Contact eSalon Customer Service
eSalon Phone Numbers and Emails
Toll-Free Number:
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(866) 550-2424USA (English)
Customer Service:
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(855) 980-5828Canada
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(855) 550-2611USA (Español)
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+61 180 056 0848Australia
eSalon Emails:
eSalon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call eSalon is 8665502424. 86% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eSalon may ask you for the following information to identify you as a customer: phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call eSalon is 8665502424. 86% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eSalon may ask you for the following information to identify you as a customer: phone number or first and last name.
People call eSalon mainly because of activation/ cancellation, product/ service, shipping and delivery.
40% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact eSalon is help@esalon.com. 92% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
eSalon Website:
eSalon Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday-Friday, 8am-6pm PT or Saturday, 9am-5pm PT
How Good is eSalon's Customer Service?
Summary of eSalon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eSalon?
Activation/ Cancellation Question:
- “Canceling my subscription”
- “Cancel”
- “Cancel april 6 order”
Product/ Service Question:
- “I didn't order a new order and they charged me without I ordered”
- “Submit another order and adjust color”
- “Place order every four weeks of the same product I received a week ago”
Shipping and Delivery Question:
- “To arrange a delivery”
- “Ordered not received”
- “My package was open and used sent to the wrong apt”
Request for Information Question:
- “Help with my hair & my current health”
- “To get help with my order!!!!!”
- “Checking delivery of hair color”
Return/ Replace Question:
- “Return to sender package”
- “Returned”
- “Want to restart my plan but i need to change and readjust my formula”
Payments and Charges Question:
- “Did not authorize recurring payments”
- “Chargers”
- “Charges not authorized”
Refund Question:
- “My last batch of colour was quite off. It was more blond than dark brown and didn't cover the gray as normal. First time this has ever happened. Maybe the developer was off? Can you please refund and urgently replace as need so I can redo? Thanks!”
- “Stop order / refund”
- “Refund”
Account Question:
- “Trying to ket them know that i have the money in my chine acct for my haie dye”
- “Over subscription”
- “Need to change my email in this account”
Cards Question:
- “Give u credit card number for my orders”
- “Updated credit card info Need shipment set”
Staff Question:
- “Customer service”
Website/ Application Question:
- “Website”
Employment Question:
- “Will not 1st qqw2qwwq r4”
Other Question:
- “My color is wrong”
- “I was asked to call.”
- “I need to speak to someone”
About
eSalon specializes in custom formulated hair color and doesn't pre-make anything. In other words, your color is made especially for you. To date the company has created 150,000+ unique formulations and has won the Allure Best of Beauty Award for Best Home Hair Color four years in a row. In addition to hair color, eSalon also offers a full range of hair care products designed to preserve your color and keep your hair vibrant.
Their Support Team is available to help Monday – Friday from 8 am to 6 pm, Pacific Time.
eSalon accepts Visa, Discover, MasterCard and American Express and ships to the United States, Canada, United Kingdom and many European Union countries.
If you are not completely satisfied with your eSalon products, at your choice, they will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items. The company will issue a refund only for unused products returned within 30 days of the purchase date.
The company was founded in 2010 and is headquartered in El Segundo, California, United States of America.
eSalon is ranked 171 out of 1768 in Cosmetics and Personal Care category
USA, Worldwide
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