Business ProfileforPlanNet Marketing

I booked a trip to ************ with travel agent *********************** /***** September for Nov 7, 2023 to Nov *******. The total trip cost was $6474.00. I paid $4512.00 before i decided i would not be able to attend the trip. I purchased cancel for no reason insurance from ***** for $299 so that intitles me to a refund. I notified ***** Aug ******* i would need to cancel. She told me my roommate would have to come up with additional funds and she would have to see how to handle it and that they have to contact the hotel and get back to her. She also said i would loose out on a lot of money if I could not go. None of this should even matter since i purchased insurance from her. ***** tried to tell me I did not purchase insurance through her but its all on my invoice. Several wks went buy without hearing anything from her. Oct 9 I reached out asking for a update on my refund and she said to check my credit card.I responded I used a couple different credit cards and nobody has any record of you refunding me my money. on Oct 12 she responded I will send you a screen shot when I land. I never received a screenshot. Since then I have sent her a few message and have gotten no response. It is going on 3 months that I have been trying to get the refund I am owed, She can not scam people like this and keep peoples money.