An employee of Nespresso in Brown Thomas in Limerick has been awarded more than €5,000 compensation after she was sacked for allegedly keeping customers’ loyalty scheme points for her own use.
Sarah Clancy was dismissed for gross misconduct in December 2019 after a routine audit found she had fraudulently kept loyalty points from transactions valued at €565.40 while she was a till operator at the store’s Nespresso counter. The audit found she had benefited only to the value of €5.65 by adding 11 customers’ points to her Brown Thomas loyalty card.
Clancy claimed unfair dismissal, saying her employer, Nespresso UK, had used the “nuclear weapon” of sanctions even though she stood to benefit by only €5.65. In her Workplace Relations Commission claim, Clancy’s lawyer queried
