Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a charge on my account in the amount of $165.03 made by ThreadBeast. The charge was processed after I submitted a cancellation request and followed the companys procedures to discontinue my subscription.On May 10th, 2025, I completed the ThreadBeast membership change form requesting cancellation of my subscription. I also exchanged several emails with their support team in which I reiterated my request to cancel my account and return the most recent box, which remained unopened and unused.ThreadBeast acknowledged receipt of my cancellation request and stated that someone from their billing department would follow up by phone. However, I never received a call. Despite this, I later discovered that they processed a charge of $165.03 on my account without my authorization, in direct contradiction to my expressed intent to cancel.This charge was unauthorized, and I am requesting a full refund for the amount of $165.03. Additionally, I am still willing to return the unopened box if a prepaid return label is provided.Attached are copies of the emails exchanged with ThreadBeast, proof of cancellation submission, and the receipt of the charge.I ask that this dispute be investigated and the charge reversed as soon as possible. Please let me know if further documentation is required.

  Business Response

  Date: 05/13/2025

  Hi *****, 

  Thank you for reaching out, and we sincerely apologize for the frustration this situation has caused. We appreciate you taking the time to share your experience and the opportunity to make things right.

  Upon reviewing your account, we can confirm that your most recent package was delivered on ***** 21st, 2025. As outlined in our Terms and Conditions, customers have 7 days from the delivery date to request cancellation before the next billing cycle which made ***** 28th, 2025, the deadline to cancel prior to the May charge.

  Your cancellation request was submitted on May 10th, 2025, which was also your scheduled billing date. Since the cancellation request came in after the 7-day window had closed, the renewal and charge were processed as scheduled. One of our team members followed up to confirm that, per our no-refund policy, we typically dont issue refunds for processed packages, but we'd be happy to assist with an exchange on your ***** package.

  We'd be happy to offer you a refund with a $20 processing fee on your ***** package if you return all the items sent in original condition, as a one-time courtesy. If you would like to proceed with the return of your ***** package for the refund minus the $20 processing fee, let us know at **************************************************************, and well provide the return instructions. 

  That said, as a gesture of goodwill, weve issued a full refund for the May 10th charge. You can expect the funds to be returned to your original payment method within 36 business days. Additionally, your account has been canceled, and no further charges will occur.

  We appreciate your patience and hope this helps resolve the matter. Please let us know how youd like to proceed.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Threadbeast is trying to charge me a 150 for a 4th package which does not make since due to my mother for Christmas of 2024 buying me a 3 premium package deal. I received my 3 and that should have been the end. Never did I put my debit card number on threadbeast nor was I ever charged from there due to the gift card that was provided by my mother that paid for the 3 packages. I was under the presumuption That it was paid for by my gift card rather than my debit card that I would not be further charged after the 3 packages. It was not made clear I would still be charged even with a gift card. In fact it was never made clear to me how they managed to charge me to my debit card unless ***** Pay gives them my card. I think I should not have to be charged another package. Especially if I havent even received it, I dont see why it would not be just canceled. I have recently lost funding for my job due to the ***** administration at my college. I have one stipend coming but not until June I believe. Not only I have to search for a new job now. Meaning I have no ability to pay off this 150 charge which I feel I do no deserve. Its a sly play on Threadbeast part to me. I mean no offense Im sure you guys will say hey we sent you an email saying to cancel before, I once again was under the impression I was not signed up for a subscription but just for a gift card use until it ran out which it did. Other subscriptions will just cancel your subscription and wont charge you or send you a reminder I wasnt given any. I have to offers. One you just stop trying to charge me the 150. Two I beg you wait until June for me to get my stipend to waste on you guys. If I sound frustrated Im sorry but Im a struggling college student. And I usually have money, I never thought Id lose my job. Not trying to give a sob story Im just saying this is the situation Im in. All the best

  Business Response

  Date: 05/13/2025

  Hi Tyrese, 

  We sincerely apologize for the frustration and confusion this situation has caused. At ThreadBeast, we take customer concerns seriously, and we truly appreciate you bringing this to our attention.

  After reviewing your account, we found that your request to cancel was submitted on March 31st, 2025. As outlined in our Terms and Conditions (which all customers agree to at sign-up), ******************** subscriptions are recurring and require cancellation within 7 days of receiving your most recent package. In your case, the third package was delivered on March 6th, which placed the cancellation deadline on March 13th. This policy is in place because we begin preparing and allocating product for your next box shortly after the window closes.

  Because your request came in after this window, your account was automatically set to renew, and a new billing cycle began on March 25th, 2025. Since the charge was unsuccessful, your account was past due.

  As a gesture of goodwill, we've waived the cancellation policy in this case and have closed your account, so you wont be billed moving forward. We hope this helps resolve the matter, and we wish you all the best.

  Best, 

  The ThreadBeast Team

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I truly appreciate the response and sincerity. Therefore in the future once I return to work I will return the favor and once again buy from Threadbeast 
  
  Sincerely,
  
  Tyrese Battle

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/2025 I requested a cancellation to my ThreadBeast subscription. At that time, I was informed that my I was outside of the "cancellation window" and was not able to cancel my subscription. I continued to express my desire to cancel after my final order was received, and did not receive a response from the company until I was charged again for the month of March. I continued to express my desire to cancel and was continually told that I could not do so. On 4/19/2025 I sent an official cease and desist order to the company after they continued to attempt to charge my card for April. I was bounced back and forth between 4 different customer service representatives who were giving me generic, seemingly AI generated responses and not addressing my concerns. They once again charged my card on 4/24/2025 after 50+ unsuccessful attempts and 20+ emails. This business is unscrupulous and forcing people to pay for products they don't want.

  Business Response

  Date: 05/06/2025

  Hi Zac,

  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.

  After reviewing the account, we see back in February, an exchange was accepted, but we didn't receive the completed Exchange Form needed to move forward. On March 22, 2025, we received your cancellation request, but at that point, the account was already past due and hadnt been charged in the month of March. Some options were shared to update the billing date or switch to a smaller plan, but we didnt get a confirmation to move ahead.

  On April 24, 2025, the past due charge was successfully processed. That charge was fully refunded the same day, and the account has since been canceled. We totally understand how frustrating the back-and-forth mustve felt, and this situation is being reviewed so we can improve how things are handled in the future!

  Best,
  The ThreadBeast Team

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ************************ (***) has implemented a "click to cancel" rule to make it easier for consumers to cancel recurring subscriptions. I went onto the Threadbeasts website and there was no where to cancel my subscription so I searched through there website and I finally found a phone number I was able to call to get my subscription canceled but since the payment was pending I had to pay $60 to get it canceled. I intentionally kept money off of the card till I was able to find a way to get it canceled. But I was inevitably forced to pay to cancel and it says that they cannot mislead consumers about the terms of the subscription.

  Business Response

  Date: 04/24/2025

  Hi ******, 

  We sincerely apologize for any frustration or inconvenience youve experienced with ThreadBeast. Your feedback is important to us, and we take concerns like yours seriously.

  Upon reviewing your case, our records show that you contacted us on ***** 15, 2025, to request a cancellation of your subscription. At that time, we informed you that this request fell outside of the standard cancellation window, as outlined in our Terms and Conditions. These terms, which all members agree to at sign-up, allow cancellations within 7 days of receiving your most recent package. According to our records, your last box was delivered on March 22, 2025, which placed your cancellation request outside the eligible window.

  We also show that your final charge was processed on ***** 15, 2025, and your subscription was automatically canceled at that point. Your ***** package is currently in transit. That said, we understand your concerns and want to make this right. As a one-time courtesy, were happy to offer a refund upon return of the unopened ***** package. To proceed, please contact us at ************************************ for return instructions.

  We also want to assure you that were aware of the upcoming Click-to-Cancel legislation and are actively working to implement this feature ahead of the May 14th deadline.

  We hope this resolution reflects our genuine commitment to customer satisfaction. Thank you for the opportunity to address your concerns directly.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Threadbeast subscription in the month of October. After receiving the first shipment, I was unsatisfied with the product. After not being able to find a cancel option on the website I let the next shipment come despite my dissappointment. On 11/29/24 I emailed threadbeast to cancel the subscription and inform them no further charges to my credit card was authorized. Threadbeast insisted I allow the next shipment to come despite that no product had been processed or shipped yet and I refused.I lost my credit card around that time and had it replaced with my service provider (********). Threadbeast was unable to process the charge due to me having a new credit card. After multiple attempts to request my new card information, which I never provided....threadbeast somehow obtain my new credit card information without my consent and processed the charge. I have still not received a refund or the product. Not only did threadbeast exhbit predatory practices by not processing my cancellation request but they went above and beyond to retrieve my credit card information without my consent.

  Business Response

  Date: 03/25/2025

  Hi Austin, 

  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we are fully committed to addressing your concerns in a prompt and effective manner.

  After thoroughly reviewing your case, we can confirm that you initially requested to cancel your subscription on November 29th, 2024, at 1:51 PM via the email address under ******************** At that time, we informed you that your cancellation request was unfortunately outside our standard cancellation window, as outlined in our terms and conditions, which all members agree to upon sign-up. Specifically, our policy allows for cancellations within 7 days of receiving the last package. As your November package was delivered on November 14th, the cancellation window closed on November 21st.

  Regarding the disputed charge for the December shipment, we were unable to process the shipment while the dispute was active on your account. However, now that the dispute has been resolved and the funds for the December package have been returned to us, we have issued your refund for the December charge. You should see the refund reflected in your account within 3-6 business days.

  We genuinely regret that your experience did not meet your expectations, and we take your concerns seriously. Please know that we are constantly reviewing our processes to ensure a better experience for all of our members.

  If you have any additional questions, please dont hesitate to reach out.

  Best, 
  The ThreadBeast Team

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 31st paid for and Essential plus package and was dissatisfied with the product. I emailed them to cancel my subscription and they put me through a string of various calls and call backs to that delayed the timing past the 7 day window they have created for cancellation after a purchase I have been trying to cancel for 3 months and been forced to continue to pay for the product as they do not make it easy to stop the subscription. I know this window is unlawful and anti consumer and I shouldn't be forced to continue to pay a subscription and additional product that I am dissatisfied with to cancel!

  Business Response

  Date: 03/25/2025

  Hi *******, 

  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly important to us, and we are committed to addressing your concerns promptly and effectively.

  After reviewing your case, we can confirm that you first reached out to cancel your subscription on October 31st, 2024, at 2:28 PM. At that time, we informed you that your request fell outside our standard cancellation window, which, as outlined in our terms and conditions, allows members to cancel within 7 days of receiving their last package. Since your most recent package was delivered on October 3rd, the cancellation window closed on October 10th.

  Following the processing of your November charge on November 23rd, 2024, your account was scheduled for cancellation before any additional charges while our billing team reviewed your request. However, on December 6th, you spoke with a representative and agreed to continue your subscription for another package. Your December package was delivered on January 6th, 2025. 

  We did not hear from you again until January 23rd, 2025 when you submitted a Membership Change Form requesting cancellation after being charged that same day. Then, on February 5th, 2025 another Membership Change Form was submitted requesting a pause on the account, which was confirmed via email. We can confirm that your account has not been charged since January 23rd, 2025 and is now fully canceled.

  We understand your frustration and want to offer a fair resolution. As a goodwill gesture, were happy to process a refund for your January 23rd order upon receiving the package in its original condition. If youd like to proceed, please contact us at ************************************* and we will provide you with a prepaid return label. We truly appreciate your feedback and hope this resolution helps improve your experience. If you have any further questions or concerns, please dont hesitate to reach out.

  Best Regards, 
  The ThreadBeast Team

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to ****** this subscription since December 18, 2024. They have continued to resist the cancellation and keep offering to push back the cancellation. I have repeatedly submitted cancellation request forms, emails, and phone calls. The response is to push back the cancellation a few weeks. I have not bee able to get someone on the phone to speak to an agent about this. On another note, the clothing that was sent was not cute. It is not a good subscription based company in any way. The clothes are are not in style and the subscription "policy" is impossible to get out of. DO NOT SUBSCRIBE TO THREADBEAST!

  Business Response

  Date: 02/28/2025

  Hi *****, 

  We sincerely apologize for any frustration or inconvenience youve experienced with ThreadBeast. Your feedback is important to us, and we are committed to addressing your concerns transparently and effectively.
  
  After thoroughly reviewing your case, we found that you initially reached out to cancel your subscription on December 19, 2024, via an email exchange with one of our representatives. During your conversation that same day, you agreed to keep your account active while awaiting your first package. A confirmation email was then sent outlining your account status, next billing date, and our cancellation policy.
  
  On December 28, 2024, we received an exchange request from you, and we promptly provided a prepaid shipping label for the exchange. Per our exchange policy, complimentary exchanges are available once every six payments for active members. To accommodate your request, our representative temporarily paused your account until February 18, 2025, allowing time for the exchange before being charged again.
  
  After your exchange package was processed, you reached out again to request cancellation. During a subsequent phone conversation with one of our representatives, you agreed to remain a member for one final package with a 40% discount applied. Your next billing occurred on February 18, 2025, reflecting this discount.
  
  We can confirm that your account is now fully closed, and no further charges will be incurred. If there is anything else we can assist you with or if you have additional feedback, please dont hesitate to reach out. We appreciate your time and the opportunity to address your concerns.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is giving me the run around about canceling the account instead I have attempted to cancel though my account when I received the first packages. I got a second charge a few days ago and I googled how to cancel which was an email. Instead of canceling the account they attempted to contact me.

  Business Response

  Date: 02/28/2025

  Hi *****, 

  We sincerely apologize for any frustration or inconvenience you've experienced with ThreadBeast. Your feedback is important to us, and we want to ensure your concerns are addressed properly.

  Upon reviewing your case, we see that you initially requested to cancel your subscription via email on February 19, 2024, at 2:52 PM, after being charged for a second box. As outlined in our Terms and Conditions, which all members agree to at sign-up, ThreadBeast operates as a recurring subscription service, billing members monthly unless a cancellation request is made within the designated window. Specifically, members must cancel within seven days of receiving their last package to avoid future charges. 

  Your account was successfully canceled on February 25, 2025, and a confirmation email was sent to you by one of our representatives, so we can assure you that you won't be charged again. Additionally, as per our Terms and Conditions, we have a no-refund policy. However, as a gesture of goodwill, we are willing to offer a full refund for your February box, provided all items are returned to us in their original, unworn condition. If youd like to proceed with this, please contact us at ************************************ for further assistance.

  Best, 

  The ThreadBeast Team

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clothing subscription from them and when I received my items one of the items was unraveling at the seams. I notified them of it and they said the only way they would replace the item was in my next subscription box. They won't send me a new item unless I make another purchase. I don't want to buy more stuff from them just to get the stuff I already paid for so I canceled my subscription. Now they are telling me I didn't cancel in time and are trying to charge me again anyways. They havnt shipped my box and I canceled the day I found the ripped seam. I want my damaged item and for them to stop trying to charge my card

  Business Response

  Date: 01/31/2025

  Hi ****,

  We sincerely appreciate you reaching out and regret any frustration youve experienced. We take quality concerns seriously, and we apologize for any inconvenience caused by this experience.

  Upon reviewing your account, we can confirm that your subscription has been canceled, and you will not be charged moving forward. Additionally, weve set up a replacement package for you, which is scheduled to ship within the next few business days to ensure you receive a suitable replacement for the damaged item.

  If you have any further questions or need additional assistance, please dont hesitate to reach out to us at ************************************* We appreciate your patience and the opportunity to make this right.

  The ThreadBeast Team

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting the company on several different occasions to cancel. Rather than trying to cancel, they would tell me Im not eligible, even when I met the qualifications to cancel. I was also told that someone would be calling me, and received no phone call. I woke up to a nearly $140 charge on my card, which has overdrafted my bank account, around the holidays too.

  Business Response

  Date: 02/07/2025

  Hi Cheyton, 

  We sincerely apologize for any frustration and inconvenience youve experienced with ThreadBeast. Your feedback is important to us, and we appreciate the opportunity to address your concerns.

  After reviewing your account, we see that you submitted a Cancellation Form on September 22, 2024. On September 24, 2024, you spoke with one of our representatives and agreed to pause your account until December 31, 2024. When you reached out again on November 29, 2024, we informed you that your request was outside the standard cancellation window outlined in our Terms & Conditions, which all members agree to at signup. This policy allows cancellations within seven days of receiving the last package and states that refunds are not permitted.

  Once your December payment processed, we proceeded with your request to cancel, and your account has since been cancelled, and you will not be charged going forward. However, as a gesture of goodwill, we are happy to offer a full refund for your December box if you return all unworn items. If youd like to proceed, please reach out to us at ************************************* and well assist you with the return process. We appreciate your time and hope to resolve this matter to your satisfaction. Please dont hesitate to reach out if you have any further questions.

  Best, 

  The ThreadBeast Team