Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Threadbeast subscription in the month of October. After receiving the first shipment, I was unsatisfied with the product. After not being able to find a cancel option on the website I let the next shipment come despite my dissappointment. On 11/29/24 I emailed threadbeast to cancel the subscription and inform them no further charges to my credit card was authorized. Threadbeast insisted I allow the next shipment to come despite that no product had been processed or shipped yet and I refused.I lost my credit card around that time and had it replaced with my service provider (********). Threadbeast was unable to process the charge due to me having a new credit card. After multiple attempts to request my new card information, which I never provided....threadbeast somehow obtain my new credit card information without my consent and processed the charge. I have still not received a refund or the product. Not only did threadbeast exhbit predatory practices by not processing my cancellation request but they went above and beyond to retrieve my credit card information without my consent.

  Business Response

  Date: 03/25/2025

  Hi Austin, 

  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we are fully committed to addressing your concerns in a prompt and effective manner.

  After thoroughly reviewing your case, we can confirm that you initially requested to cancel your subscription on November 29th, 2024, at 1:51 PM via the email address under ******************** At that time, we informed you that your cancellation request was unfortunately outside our standard cancellation window, as outlined in our terms and conditions, which all members agree to upon sign-up. Specifically, our policy allows for cancellations within 7 days of receiving the last package. As your November package was delivered on November 14th, the cancellation window closed on November 21st.

  Regarding the disputed charge for the December shipment, we were unable to process the shipment while the dispute was active on your account. However, now that the dispute has been resolved and the funds for the December package have been returned to us, we have issued your refund for the December charge. You should see the refund reflected in your account within 3-6 business days.

  We genuinely regret that your experience did not meet your expectations, and we take your concerns seriously. Please know that we are constantly reviewing our processes to ensure a better experience for all of our members.

  If you have any additional questions, please dont hesitate to reach out.

  Best, 
  The ThreadBeast Team

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 31st paid for and Essential plus package and was dissatisfied with the product. I emailed them to cancel my subscription and they put me through a string of various calls and call backs to that delayed the timing past the 7 day window they have created for cancellation after a purchase I have been trying to cancel for 3 months and been forced to continue to pay for the product as they do not make it easy to stop the subscription. I know this window is unlawful and anti consumer and I shouldn't be forced to continue to pay a subscription and additional product that I am dissatisfied with to cancel!

  Business Response

  Date: 03/25/2025

  Hi *******, 

  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly important to us, and we are committed to addressing your concerns promptly and effectively.

  After reviewing your case, we can confirm that you first reached out to cancel your subscription on October 31st, 2024, at 2:28 PM. At that time, we informed you that your request fell outside our standard cancellation window, which, as outlined in our terms and conditions, allows members to cancel within 7 days of receiving their last package. Since your most recent package was delivered on October 3rd, the cancellation window closed on October 10th.

  Following the processing of your November charge on November 23rd, 2024, your account was scheduled for cancellation before any additional charges while our billing team reviewed your request. However, on December 6th, you spoke with a representative and agreed to continue your subscription for another package. Your December package was delivered on January 6th, 2025. 

  We did not hear from you again until January 23rd, 2025 when you submitted a Membership Change Form requesting cancellation after being charged that same day. Then, on February 5th, 2025 another Membership Change Form was submitted requesting a pause on the account, which was confirmed via email. We can confirm that your account has not been charged since January 23rd, 2025 and is now fully canceled.

  We understand your frustration and want to offer a fair resolution. As a goodwill gesture, were happy to process a refund for your January 23rd order upon receiving the package in its original condition. If youd like to proceed, please contact us at ************************************* and we will provide you with a prepaid return label. We truly appreciate your feedback and hope this resolution helps improve your experience. If you have any further questions or concerns, please dont hesitate to reach out.

  Best Regards, 
  The ThreadBeast Team

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to ****** this subscription since December 18, 2024. They have continued to resist the cancellation and keep offering to push back the cancellation. I have repeatedly submitted cancellation request forms, emails, and phone calls. The response is to push back the cancellation a few weeks. I have not bee able to get someone on the phone to speak to an agent about this. On another note, the clothing that was sent was not cute. It is not a good subscription based company in any way. The clothes are are not in style and the subscription "policy" is impossible to get out of. DO NOT SUBSCRIBE TO THREADBEAST!

  Business Response

  Date: 02/28/2025

  Hi *****, 

  We sincerely apologize for any frustration or inconvenience youve experienced with ThreadBeast. Your feedback is important to us, and we are committed to addressing your concerns transparently and effectively.
  
  After thoroughly reviewing your case, we found that you initially reached out to cancel your subscription on December 19, 2024, via an email exchange with one of our representatives. During your conversation that same day, you agreed to keep your account active while awaiting your first package. A confirmation email was then sent outlining your account status, next billing date, and our cancellation policy.
  
  On December 28, 2024, we received an exchange request from you, and we promptly provided a prepaid shipping label for the exchange. Per our exchange policy, complimentary exchanges are available once every six payments for active members. To accommodate your request, our representative temporarily paused your account until February 18, 2025, allowing time for the exchange before being charged again.
  
  After your exchange package was processed, you reached out again to request cancellation. During a subsequent phone conversation with one of our representatives, you agreed to remain a member for one final package with a 40% discount applied. Your next billing occurred on February 18, 2025, reflecting this discount.
  
  We can confirm that your account is now fully closed, and no further charges will be incurred. If there is anything else we can assist you with or if you have additional feedback, please dont hesitate to reach out. We appreciate your time and the opportunity to address your concerns.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is giving me the run around about canceling the account instead I have attempted to cancel though my account when I received the first packages. I got a second charge a few days ago and I googled how to cancel which was an email. Instead of canceling the account they attempted to contact me.

  Business Response

  Date: 02/28/2025

  Hi *****, 

  We sincerely apologize for any frustration or inconvenience you've experienced with ThreadBeast. Your feedback is important to us, and we want to ensure your concerns are addressed properly.

  Upon reviewing your case, we see that you initially requested to cancel your subscription via email on February 19, 2024, at 2:52 PM, after being charged for a second box. As outlined in our Terms and Conditions, which all members agree to at sign-up, ThreadBeast operates as a recurring subscription service, billing members monthly unless a cancellation request is made within the designated window. Specifically, members must cancel within seven days of receiving their last package to avoid future charges. 

  Your account was successfully canceled on February 25, 2025, and a confirmation email was sent to you by one of our representatives, so we can assure you that you won't be charged again. Additionally, as per our Terms and Conditions, we have a no-refund policy. However, as a gesture of goodwill, we are willing to offer a full refund for your February box, provided all items are returned to us in their original, unworn condition. If youd like to proceed with this, please contact us at ************************************ for further assistance.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clothing subscription from them and when I received my items one of the items was unraveling at the seams. I notified them of it and they said the only way they would replace the item was in my next subscription box. They won't send me a new item unless I make another purchase. I don't want to buy more stuff from them just to get the stuff I already paid for so I canceled my subscription. Now they are telling me I didn't cancel in time and are trying to charge me again anyways. They havnt shipped my box and I canceled the day I found the ripped seam. I want my damaged item and for them to stop trying to charge my card

  Business Response

  Date: 01/31/2025

  Hi ****,

  We sincerely appreciate you reaching out and regret any frustration youve experienced. We take quality concerns seriously, and we apologize for any inconvenience caused by this experience.

  Upon reviewing your account, we can confirm that your subscription has been canceled, and you will not be charged moving forward. Additionally, weve set up a replacement package for you, which is scheduled to ship within the next few business days to ensure you receive a suitable replacement for the damaged item.

  If you have any further questions or need additional assistance, please dont hesitate to reach out to us at ************************************* We appreciate your patience and the opportunity to make this right.

  The ThreadBeast Team

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting the company on several different occasions to cancel. Rather than trying to cancel, they would tell me Im not eligible, even when I met the qualifications to cancel. I was also told that someone would be calling me, and received no phone call. I woke up to a nearly $140 charge on my card, which has overdrafted my bank account, around the holidays too.

  Business Response

  Date: 02/07/2025

  Hi Cheyton, 

  We sincerely apologize for any frustration and inconvenience youve experienced with ThreadBeast. Your feedback is important to us, and we appreciate the opportunity to address your concerns.

  After reviewing your account, we see that you submitted a Cancellation Form on September 22, 2024. On September 24, 2024, you spoke with one of our representatives and agreed to pause your account until December 31, 2024. When you reached out again on November 29, 2024, we informed you that your request was outside the standard cancellation window outlined in our Terms & Conditions, which all members agree to at signup. This policy allows cancellations within seven days of receiving the last package and states that refunds are not permitted.

  Once your December payment processed, we proceeded with your request to cancel, and your account has since been cancelled, and you will not be charged going forward. However, as a gesture of goodwill, we are happy to offer a full refund for your December box if you return all unworn items. If youd like to proceed, please reach out to us at ************************************* and well assist you with the return process. We appreciate your time and hope to resolve this matter to your satisfaction. Please dont hesitate to reach out if you have any further questions.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the Better Business Bureau,I am writing to file a formal complaint against Threadbeast, a subscription-based clothing company, due to their unfair and obstructive cancellation policies. These policies appear designed to exploit customers and make cancellation unnecessarily ************** are the issues I have encountered:Unreasonable Cancellation Window: Threadbeast only allows cancellations within a narrow 7-day window after receiving a package. This policy forces customers to pay for another package before canceling, regardless of dissatisfaction with incorrect orders, poor fit, or other issues.Mandatory Phone Call for Cancellation: Even if customers comply with the ***** window, they must complete the process through a phone call from Threadbeast. Customers cannot initiate this call and must wait for Threadbeast to contact them at their convenience. This process is inefficient and seems designed to deter cancellations.Lack of Customer Support: Despite issues with clothing or service, such as incorrect items or poor fit, Threadbeasts policies show little concern for customer satisfaction. Their rigid cancellation process reflects this disregard.These practices are not only inconvenient but also appear malicious, creating unnecessary hurdles for customers and trapping them into paying for additional unwanted packages.I respectfully request the BBBs assistance in addressing this matter. Threadbeast should revise their policies to allow reasonable and straightforward cancellations, such as through an online portal or a simple customer-initiated phone call.Thank you for your attention. Please contact me if you need further information.Sincerely,******* Ping

  Business Response

  Date: 02/07/2025

  Hi *******, 

  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively. After reviewing your case, it appears that you first reached out to cancel on December 28th, 2024. At this point, you were sent a cancellation form and your account was set to automatically cancel before any additional charges incase we weren't able to connect with you over the phone, which allows us to streamline our cancellation process and ensure speedy turn arounds.
  
  You also mentioned dissatisfaction with the items you received, and we offered a free replacement box, which was delivered on January 6th, 2025.Your account was formally closed on January 7th, 2025 and as of today, your account remains closed and you will not be charged further.

  Best,
  ThreadBeast Team
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Threadbeast with an intriguing offer. I clicked the link to see what it was about. Because I had previously had an account with them my credit card information was still on file. After clicking the link in the email my card was automatically charged and my subscription was restarted. I immediately reached out to threadbeast to cancel the order and requested a refund. They emailed me back roughly 16 hours later to explain they would not offer a refund nor would they cancel my order because it is what I signed up for. I made no selection and have no clue what I will be receiving.

  Business Response

  Date: 01/31/2025

  Hi *****,

  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.
  
  After reviewing your account, we found that while your subscription was initially canceled, it was later reactivated when you redeemed an email offer on December 18, 2024. This offer requires confirmation on a separate landing page, which was selected. 

  You reached out to our support team on December 18, 2024, requesting to close out your account and refund the placed order. Our support team shared that upon our Terms and Conditions, which every member agrees to at the time of signup, that once an order is placed we are unable to offer a refund for the charge or cancel placed orders. To provide some background, once your order is placed, our team immediately begins to process that order. Since then, we see your account was cancelled on January 9th, 2025 after speaking with our support team. 

  We are committed to a positive customer experience and for this reason we'd be more than happy to provide you with a refund on your most recent order if you reach back out to us at ************************************ so that we can provide you with a label to return the box. 

  We hope that this resolution is sufficient to turn this experience around and consider you returning in the future!
  
  The ThreadBeast Team

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22709815
  
  I am rejecting this response because: Id rather not go back to their website. I did click a button in an email but there were no confirmation links or subsequent buttons clicked. I do not trust their site as I feel that it is predatory. The offer of a full refund now, 2 months and a BBB complaint later, is a bit ridiculous. Why was I denied a full refund the day I reached out? Within minutes of being charged? At this point, I will not be doing business with Threadbeast nor will I give them my credit card information. ***, I was informed that I would get a call back from a member of leadership but that never happened. Id also love to have confirmation that they no longer have my credit card information on file. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/13/2025

  Hi *****, 

  We sincerely apologize for any frustration and inconvenience youve experienced. We truly appreciate your feedback and understand your concerns.

  We understand that you reached out to our support team by email the same day requesting to cancel your order. While our standard policy, as outlined in our Terms and Conditions, states that we are unable to cancel an order once it has been placed, we recognize that this experience has been frustrating for you. We can confirm your account was fully canceled on January 9, 2025, after speaking with our team over the phone. 

  Additionally, we sincerely apologize that you did not receive a follow-up call from a manager as expected. We are addressing this internally to ensure better communication moving forward.

  Regarding your payment information, we want to confirm that your card information has been completely removed from our system. We appreciate the opportunity to address your concerns. Please let us know if theres anything else we can clarify.

  Best,
  The ThreadBeast Team

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional gift card worth $150. I purchased a subscription for $150 with the gift card. I was then charged $150 in my account.I want a full refund of the $150 and to cancel my subscription.

  Business Response

  Date: 01/07/2025

  Hi there,
  
  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.
  
  After reviewing your account, it looks like we resolved this issue by refunding your charge minus a processing fee. Let us know if there is anything else we can do to support you by reaching out at **************************************************************
  
  Best,
  The ThreadBeast Team
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve an issue with my account for quite some time now, but I am extremely frustrated by the lack of resolution. Ive contacted your team multiple times via email and phone to cancel my subscription. Ive communicated with ******* and *****, who both assured me that my account was canceled within the 7-day window. Most recently, ******* confirmed that my account was closed and even provided a 50% refund.However, despite these assurances, I was charged again today, and my subscription appears to have been reactivated. The customer portal previously reflected that my account was canceled, so this is deeply concerning. When I attempt to call customer service, the line only states that all representatives are busy, making it impossible to speak with someone directly.This experience has been incredibly frustrating and unacceptable. I am at my breaking point and strongly believe this is not how any company should operate. I urge you to resolve this matter immediately by canceling my account permanently and refunding the recent charge.

  Business Response

  Date: 12/12/2024

  Hi *****
  
  Thank you for bringing your concerns to our attention. We truly regret the frustration and inconvenience youve experienced, and we want to assure you that your concerns are taken seriously.
  
  Upon reviewing your account, we found that while your subscription was initially canceled, it was later reactivated when you redeemed an email offer. We understand how this could have caused confusion, and we apologize for any miscommunication regarding your account status. As of now, your subscription has been canceled once more.
  
  Regarding the recent charge, our terms and conditions state that we cannot cancel a placed order once processing begins, as we immediately start curating and preparing the box.
  
  We deeply value your feedback and will use it to improve our processes and communication. If you have any additional questions or need further assistance, please dont hesitate to reach out.
  
  Sincerely,
  The ThreadBeast Team