2,455 total
The Simple Things
My latest transactional experience with Bullion Vault was...
easy, convenient, quick, simple, transparent, efficient, informative, well explained
They did the simple, and the more complex, things very well!
Keep up the good work
Peace, love and freedom
Date of experience: April 25, 2024
Better than excellent. Really. Easy, quick, cheap effective - there is no down side to BullionVault's service offering. (I have been a happy BullionVault user for 12 years)
Date of experience: April 19, 2024
Bullion Vault is an efficient, well run company with an easy to use website. Gold has been our best investment over many years and we would always trade through Bullion Vault as it is made easy to do. If you need help that is always available.
We run a website which has daily visitors from all round the world and the only firm we promote on it is Bullion Vault because of their high reputation. Their charges are also modest.
Date of experience: April 12, 2024
I am new to Bullion Vault. I opened a small account a year ago and just pulled the cash out to pay taxes.
The website worked easily and perfectly for me. Like clockwork. No glitches through any of the process. I’m a senior so I’m challenged with this tech stuff but a kindergartner could maneuver this website. I will definitely be replenishing my account.
Bullion Vault is the best.
I highly recommend it. Bobbi
Date of experience: April 13, 2024
BullionVault is the best place to buy Gold and Silver. Fabulous website. Excellent pricing. Wonderful, helpful staff guiding you through the process.
Date of experience: April 19, 2024
I first used bullionvault in 2013/14 where I bought and eventually sold some gold.
Now in 2024 I decided to return to the gold market, i forgot how easy bullionvault made the whole process. Best place to buy and sell gold
Date of experience: April 12, 2024
BullionVault provides excellent, efficient service on a personal level - something that is difficult to still find these days, and is very much appreciated!
Date of experience: April 24, 2024
Website very straightforward to use - both buying and selling. Charges seem reasonable for storage of bullion.
While CGT aspects are not Bullionvault's responsibility it would be helpful to be able to get a good idea of liability when selling!
Date of experience: April 08, 2024
Transactions are made very easy for the user, and overall costs are well within reasonable bounds
Date of experience: April 19, 2024
Very easy to use, like buying/selling stocks.
Also cheap as well for trading as vaulting.
Date of experience: April 26, 2024
Everything works well and efficiently. It is so nice to use a website that does not give problems just provides the information I am looking for.
Date of experience: April 15, 2024
Would not either trade or return my money after depositing based on a paperwork issue (deposited from a business account) which they should have addressed before accepting the deposit and then began “sale of bullion to cover platform fees” until it was all gone. I said if you don’t like the paperwork, return it to my account, the account it came from. After a lot of back and forth they are simply thieves.
Date of experience: April 13, 2024
Reply from BullionVault
Dear Christine,
My name is Paul Tustain. I am the Chairman of BullionVault and I look carefully at cases like yours to see if we have behaved fairly.
As many reviews here will confirm almost all BullionVault customers find that BullionVault gives the lowest cost access to ownership and storage of real physical bullion. But I am sad to see that you have not made the most efficient use of your BullionVault account. I hope you will see it has been your actions and omissions which have caused you problems.
There have been several issues:-
1. After sending us money and in spite of monthly repeated emails you failed to validate your identity. Validating your identity only requires photographing and uploading a couple of documents, and most people manage it in a moment or two. For those who fail to validate we send repeated reminders but if they are ignored we start to charge a monthly fee, always accompanied by prior notification. For most people this acts as a nudge and we then automatically refund the fee when they respond, so it costs them nothing in the end. You first ignored our nudges for 4 months and provided a complete bank statement 4 years after your first deposit.
2. You chose to buy a small quantity of silver. Although the nominal rate of storage and insurance for silver is 0.04% per month [0.48% per annum] there is a modest $8 per month minimum charge. With the small amount of silver you bought the minimum charge works out to 3.2% per year. Then aggregated over the full 10 years you left your silver with us you paid 32% in total storage and insurance charges rather than the normal 4.8%.
3. You sent my team a number of emails over the last 10 years – usually in response to us selling your silver to cover unsettled storage charges. Whenever you emailed us we responded quickly with advice and/or instructions. But when we replied you took no action until, at a later date, more bullion needed to be sold to cover the charges you continued to accrue. You never took the actions we recommended.
4. Finally it turns out that you bought the bullion with company funds rather than as a private individual. We could not have known this at the outset because you failed to provide the required documentation. 10 years later that company is now dissolved either by you or by liquidation. This triggers significant further administration and delay for you and us.
Prior to your review my staff already offered to refund your many late validation charges as a gesture of goodwill. However, I thought it appropriate to detail some of the issues you experienced so that other readers get a useful insight into how inattention can occasionally trigger these exceptional fees and delays which are never experienced by the huge majority of our 100,000 customers. We never charge these fees without warning you in advance and telling you what you should do.
Sincerely
Paul Tustain
Excellent company with a first class user friendly website. It provides you with up to date accurate information to help make decisions. So easy to deal with.
Date of experience: April 11, 2024
I had a little problem with using my password late one evening and I asked for help for it to be reset.
Bullion Vault sent me an email outlining what needed to be done to reset it and whilst being pretty comprehensive it confirmed to me what lengths Bullion Vault go to to protect their customers when a problem might occur.
Following my experience I was reassured that my account was in safe hands and I would recommend
them to anyone who might be looking for a very safe haven to use as an investment company.
Date of experience: March 28, 2024
Nils was patient, expert and extremely clear in explaining transactions to me. Will use BullionVault
Date of experience: April 17, 2024
Customer orientated company. Easy to use website. Fast personal response to any problems. Bullionvault has stayed true to it's aim to make precious metals available to everybody at the the most competitive price.
Date of experience: March 28, 2024
Great advice, even to the point of making me aware that I was actually losing money due to having insufficient holdings.
Date of experience: April 16, 2024
Excellent service in selling my item and very helpful and fast with response to my questions.
Highly recommended business.
Date of experience: April 12, 2024
Good user interface, competitive with reference to margins. Reporting could be a little more detailed. Evidence of insurance and bar serial numbers (even if you own a portion of the bar) could improve the experience. Overall though extremely good.
Date of experience: March 25, 2024
Reply from BullionVault
Dear Carl Smith,
Many thanks for your comments, we're glad BullionVault is working the way you'd like.
Please note that we do publish evidence of insurance with each vault operator. Login to your BullionVault account and the documents can be viewed here: https://www.bullionvault.com/secure/insurance/evidence_of_insurance.html
Vault bar lists are provided by the vault operator and evidence the bars held for BullionVault Clients in the separate storage area allocated within each vault. We prepare digital scans of our current bar lists as soon as we receive them, and we publish them on our Daily Audit.
The following help page details how you can see the bar lists: https://www.bullionvault.co.uk/help/see_bar_listing_q.html
Please contact us, using the details below, if you need further assistance.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
First Class Customer Service
I have been a client for over 10 years and have always found the on-line transactions straightforward. Recently I needed some help from their Customer Services (by email) and was very pleasantly surprised by the speed, efficiency and helpfulness of their answers - absolutely first class. Ian Ashworth
Date of experience: March 21, 2024
