IMPORTANT

We're aware that some customers are experiencing technical difficulties with their new online account. We're working to fix these issues. We won't charge late fees or interest and we have paused shutoffs for nonpayment. Our call center is ready to help you complete most transactions that can normally be done online. Call 1-877-660-6789 for assistance. To pay by phone please call 1-877-704-8470. We appreciate your patience.

Pay by phone: Have you logged in to pay your bill with your bank account (ACH) at least twice this year? If you're having trouble paying online, you can pay by phone. For payments made by phone from 6/9-6/14, we'll credit your account for the transaction fee within 30 days. Pay by phone: 1-877-704-8470.  

REACH can help more customers

PG&E committed $50 million to support past-due customers

More customers can qualify for bill savings

The Family Electric Rate Assistance (FERA) program now offers an 18% discount for 1 and 2 person households that meet income guidelines. Check if you qualify.

A montage of PG&E customers

Customers are talking and we’re addressing issues one by one

Balloons flying in the air

Celebrate graduations safely. Secure helium-filled metallic balloons with weights to prevent power outages

Two kids playing around the sprinklers

Seasonal energy checkup can help make the summer transition a breeze