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Otter.ai Reviews & Product Details

Otter.ai Overview

What is Otter.ai?

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023.

Otter.ai Details
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English, French, Spanish
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Product Description
Otter.ai creates technologies and products that make information from important voice conversations instantly accessible and actionable.

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Description

With over 1 billion meetings captured, Otter.ai is the world’s leading AI Meeting Assistant. It provides teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings. Otter AI Chat turns meetings into accessible and actionable information that can be shared across teams and organizations to increase collaboration and productivity.

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303 Otter.ai Reviews

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303 Otter.ai Reviews
4.3 out of 5
303 Otter.ai Reviews
4.3 out of 5

Otter.ai Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SM
Marketing Assitant
Information Technology and Services
Mid-Market (51-1000 emp.)
"Most seamless transscripting tool"
What do you like best about Otter.ai?

1. Easy to create accurate transcripts for Videos

2. The AI Notetaker can join zoom calls to take notes and keep track of minutes of meetings. it is also very easy to integrate with Zoom.

3. With Otter, you can export the transcripts in multiple formats as per your requirements.

4. The UI is very simple and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

1. The accuracy of the transcripts might vary depending on the accent of the speaker.

2. Without the paid version, you are restricted in terms of how many hours of recording you can transcribe.

3. While exporting the transcript in .srt format, the line spacing gets messed up in certain occasions. Review collected by and hosted on G2.com.

MB
Estimating Coordnator
Small-Business (50 or fewer emp.)
"I Absolutely LOVE Otter AI!!"
What do you like best about Otter.ai?

I like the summary section. I like how Otter AI goes through the entire meeting transcript and summarizes all the key talking points and if there is anything not listed you can edit the summary section to add it. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The audio recording could be improved in terms of voice recognition. As well as automatically labeling speakers after the user tags the original speaker. Review collected by and hosted on G2.com.

VK
Senior Exhibit Consultant
Mid-Market (51-1000 emp.)
"My own personal notetaker saves me so much time!"
What do you like best about Otter.ai?

Love the summaries, how they are editable, and how I can use the sidebar to create a follow up email starter based on the summary of details. It saves SO MUCH TIME. I love that all the notes are searchable on the website and easy to search through. Easy to schedule Otter joining my meetings at the beginning of the week. Easy to share the notes with my team. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I don't like that it constantly is sending invites to people, and that I can't see all the people who have joined within my organization in the workspace.

Can't figure out why we can't integrate with our HubSpot and haven't had time to focus on that. Review collected by and hosted on G2.com.

ND
Salesforce Architect
Mid-Market (51-1000 emp.)
"Very helpful assistant"
What do you like best about Otter.ai?

It's able to capture all the meeting information and summarize them per meeting, and set a to do list at the beginning of the week.

Pros:

Ease of use

Ease of integration

Good AI

The free trial gives you an idea of it's features Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

None so far. I don't have a significant issue to raise. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"Disappointment piled on disappointment"
What do you like best about Otter.ai?

It was very easy to sign up and they made it very easy to take my payment. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

There is nothing redeeming at all about this product when compared to the others out there. The transcription was poor. I had no confidence in the summaries. It did a poor job of capturing anything beyond the most simple words. The user experience for my calendar was poor. It would add Otter to everything, even stuff I didn't want to record, and then spam me with emails about recording the meetings I didn't want to record.

And then when I asked for a refund, they wouldn't give me even a partial refund. My fault for paying for a year in advance based on the reviews I saw - further proof that positive reviews are not to be given much weight. Review collected by and hosted on G2.com.

HK
Transcriber
Writing and Editing
Small-Business (50 or fewer emp.)
"Otter Premium Version Review"
What do you like best about Otter.ai?

Otter.ai is a great AI tool to transcribe audios and videos. Premium version is great, as it allows you to upload more audio minutes. Best part is the time stamping and accuacy of it. I have been using the premium version for a long time now and recent upgrade in which AI helps you to extract required information from the conversation is extremely helpful. Exporting in different formats makes it quite easy to acquire the desired output. Dashboard is easy to use and it seems very welcoming to new users as well. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I am overall satified but I would say that it can improve in terms of speaker identification and it ocassionaly gets clunky while editing. I understand that it is working in real-time and saving the information but you can't make mistakes as it has built in auto save option and you can't undo if you save and close the file, which is quite disturbing. Customer support might feel bit slow sometimes, even for the premium members, however Otter.ai is generally so realiable that you likely won't need assistance often. Review collected by and hosted on G2.com.

AJ
Human Resources Manager
Retail
Mid-Market (51-1000 emp.)
"Impeccable Note taking App"
What do you like best about Otter.ai?

First I used to take hand written notes or use to listen the recordings of the meetings for creating MOM, but not anymore. Recently I came across Otter.ai through one of my colleague and since then my workload reagrding MOM and all has become very easy.It takes the whole points and at the end gives you a short summary regarding the whole meeting. ANd it was very easy to integrate and implemnet in my team. We use it in all the meetings for the notes. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

If anyonre is not a premium member then they will only have limited monthly minitues of the Otter.ai Notetaker which is a backdraw of it. Review collected by and hosted on G2.com.

TH
CMO
Small-Business (50 or fewer emp.)
"A lifesaver for notes and follow ups during meetings"
What do you like best about Otter.ai?

My favorite thing about Otter is that I can pay full attention to those I'm connecting with on a call, without having to continuously take notes. Conversations can become more free-flowing, I can ask more questions and find out a lot more information, because I know that Otter will take notes and record an audio transcript. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

There really aren't too many downsides with Otter, and I can see it's only going to get better as the tech evolves.

Currently, I guess the thing that could be improved is the section within the notes about rhw action points. Sometimes it misses them, so I need to review the part of the conversation to get the full action point. Review collected by and hosted on G2.com.

KV
Director of Growth (SEO)
Mid-Market (51-1000 emp.)
"Best tool to level up your sales strategy"
What do you like best about Otter.ai?

- Summarize calls with key insights, action items & responsibilities

- Record meetings so you can easily share post-call notes, distribute them with other team members & ensure alignment

- If you can't attend a call, you can send your Otter who will provide you with the key takeaways and next steps

- In your settings, you can let Otter know how you want your call notes to be organized and the key insights you want notes around.

- If you forget what was discussed on a call, you always have your Otter recording to go back to. You can listen to it at 1.5x or 2x speed to save time or just read the notes. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The only critique, which is minor and I had to dig deeply to get to it, is that on a rare occasion, Otter will mishear a name or word. However, you can then edit the transcript. Review collected by and hosted on G2.com.

AK
Co-founder
Small-Business (50 or fewer emp.)
"Easiest transcription tool to use, and the AI features get better every day"
What do you like best about Otter.ai?

- super easy zoom and google cal integration

- automatically joins and transcribes

- live transcription view is awesome

- auto captures images when screens are shared / changed in the call - so transcripts have context

- AI takeaways feature is excellent

- setting it up is as easy as enabling an integration

- handles the volume great - we use it for at least 10 calls every day Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

- not as full featured as Gong on the AI side, but price is better

- customer support is not super responsive Review collected by and hosted on G2.com.

Otter.ai