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How to sign in
Overview
Changes to secure.sharefile.com have been made to require you to enter your account’s URL before entering credentials. If the account URL is https://mycompany.sharefile.com, enter mycompany. This change applies to web browsers and all ShareFile and Citrix Files applications.
Sign into ShareFile
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Open your browser.
-
Type
https://secure.sharefile.com. -
Type your account URL (enter
mycompanyformycompany.sharefile.com).
The login page displays.
-
After the account signin page appears, sign in with your credentials.
Note:
When users set up ShareFile applications for the first time or sign out of an existing tool, they are required to enter their account’s URL before entering their credentials.
Sign in
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Launch the application or click the ShareFile icon in the notification area or the menu bar.
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Type your account URL (
mycompanyformycompany.sharefile.com). -
Sign in with your credentials.
FAQ
I don’t Know my Account URL?
If you don’t know your signin URL, select Don’t Know your Account URL?. This directs you to a page to enter your email address. You receive an email with a list of all the ShareFile accounts that your address is associated with.
What is a ShareFile account URL?
Every ShareFile account has its own unique web address for user signin. If your signin URL is https://mycompany.sharefile.com, enter mycompany.
Why do I need to know the account URL to sign in?
We have made updates to sign in to sharefile.com to better protect your account and align with best practices.
Why did I not receive an email when I clicked Don’t Know your Account URL?
The Account Subdomain Confirmation email is sent by support@sharefile.com. Add support@sharefile.com to the trusted senders list in your email application. Note that automated emails are flagged as spam or go to your junk folder, please check these locations for the “Account Subdomain Confirmation” email. For more information about ShareFile notifications, see ShareFile Email notifications IPs.
How do I sign in to Citrix Files if I do not know my account’s URL?
Click Don’t Know your Account URL? and enter your email address associated with your account. You will receive an email titled “Account Subdomain Confirmation,” If the sign in URL is https://mycompany.sharefile.com, the ShareFile account URL is mycompany. Copy and paste the account URL into the Citrix Files sign in pop-up window.
I received the Account Subdomain Confirmation email, why am I associated with so many accounts? Which one do I choose?
Any time you receive a file or an email, or sign in to a ShareFile account, our system associates your email with that account. Some accounts belong to your company or other accounts belong to companies you do business with.
Choose the account URL that closely matches the name of the account or business you recognize. You will need to know your password to sign in to the account you choose. You may have different passwords to the various accounts you may be associated with.
Suspicious Sign In Email
If a user signs in on a new device or from a suspicious location, they will receive an email notification. This email will contain sign in details such as operating system, IP address, location, date, and time. If the user does not recognize this information, we recommend to reset their password immediately. For more information, see: Threat detection alerts.
In this article
This Preview product documentation is Citrix Confidential.
You agree to hold this documentation confidential pursuant to the terms of your Citrix Beta/Tech Preview Agreement.
The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.
The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions.
If you do not agree, select I DO NOT AGREE to exit.