Description
When I tried to sync with my Ankiweb account today, AnkiDroid indicated I was not logged in. I've been successfully syncing without issue for about two years now, and this is the first time it has happened. Nothing has changed as far as my email-address or password in all that time.
After reentering my credentials, I am given the error message "Invalid email address or password" after about 1 second. I verified their correctness through repeated typed-in attempts and by copying and pasting from a text editor to ensure both were exactly correct. I ensured that the android keyboard was not appending a space. I'm definitely using my email address and not my username (although I tried the latter anyways)
I tested my credentials both directly on Ankiweb and the Windows Anki application, and it worked fine in both locations.
As for the email address itself, the only thing possibly unusual about it is it has an underscore in the name (e.g. foo_bar@foobar.com). The password is purely alphanumeric and is 11 characters in length. As I mentioned, these have worked in AnkiDroid without issue for a long time.
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timrae commentedon Dec 15, 2015
Does it think about it for a while (i.e. try to connect to the internet first), or just immediately show that error?
gregyski commentedon Dec 15, 2015
The "Logging in..." swirl lasts just under 1 second, but definitely not immediate.
timrae commentedon Dec 15, 2015
That's really weird. It's working fine for me, with underscores and all. If you see the "Logging in..." message, 1 second of swirling, and then "Invalid email address or password" you must have been sent a 403 code by AnkiWeb.
What happens if you make a dummy account with a different email address (use mailinator if you like)?
hssm commentedon Dec 15, 2015
Yep, looking at the code, the only way to get that error is if AnkiWeb rejects your credentials.
Are you using the default keyboard? Maybe your keyboard is automatically capitalizing the text, or maybe the
_or@isn't the standard kind. For example a Japanese keyboard would input＠instead of@, which is not the same.gregyski commentedon Dec 15, 2015
Those are good suggestions, thank you both. I'll try creating an alternate Ankiweb account tomorrow and see how that goes. I do use Swiftkey but I believe pasting as I did would bypass that being a problem. Nevertheless, I'll switch to default android keyboard as well and try that again as well.
gregyski commentedon Dec 15, 2015
I switched to the default android keyboard and reentered my original credentials, and I got the same error. I also typed those same credentials into a text editor to visually verify them and copied and pasted those into Ankidroid, but I got the same result.
I then created a new Ankiweb account and entered those credentials, and it worked fine. (Well, I got a sync conflict error, but I assume that means I was successfully logged in.) For the test credentials, I did use an email address on the same domain without an underscore but with a password with only 8 characters instead of 11.
timrae commentedon Dec 15, 2015
@dae any ideas? It's kind of difficult to see how this could be an AnkiDroid problem
dae commentedon Dec 16, 2015
Please create a private ticket on our support site and post the IP address you're trying to log in with and your AnkiWeb ID, and I'll see if the logs reveal anything. The fact that it works on AnkiWeb and the computer program but not AnkiDroid makes me think something may have gone wrong when AnkiDroid changed from sending the login details in the query string to a POST instead - perhaps the characters are being escaped in the wrong way.
timrae commentedon Dec 16, 2015
@dae
That change you mentioned was during the registration process. We now simply do registration with the browser. The login code is unchanged.
dae commentedon Dec 16, 2015
Ah, you're right of course - sorry for the noise.
gregyski commentedon Dec 16, 2015
Sorry, but which support site is that? I see AnkiDroid on github and the AnkiDroid Google Groups forum. Or do you mean the Anki non-android support site at https://anki.tenderapp.com/?
timrae commentedon Dec 16, 2015
Yeah he means tenderapp
On Thu, Dec 17, 2015 at 3:29 AM, Gregyski notifications@github.com wrote:
gregyski commentedon Dec 16, 2015
I created the ticket. Thank you. I know I could just move my decks over to a new account, but I figured if I could help diagnose a possible problem it was worthwhile.
timrae commentedon Dec 16, 2015
Yes, thanks a lot, it's much appreciated.
On Thu, Dec 17, 2015 at 4:03 AM, Gregyski notifications@github.com wrote:
gregyski commentedon Dec 17, 2015
I'm exceedingly embarrassed. A lack of serif got me. It was the old l vs I vs 1 situation, which I should know well enough to recognize. But I kept double checking myself and still overlooking it. I typed it dozens of times across all three locations and still only failed on Android.
Then, when thinking I put in the right thing and getting that error message, I thought it was indicating the email or password were malformed as opposed to erroneous. Nevertheless, it was my fault.
I'm sorry for wasting your and your team's time. If there is something I can do to test or something to try to make it up, let me know.
timrae commentedon Dec 17, 2015
Haha ok these things happen. As per the contributing wiki, answering questions on the forum when you know the answer is always a big help. Becoming a beta tester and reporting any issues is also helpful.