BoQ aims to reverse ailing rates in mobile, online banking
Bank of Qld’s earnings results showed a positive turnaround in overall customer satisfaction. But details in the bank’s accounts indicate problems with its IT offerings.
Liam WalshReporter
Updated
Bank of Queensland is falling behind peers in online and mobile banking, but predicts the key customer area will improve due to multimillion-dollar initiatives.
The fall in customer rankings for these two technological areas - important for banks in retaining clients and saving costs - contrasts with BoQ overall reversing satisfaction problems in recent years.
Subscribe to gift this article
Gift 5 articles to anyone you choose each month when you subscribe.
Subscribe nowAlready a subscriber?
Introducing your Newsfeed
Follow the topics, people and companies that matter to you.
Find out moreRead More
Latest In Financial services
Fetching latest articles