2,882 total
I tried to register. I provided the e-mail address I normally use. After accepting the driving license, no penalty points, etc., they realized that they didn't like my email. The same one they write to and from which I started registration. And when I refused to set up a new one just for them - they refused to refund the registration fee.
Date of experience: 07 February 2024
I would give their customer service a zero if I could. I have used their service twice, and on both occasions when parking their vehicle, I have called and asked for assistance to check whether the location was correct. Both times have been fined £150.00 even though their support team said it is correct. I have had to pay £300.00 due to their team being negligence to help advise. Do not bother to call them and ask for help. Use a different provider.
Date of experience: 12 July 2023
A vehicle was booked for 07.30am this morning. Got to the location the car was supposed to be parked, but to my surprise, the car wasn't there. I thought I had got the wrong location, so I kept on walking up and down the street while it was raining heavy to look for this bloody car. When I couldn't find it, I called customer support for help, to my biggest surprise, there was no apologies or any sort of comfort. They suspended my account for no reason as they couldn't give me one. I missed my appointment and got soaked under the rain too. I will never use a zip car ever again. They are the WORST!!!
Date of experience: 01 March 2024
Availability of van is very good and how you can extend time if running late.
Date of experience: 02 February 2024
Damaged (external) in several places, filthy inside windows etc. Most importantly, low air in right front and rear tyres, very much so in the rear. Had to replenish twice. Utterly unsafe. Also Zipcar changed my booking from a block away to a mile away, then the driver was a hour late returning (not zips fault but...)
All in all a very low quality experience, one I will not be repeating.
Date of experience: 08 November 2023
Beware of Zip Car's cleaning policy! They accused me of travelling with a dog in the car and leaving dog hairs on the floor in the passenger seat area. I don't have a dog and have never brought a dog on a car journey. I did notice that there were some very ingrained white hairs on the floor in front of the passenger seat when I got into the car in the late afternoon when it was quite dark, but it wasn't too bad so I didn't bother to take a photo. The carpet was of a very rough texture so if someone was travelling with a dog in the car, hairs would easily become ingrained and very hard to remove. It just looked like the previous driver didn't spend ages thoroughly hoovering the floor and there wasn't any other mess left in the car, so it didn't bother me. Also, as I was hiring the car towards the end of the day, I assumed that Zip Car would clean it anyway, given that a series of drivers would have been using it over the course of the day. Maybe they don't bother cleaning their cars?
The subsequent driver took a close-up photo of the ingrained dog hairs and Zip Car charged me a £50 cleaning penalty - even though I wasn't responsible for the dog hairs. I emailed Zip Car to explain the situation but they said that because the subsequent driver took a photo of the dog hair and I was the previous driver - I had to pay. I had been using Zip Car a few times around that time and I did not leave any mess at all in any of the cars I hired.
Obviously people should clean the car as best they can but I imagine it might be difficult to heavy duty hoover away all dog hairs when checking out of a car.
The bottom line is that I did not cause that mess but Zip Car made me pay an extra £50 for the cleaning of the car. I feel like I've been ripped off. It seems to me like Zip Car have found an easy way to make some extra money. I will never use Zip Car or Zip Van again on account of their poor customer service. So - beware of these unfair cleaning penalty charges.
Date of experience: 16 February 2024
AVOID THIS SCAM COMPANY!!!!
They keep on charging customers for penalties a few months after using the car without any explanation and proof- they just take money from your account!!
Each time we had to chase the proof of valuation, stay on a phone at least 30-1h to try to find any information and in the end receive totally black photos.
TOTAL SCAM!!!
Their GPS system fails on regular basis. We wasted so much time to look for cars which were not parked at the location the app was showing us.
The batteries are most of the time low.
Date of experience: 14 December 2023
They illegally accepted a private parking charge on my behalf. The private parking lot was Asda were I was driving around to test my parking skills but not actually parked. Unfortunately the camera of the Asda park lot is silly it can’t distinguish. Zipcar had no right to accept this charge. It’s highly illegal what they did.
Date of experience: 24 November 2023
Booking on 17th March 2024.
1. I got into the car and it was very dirty.
2. The tank was empty.
3. There was a warning sign for tyre pressure
4. The fuel card didn't work.
5. I drove for 1 minute and the car shut down due to engine issues.
6. They apologised for the inconvenience however there were no other cars available.
7. Refused to give me a refund.
This is in one booking. I have had this situation with Zipcar a few times.
Do not use. If something goes wrong they are not helpful and don't give a refund for a service I couldn't use. Terrible.
Date of experience: 17 March 2024
Adjusted the pikup and drop-off times and have been charged £12 extra without warning, neither showing that I'll be charged a certain amount before submitting the change in times, very disappointed, will never use again
Date of experience: 31 March 2024
I hired a Zip Van on a Sunday for two hours and this week have received 4 parking fines taken out of my account immediately + £15 Admin fees I don't even know why I was driving on my road in my Borough and received over £340.00 worth of parking fine I don't even know why its left me with no wages left for presents for Christmas I've been sick with this it's disgraceful!
Date of experience: 30 November 2023
SCAM: the company charges a 'registration fee' for their fake service- but they will never grant you access to any membership or give you a reason why 'membership' is not available for you. Their only aim is to collect as many registration fees as possible without offering any service. total scam, don't make my mistake and waist your money on them.
Date of experience: 18 October 2023
Total scam, couldn't open car for two hours, overcharged, charged process fee for violation that was struck off, they will not cancel my account despite numerous attempts and have been charging me for months. Do not sign up
Date of experience: 15 November 2023
scammers. It's impossible to check the cars available before you pay 15 pounds for registration. Obviously, they have just 3 cars for the whole London and zero in the town where I live. All their business is registration fees for nothing
Date of experience: 22 January 2024
I made a mistake of not reading the reviews on Zipcar. Judging by the reviews and my own experience, Zipcar is a GIGANTIC CON COMPANY .
They took £15 from me then rejected my application because they don't like my email address. According to Zipcar, my email address must contain my name.
What a nonsense.
I URGE EVERYONE to REPORT ZIPCAR to BVRLA, British Vehicle Rental and Leasing Association, or the Ombudsman.
I certainly will.
Date of experience: 16 December 2023
There are lots of car options available to choose from. And they are not far away from each other. Thank you zip,will continue to use.
Date of experience: 24 January 2024
Recently, I had a distressingly poor experience with Zipcar that I feel compelled to share. I had reserved a car well in advance, relying on it for an important engagement. Unfortunately, upon arrival, I found that the car was unavailable because the previous user had returned it late. This situation already set a negative tone, but it was the customer service response that truly worsened the issue.
I immediately contacted Zipcar’s customer service for a resolution, expecting a quick and effective solution. However, their response was far from helpful. They offered me an alternative car that was located an hour away, which was impractical and not a viable solution given my time constraints. Left with no other options from Zipcar, I had to resort to taking an Uber, which significantly exceeded the cost of my original Zipcar reservation.
In an attempt to address this inconvenience, I was initially offered a compensation of two free hours for future services. However, when I explained that this did not cover my additional expenses and the disruption caused, the situation took an even more frustrating turn. After escalating the issue, instead of increasing the compensation, they reduced it to a mere 30 minutes.
This experience showcased a glaring lack of accountability and effort to resolve customer issues effectively by Zipcar. The customer service was not only unhelpful but also seemed indifferent to the inconvenience caused, actively worsening the compensation instead of making amends.
Based on this experience, I strongly advise against using Zipcar. Their reliability is questionable, and their customer service is terribly lacking in both accountability and problem-solving capabilities. For those seeking a dependable car service, it would be wise to consider other more reliable providers.
Date of experience: 22 April 2024
I have had an open complaint for 2 months and I have followed up to try and push it forward 5 times and still no progress. Horrendous customer service, although I think the product itself great you just cannot have such ridiculously bad service
Date of experience: 22 January 2024
Very rude and unprofessional customer services and eveytime I want to return car there's another car on zip car bay so I have to waste precious time and call zip car and drive around looking for another space very time consuming. The last time I rented for 3 hours I decided to return the car after 2 hours and when I went to the bay there was again another car on the bay so I called zip car was on the phone to then for about an hour trying to find a parking space when I eventually did after taking the zip car representative's advice he made it clear leave it at that stop and if any tickets came I will not be liable 2 months later zip car trying and take £95 from my bank account without my knowledge now they have blocked my account and saying they will not unlock until I pay however I have appealed this ticket via zip car but still waiting for zip car reply. And bit to mention the damages on most of their cars and the filthy state inside of their cars will not be using them ever again will go to enterprise car club
Date of experience: 27 April 2024
For the second time (i did cancel my first review after they "finally" solved the issue) I find myself here to write a very negative review. The reason is about a Penalty Charge Notification 145 GBP.
Apparently, I took a fine in February 2023. Zipcar charge my account in April and they sent me the PCN from the Hammersmith and Fulham council. (Unfortunately, I couldn't request evidence directly from the council website, guess why? because the penalty was "expire" and Zipcar paid it already).
I did promptly request evidence of the violation that I'm quite sure I did not commit. As of today I did not receive information about my PCN took almost a year ago.
Date of experience: 14 December 2023
