride?’ at 1-866-527-9934  or tell them through their web form 

To file a complaint about your transportation provider with ModivCare, call 1-866-333-1735.

Community Services	Basic Needs / Assistance Transportation Family & Support Services Family Support
Health Services	Medical Health / Wellness / Nutrition Medical / Health Needs

Last Updated: 01/17/23