XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting. XenCALL includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.
XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting. XenCALL includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Reporting and Analytics
Secure Encryption and Firewall
Third-Party Lead Posting/Verification
CRM integration
Quality Management
Call Routing
Call Recording
Application Integration
Applications Management
Real Time Monitoring
Live chat system
Compliance Management
Real Time Reporting
Conferencing
Call Monitoring
IVR / Voice Recognition
Predictive Dialer
Campaign Management
Automatic Call Distribution
Computer Telephony
Blended Call Center
Call Logging
Call Scripting
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Manager
Virtual Call Center
Workforce Management
Benefits
Configure dialer speeds to call multiple channels
Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.
Automatically prioritize outbound dialing lists
Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.
Create and customize multiple IVRs
Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.
Configure unlimited inbound queues and prioritize them
Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.
Monitor all agents in real time via a live floor map
Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls
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