Arvest Central Mortgage Company is a wholly owned subsidiary of Arvest Bank, a bank exceeding $17 billion in total assets, and provides a broad range of financial services to communities generally in Arkansas, Oklahoma, Missouri and Kansas. Arvest Central Mortgage Company is a highly regarded servicer of residential mortgage loans and has an established... show more
Arvest Central Mortgage Company Reviews
5
10%
4
7%
3
3%
2
0%
1
80%
1.7
30 reviews
30 reviews
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Arvest Central Mortgage Company
laineeraycarner8200 @laineeraycarner8200
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1 Star Rating
Can’t stand Arvest Bank Mortgage I had them for 3 years. Said I overplayed and I would be receiving a check for $500 for my overpayment after I closed on my house. Called them to ask them because it’s been 3 weeks and no word about the check, they had the correct address change and everything.they tell me call back in a couple days because July 4th was a holiday and it could be running late. Call back today all of a sudden I’m only getting $15.94 because there was “negative”escrow that I was no made aware of. Has to be the God most awful company to work with.
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Product: Arvest Central Mortgage Company FHA
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Arvest Central Mortgage Company
Pamela Trujillo @spgj0420
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1 Star Rating
The website is terrible! I tried logging in numerous times to make a payment and the system was down. After a few attempts to log in, I finally forgot that I hadn't scheduled a payment for the month. I never received a single phone call or letter letting me know my payment was late. I only found out I was late when I tried to make a payment for the next month! This is the worst customer service I have ever had from any creditor - they couldn't care less about their customers.
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
tpope1943 @tpope1943
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3 Star Rating
It’s very difficult to make a payment on line! And it’s currently impossible to set up a ACH automatic draft! I attempted this numerous times!
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
blabs742 @blabs742
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1 Star Rating
Fire the incompetent employees who have screwed up what for years was a very effective mortgage payment system making it a disaster!
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
Balloonstudioca @Balloonstudioca
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1 Star Rating
Illegally foreclosed on my home while I awaited to be told me new amount after loan mod. A man showed up saying he bought my home. Thankfully it was rescinded after paying $8,000+ in legal fees will be suing. Don’t trust them they don’t deserve 1 star, the lady wouldn’t even tell me her name n all emails disappear after 1-3 days, shady.
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
Lando Lordian @mitoutsnd
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1 Star Rating
After two decades in the rental property business, I have never run into a company with more red tape than Arvest. They make you jump through hoops to co-sign an insurance payment check; much worse than any other mortgage company, including the notorious Wells Fargo. I've gone over two months trying to get my insurance payment, which was made out to both Arvest and myself. Sadly, you cannot simply choose not to do business with them; if they purchase your mortgage, you are stuck with these monstrous martinets.
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
Mara Warner @mararats
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1 Star Rating
Arrest Central Mortgage refused to allow me to pay my own property taxes. They accused me of being late with a payment during the time period that Arvest was responsible for paying my taxes . Then they sent a letter accusing me of being late on paying a tax bill before I owned the property or owned any property. I sent proof to the county and to Arvest, then the county statement. ACM sent nothing then they sent a second letter accusing me of not sending proof. There is no conceivable way to pay a bill that was paid by previous owner. ACM is the most incompetent company with no customer service and has caused years of stress.
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
anderson_15 @anderson_15
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1 Star Rating
We have now gone two months without receiving a payment coupon book, or a monthly payment statement from Arvest Mortgage. How is this possible? It seems utterly irresponsible for a mortgage company to suddenly stop sending coupon books, or any kind of paper statement to customers without prior notice. The company finally sent a letter to us in mid-February, stating they would no longer provide a coupon book, and to call if we needed to receive a monthly payment statement. We called the next morning, and requested monthly statements. We are still waiting to receive the requested payment statement. Never mind the fact that we had no communication from Arvest in January regarding our monthly mortgage payment, leaving us to call the company in order to make a payment on our account. I understand that some folks may prefer paying their bills online (or via phone), but customers should have a choice as to how they would like to receive their monthly mortgage payment statements -- and a choice regarding the method they would like to use to pay said mortgage (i.e., the ability to pay using a traditional paper check, not an electronic payment). I tried calling the "customer service" department at Arvest to request (again) a monthly payment statement . . . the phone representative was agitated (verging on rude), which prompted this review.
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Product: Arvest Central Mortgage Company Conventional
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Arvest Central Mortgage Company
Keith @keithm_144
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4 Star Rating
Verified Customer
Efficient, but zero personal contact in 10+ years. When our mortgage was bought by Arvest, no one called and no one has since. Loan was just paid off today.
Horrible company - they are incompetent! The failed to pay my home owners insurance policy and my insurance was cancelled. They claim they mailed the check 1 month early to Farm Bureau Insurance and it was never received. We called them several times and they just keep handing us off to other representatives. We've called them at least 5 times and now paid our insurance company ourselves to reactivate the home owners policy because Arvest isn't responding. We will file a claim with the BBB today and report these idiots, they shouldn't be in business.
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Product: Arvest Central Mortgage Company Conventional