OWA 440 Login Timeout Error

Discussion:

(too old to reply)

Thomas Goodson

2010-01-06 05:29:24 UTC

Ok, I have performed a swing of SBS2003 onto a new virtual box (HyperV R2)
and almost everything is working great. The exception is OWA (exchange is
working for both internal and external clients (RPC/HTTP & POP3/SSL).

In OWA I simply get a "440 Login Timeout" message displayed immediately.
Much searching of the internet has turned up much on resetting the passwords
for IUSR_server and IWAM_server accounts and I have done this with no change
in the OWA problem (it did fix a minor issue with RWW, which now works
perfectly). While I don't think it is related, you should also see my
thread "It's BACK (expired certificate in SBS2003 install" if that might
have anything to do with this issue.

** Tom **

Thomas Goodson

2010-01-06 19:38:26 UTC

Permalink

Ok, a little bit more information here: This was working before we changed
network adapters and therefore had to reactivate SBS2003. I'm hoping that
someone here will have some other ideas than the password issues (which I've
check and checked and checked)
** Tom **

Post by Thomas Goodson
Ok, I have performed a swing of SBS2003 onto a new virtual box (HyperV R2)
and almost everything is working great. The exception is OWA (exchange is
working for both internal and external clients (RPC/HTTP & POP3/SSL).
In OWA I simply get a "440 Login Timeout" message displayed immediately.
Much searching of the internet has turned up much on resetting the
passwords for IUSR_server and IWAM_server accounts and I have done this
with no change in the OWA problem (it did fix a minor issue with RWW,
which now works perfectly). While I don't think it is related, you should
also see my thread "It's BACK (expired certificate in SBS2003 install" if
that might have anything to do with this issue.
** Tom **

Robbin Meng [MSFT]

2010-01-07 09:32:16 UTC

Permalink

Hello Tom,

Thanks for your post.

I am not sure if you have referred to the KB917686 and finished all the suggested 5 steps. If not, please go through the KB917686 and follow it step by step, since besides resetting the passwords for
IUSR_server and IWAM_server accounts there are still a few more settings to check, e.g. make sure IUSR_server and IWAM_server accounts are in the local Users group.

Error message when users try to log on to an Exchange Server 2003 organization by using Outlook Web Access: "440 Login Timeout"
http://support.microsoft.com/kb/917686

Moreover, please check the OWA virtual directory permission.

1) Open IIS
2) Expend Default web site
3) Right click on OWA virtual directory
4) Select Edit permission
5) Now select Security
6) Add authenticated users and give read access to it
7) Now users will be able to access the OWA, restart IIS service using "iisreset /noforce".

Hope this helps.

Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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Thomas Goodson

2010-01-09 21:29:33 UTC

Permalink

Yep, that's the article that I was working from and I completed all the
steps that it suggested. I'll log in and check the additional items that
you suggested just as soon as I reboot the system (it is running very slowly
right now for some reason.)

** Tom **

Post by Robbin Meng [MSFT]
Hello Tom,
Thanks for your post.
I am not sure if you have referred to the KB917686 and finished all the
suggested 5 steps. If not, please go through the KB917686 and follow it
step by step, since besides resetting the passwords for
IUSR_server and IWAM_server accounts there are still a few more settings
to check, e.g. make sure IUSR_server and IWAM_server accounts are in the
local Users group.
Error message when users try to log on to an Exchange Server 2003
organization by using Outlook Web Access: "440 Login Timeout"
http://support.microsoft.com/kb/917686
Moreover, please check the OWA virtual directory permission.
1) Open IIS
2) Expend Default web site
3) Right click on OWA virtual directory
4) Select Edit permission
5) Now select Security
6) Add authenticated users and give read access to it
7) Now users will be able to access the OWA, restart IIS service using "iisreset /noforce".
Hope this helps.
Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support
==================================================================
https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx
https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx
If you want to use a newsreader other than a web forum to access these newsgroups,
http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
==================================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
==================================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
==================================================================

Thomas Goodson

2010-01-09 23:29:28 UTC

Permalink

Ok, I went back through and verified that everything in 917686 has been
done. No luck. As for your additional instructions, I assume by the OWA
virtual directory, you actually mean the Exchweb directory, in which case I
have completed those steps as well. Still no luck. I still get "440 Login
Timeout" instantly. (both via sitename.com/exchange from remote and
servername/exchange from local.) Company web works and I am able to pickup
mail via outlook and POP3 SSL
** Tom **

Robbin Meng [MSFT]

2010-01-11 04:01:44 UTC

Permalink

Hi Tom,

Thanks for your reply and let me know the latest situations.

To go on troubleshooting, I suggest you try the following 2 steps:

1. Rerun CEICW wizard to reset the OWA virtual directly configurations in IIS. If it persists, please manually reset the Exchange OWA virtual directories on SBS:

Virtual Internet Information Services (IIS) Directories That Are Used by Outlook Web Access in Exchange Server 2003
<http://support.microsoft.com/kb/821898/en-us>

How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003
<http://support.microsoft.com/kb/883380/en-us>

2. If the issue persists, heck and change the Exchange application pool to the network service" identity instead of "Local System" identity. Open IIS console, expand to Application Pools, then go to
"ExchangeApplicationPool" properties, see "Identity", and Application pool identity. Change the application pool to the "network service" identity instead of "Local
System" identity.

BTW, do you have ISA server or any other 3rd party firewalls installed? if any, please temporarily disable all of them for test perpuse.

Please have a try and hope this helps.

Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

Thomas Goodson

2010-01-11 12:19:18 UTC

Permalink

Funny thing here. I reset the password for anonymous access (via the
adsutil.vbs script) for the THIRD time and this time it worked. No clue as
to why it didn't work before. In any case, this issue is not resolved.
Thanks for your time.

Post by Robbin Meng [MSFT]
Hi Tom,
Thanks for your reply and let me know the latest situations.
1. Rerun CEICW wizard to reset the OWA virtual directly configurations in
IIS. If it persists, please manually reset the Exchange OWA virtual
Virtual Internet Information Services (IIS) Directories That Are Used by
Outlook Web Access in Exchange Server 2003
<http://support.microsoft.com/kb/821898/en-us>
How to reset the default virtual directories that are required to provide
Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access
services in Exchange Server 2003
<http://support.microsoft.com/kb/883380/en-us>
2. If the issue persists, heck and change the Exchange application pool to
the network service" identity instead of "Local System" identity. Open IIS
console, expand to Application Pools, then go to
"ExchangeApplicationPool" properties, see "Identity", and Application pool
identity. Change the application pool to the "network service" identity
instead of "Local
System" identity.
BTW, do you have ISA server or any other 3rd party firewalls installed? if
any, please temporarily disable all of them for test perpuse.
Please have a try and hope this helps.
Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

Robbin Meng [MSFT]

2010-01-12 04:15:44 UTC

Permalink

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