537 total
Literally the worst thing I've ever signed up for. all the data is available for free on Proactis, sell2wales or other government portals.
Every "contact" or "lead" in the system just says visit the protal.
Utterly useless product
26/9 update: I was contacted, nothing changed, product still useless
Date of experience: September 12, 2023
Reply from Barbour ABI
Thanks for your feedback, Carl. We will be in touch soon to discuss.
We’re an international organisation that sells security fencing to the worlds most iconic sites.
Our UK operation is still in its infancy and we looked to Barbour, and their competitors, for support in streamlining our lead generation and project identification.
Barbour by far exceeded expectation and the support we were given by Tim Maddocks has been second to none. For the small initial investment we have gone for Tim has treated us like I imagine he treats his highest paying accounts.
I cannot rate Tim and Barbour highly enough.
Date of experience: January 18, 2024
Reply from Barbour ABI
Luke, this review has made my day.. thank you for your glowing review. As a business our intention is to treat every client they way we'd expect to be treated - and enabling your business to realise it's own goals is why we exist. Enjoy the platform, and make sure to watch the "how to" guides - you'll uncover ways to maximise it's potential with every video
We've just had a visit to our offices with Jayne to help unlock our further potential using Barbour ABI.
Jayne has been a huge help to our business. The clear delivery, personality and knowledge was clear from the out set. By coming to the office this helped my colleague and myself learn at a faster pace, all by going that extra mile!!
We've been opened up to the chat aspect too. The replies by an actual human and not a chat bot are again, a further example of going that bit extra!
Thank you!!
Date of experience: September 06, 2023
Reply from Barbour ABI
that's wonderful feedback Gareth - thanks you. Jayne is a star and I agree the face to face engagement is so much more productive for all.... keep winning!!
I have recently moved roles within my own company meaning I needed more functionality from Barbour ABI. After numerous attempts to adjust this within my own company for weeks, I reached out to Katie and she was able to assist within minutes. Going above and beyond to also supply me with a helpful video to demonstrate how to make the most of the added functionality. Thankyou!
Date of experience: November 15, 2023
Reply from Barbour ABI
great news Abbie. Our 'How To Guides' are wonderful for supporting our clients in maximising their use of our platform... Glad this worked for you!
Barbour ABI is intuitive and insightful to use, even for the new user, intuitive software coupled with a really helpful and responsive help chat with Lira it's easy to keep growing in knowledge of the system as you go along. Grow as you go !
Date of experience: January 04, 2024
Reply from Barbour ABI
Grow as you go!! Love that Edward, and you're right... the more you learn, the more you'll get from the platform... Always ask us when you're uncertain, we are here to support you!
Lynsey provided a comprehensive training session for our team, so much so that we were left with virtually no questions! We're looking forward to putting everything we learned into practice. Thanks again Lynsey!
Date of experience: November 09, 2023
Reply from Barbour ABI
Courtney, this is wonderful to hear, and from knowing Lynsey I'm not surprised nothing was left unanswered #BarbourABI-Guru
Nearly all the company information is out of date, job roles for companies are missing, the number of contacts is very low. They only really have information for the client and architect. For the same price as glenigans, this is ridiculous. Would not recommend this service.
Date of experience: December 07, 2023
Reply from Barbour ABI
Hi Ashton, it would be great to arrange a call to review your experience with our data, and how you are using it. The information is in date, information is only missing when it isn't available, and we only add compliant records. Some companies may scrape the internet for additional information, however we prefer to only add verified information that we have ourselves verbally confirmed with the company/contact.
Lira delivered excellent customer service as she always does and helped me with every obstacle. I believe they should pay her more!
Date of experience: February 09, 2024
Reply from Barbour ABI
She'll love that Martin - I'll see if I can have a word with her line manager!
Simon went above and beyond regarding our re-sign, I didn't make it easy for him as I have previously work with an alternative platform. Not only did he take the time to uncover our needs, he was kind enough to work on the price, arranged a support follow up call with a system walkthrough and checked in with me again this morning regarding smaller works. Overall a very easy process, credit where it's due.
Bobby @ J. Dickinson & Sons.
Date of experience: March 29, 2023
Reply from Barbour ABI
we really appreciate your feedback Bobby, thank you. I'll make sure Simon sees your review - he'll be delighted.
First of all Barbour is an absolutely brilliant tool for lead generation in the Construction Industry. I really can't do my job to the level I like without it.
Second of all the team are all great. They are clued up and patient with their clients.
Thirdly, I'd like to give a shout out to Jenny Wood, she's always looking to go that extra mile for us. First class Account Management with a smile. Any issues or help needed and she'll be there for us.
Highly recommended.
Date of experience: December 13, 2023
Reply from Barbour ABI
Alexander, I used to be a client too - and I agree, I couldn't have performed to the levels I did without it. The great team behind it is the reason why the product is so fabulous - the secret ingredient!
Barbour ABI is a great project information system, our account manager Kate Biddle is fantastic help, always at the end of an email to answer our queries.
Date of experience: March 22, 2024
Reply from Barbour ABI
great review Matt, thank you
without ABI my job would be so much harder. They are always able to respond to the queries within minutes, will do research on the merest snippets of information and somehow come up with the goods.
Date of experience: December 20, 2023
Reply from Barbour ABI
we really value your feedback David - Thankyou
I was having problems with my saved projects on Barbour ABI Nathalie saved the day, checked my account at their end then advised what may assist at my end, clearly advising the process. voila all sorted.
Great response, prompt efficient and informative.
Date of experience: August 30, 2023
Reply from Barbour ABI
this is the feedback we love - We're here to support you so you can maximise the value of our service - and it delights us when we get reviews like this (makes it all worthwhile) - Thanks Christine
Great live platform, simple to navigate and clear instructions from account manager Carla. Excited to use this and see how it benefits our business. Kathy
Date of experience: January 12, 2024
Reply from Barbour ABI
we're excited too Kathy and look forward to supporting you in your journey to a stronger pipeline and continued growth!
Joe, my ABI manager completely understands our work needs, during our last meeting he had anticipated the majority of questions that I had ready for him. No matter how small if ever any of my team need a steer there is always someone to step in and help.
Date of experience: October 12, 2023
Reply from Barbour ABI
no request is ever too small - we pride ourselves on making sure you have what you need to perform to the levels you expect.
Excellent, friendly customer service, Jenny was extremely helpful.
I was given plenty of information to help me get the most out of the system. She answered all of my questions and spoke me through how to access different areas and updated our search to be better suited to our company and arranged a 1-1 training session.
Following the phone call I received a couple of follow up e-mails too.
Date of experience: May 19, 2023
Reply from Barbour ABI
Hayley, that's a lovely review and we're extremely grateful - and delighted that we're supporting your business in the way you require!
First thing on a Monday morning and I couldn't access the online portal. Within a minute I was speaking to Kate who identified the issue and emailed through a set of instructions. A minute later I was back up and running again. Genuinely one of the quickest and clearest solutions through a customer support service I've experienced in a long time.
Date of experience: June 26, 2023
Reply from Barbour ABI
Danny, this is great feedback - It's important to use you are always operational on our platform so you can perform your role effectively. Kate's a super star!
Lyndsey gave a great tutorial of Barbour ABI, felt that whilst i won't initially remember where everything was, i now know what the system can provide. Am looking forward to utilising this system.
Date of experience: November 14, 2023
Reply from Barbour ABI
Sue - don't worry if you don't recall everything. Your account manager is always on hand to support your business, and we have a series of 'How To' videos, meaning you can learn and refresh in your own time.. Win Win!!!
Joe turned up on time and dressed very smart. He was happy, smiling and a really nice guy.
He has a wealth of knowledge and is excellent at answering our questions. He delivered an excellent, easy to understand, informative and interesting training session. He has a real skill at training and advising.
It was refreshing and made a nice change being in the company of someone that didn't represent a "robot".
Date of experience: March 28, 2023
Reply from Barbour ABI
Joe will be delighted with your feedback Natalie, thank you for sharing - and we're so happy he was able to support your business needs in the way you needed
I logged in to find a project but couldn't find it with the traditional search terms so I sent a message to the live chat. Lira responded quickly and found the project immediately. Excellent customer service.
Date of experience: January 25, 2024
Reply from Barbour ABI
wonderful to read your review, we value your custom
